“My Dad has Alzheimer’s & I’m working full time in this difficult time for everyone & unable to visit due to lockdown I had hardly any info except what my Dad had told me his toilet blocked & no hot water ERG immediately had engineers out & handled everything amazingly very grateful can’t recommend them enough”
“Total Rip off company had a leak in bathroom called company as was first on google was told CALL OUT CHARGE was £185 + VAT I thought bit excessive but water everywhere in bathroom , Plumber finally arrived nearly 2 hours later had look at pipe said he did not have parts on van then left to go to screwfix came back cut 15cm of 22mm copper pipe and installed as this company takes your card details before they send out a plumber you don’t know exactly how much bill will be plumber was on site less than an hour they took almost £700 off my card for a job that would normally cost around £150 called office to complain past from piller to post then got told they do not do a call out fee you are paying £185 + vat per hour plumber said and lied he was on site for 3 hours received email to say basically tuff luck Please please please never use this company they are ripping everyone off ☹️☹️☹️”