"Unbelievably poor service. \r\nI tried this company as they advertise fast, reliable and affordable emergency support 24\/7 see screen shots. \r\nI had an emergency leak on a Sunday and they said someone would be with me that day. \r\nNo one came! \r\n\r\nThey told me someone would attend in the morning. \r\nNo one came!\r\n\r\nThey told me they would be there by 2pm. \r\nNo one came! \r\n\r\nI cancelled them and called a proper plumber. \r\n\r\nDefinitely NOT fast!\r\nDefinitely NOT reliable!\r\n\u00a3175+vat+parts for a Sunday call out. I was willing to pay this as it was urgent. \r\n\r\nDon't waste your time!"

"Unbelievably poor service. \r\nI tried this company as they advertise fast, reliable and affordable emergency support 24\/7 see screen shots. \r\nI had an emergency leak on a Sunday and they said someone would be with me that day. \r\nNo one came! \r\n\r\nThey told me someone would attend in the morning. \r\nNo one came!\r\n\r\nThey told me they would be there by 2pm. \r\nNo one came! \r\n\r\nI cancelled them and called a proper plumber. \r\n\r\nDefinitely NOT fast!\r\nDefinitely NOT reliable!\r\n\u00a3175+vat+parts for a Sunday call out. I was willing to pay this as it was urgent. \r\n\r\nDon't waste your time!"

"Best to avoid. Took money for work they couldn't fulfill due to lateness and policies.\r\nBooked an engineer to come out to fix a gas pipe, I took a day off work for the engineer. They were over 6 hours late so I waited in over 10 hours for them to actually arrive, I was told engineers can't come after 5 but he came at half 6 (no need for me to take a days unpaid work). When the engineer arrived they warned me they likely wouldn't be able to complete the job as they can only work until a certain time, they worked for 30 minutes and said they'd come back so to call the booking team the following day for more details. The next morning I was charged a full hours work (\u00a3170) as that's the minimum hours they charge, even though the engineer was running so late he couldn't work a full hour. It took 2 more days of calling the booking team to get any further information at which point they quoted me another 2-4 hours work and \u00a380 for parts which would of cost less than \u00a310 to obtain. Before this quote I made a formal complaint about all the problems of lateness, lack of communication and charging for work that they couldn't fulfill. The emailed reply days later was really awful, answered one problem and was formatted REALLY badly as if a child had written it. To top it off I got another large company in to have a look, they fixed it in a day (late but did their job) and it cost \u00a3120! If further works would like to contact me my order number was 393114."