EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.36

4.4 Rating 1,210 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,210 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installer was very good, professional, friendly and did a brilliant job”

Helpful Report

Posted 5 years ago

“Good to have someone to talk to, generally good service but definite lack of knowledge when needing to ask the client to undertake preparation work. What work and the specification of it was unavailable and took input from an installer to unpick what was required.”

Helpful Report

Posted 5 years ago

Hi Nick, Thanks for taking the time to leave us a review, we’re pleased your EO charger is up and running! That said we’re sorry to hear you were not happy with the way the installation was carried out - we’ve passed your feedback onto our Home Install team who will look into how we can make the installation process more streamlined. We value all feedback and would gladly receive your thoughts via email - feel free to contact us on hello@eocharging.com. Have a great evening and happy charging! The EO Charging team

Posted 5 years ago

“One of the first to receive the Home Smart I believe, so a few start up issues that have now been overcome. Very discreet unit working very well.”

Helpful Report

Posted 5 years ago

“Our first review was quite negative because there were technical issues that weren't being addressed, but after the MD read the review, he did everything he could to help and sent a member of his tech team the same day to our home to sort things out. It turned out that there were two previously unknown issues which he sorted out and has kept details of them in case it happens elsewhere. So thank you for that, but is is a shame it had to go that far before we received help, but we understand that has been sorted out as well! It does seem that this technology is quite new and is constantly being developed and modified but I can't say I'm confident that it will work perfectly from now on! It's also quite a noisy unit and we are aware of it downstairs when the house is quiet.”

Helpful Report

Posted 5 years ago

Hi Colin, Thanks for taking the time to provide such detailed feedback. We’re sorry to hear that you’re having such a frustrating experience with your charger and that you’re yet to receive a response from our team. Please be assured that we are reviewing your case immediately and one of our team will contact you directly. Customer feedback and satisfaction is incredibly important to us and we are keen to ensure your charger is up and running as soon as possible. Many thanks, The EO Charging team

Posted 5 years ago

“The fitting and the equipment appear first class but my dislikes are 1. EO pushed us towards an anonymous installing company based in Yorkshire who showed no interest in making a site visit. Luckily we went back and were given the details of a very local fitter who took great pains to do exactly as we wanted. It was well worth paying a little more. 2. We had expected the app to control the charger to be simpler to use - we have not found JuiceNet the easiest to master. if there is another app it might be easier for those of us "of a certain age" - which I think is a lot of EV owners.”

Helpful Report

Posted 5 years ago

Hi Tim, Thanks for taking the time to provide such detailed feedback. Sorry to hear that you were not happy with the installation provider we first recommended. In most instances, we refer our home charging installs to a carefully selected number of nationwide installers who cover the UK. We appreciate that this option may not have been best in your instance but are glad to hear that your locally installer was able to support. In terms of our app, I have passed your feedback onto our product & development team who will look into how we can make it easier to use for customers. We value all feedback and would gladly receive your thoughts via email - please contact support@eocharging.com. Have a great weekend and happy charging! Miles EO Charging

Posted 5 years ago

“So far the product has worked as expected without any issues. Instalation was trouble free. Haven't been using it more than a couple of months, so can't speak on reliability, but no reasons to worry otherwise.”

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Posted 5 years ago

“Booking was a bit difficult. I tried to book for a specific day more than 2 weeks in advance but was told I couldn’t book that far in advance. When I called back less than 2 weeks in advance, no slots were available! Once booked, the booking app sent me a reminder and email 24 hours before a different date causing a mild panic to rearrange things to accommodate. It turned out to be an error. After all that, the actual installation was great. Installers were helpful, friendly and did a great job. So a happy ending.”

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Posted 6 years ago

“Great service and a fantastic product”

EO Charging 4 star review on 18th April 2019

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Posted 6 years ago

EO Charging is rated 4.4 based on 1,210 reviews