Escapade Reviews

Name: Escapade
Address: 45-46 Chalk Farm Road, London
Rating: 4.56

4.6 Rating 2,615 Reviews

89 %

of reviewers recommend Escapade

4.6

Based on 2,615 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0207 485 7384

Email:

Bmaisuria@escapade.co.uk

Location:

45-46 Chalk Farm Road
London
NW1 8AJ

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335

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy with this company at all. The order for the product was made on Friday morning. I paid extra for a Monday delivery, and the product arrived on Tuesday, which as too late. Incredibly poor service when I complained. Will not use again.”

Helpful Report

Posted 5 years ago

“Arrived 21/10/19 The inside was filthy stains where I would have to put my mouth, red stains on the arm and the zip was broken! Disgusting sent it back for a refund you’re better off going to the store in Camden as they do not allow people to try morph suits on For hygiene purposes so they’re guaranteed to be clean.”

Helpful Report

Posted 5 years ago

“Very poor quality of items. And not good instructions on how to wear item. Price way too expensive for this poor item. Stay away plz or you will be very disappointed like myself”

Helpful Report

Posted 5 years ago

“Sorry but I never received this item. Spider in a box. I can't give you top rating if I haven't received it.”

Helpful Report

Posted 5 years ago

“The moment I took the wig out if the bag the hair fell off the netting really unhappy”

Helpful Report

Posted 5 years ago

“Ordered the costume about 7 or 8 days before my wife's party. The party was in Saturday just gone but I've still not had the costume so I had to go to a different shop with two kids in tow to buy a different costume.”

Helpful Report

Posted 5 years ago

“A completely wrong order arrived. I will be returning the goods for a full refund and will not be using the company again. An error that is very basic but obviously the company doesn’t not have the correct checks and balances. I would award 0 stars if possible.”

Helpful Report

Posted 6 years ago

“Bad service not worth bothering with!”

Helpful Report

Posted 6 years ago

“It arrived late. Still haven't open the bag it is still seal has it wasn't wanted again. Hoping I can refund it and get my money back also postage given to return it.”

Helpful Report

Posted 6 years ago

“we had received the part very fast.”

Helpful Report

Posted 6 years ago

“Leider immer noch nicht angekommen, unsere Kinder sind sehr enttäuscht.”

Helpful Report

Posted 6 years ago

“Got sent totally the wrong size!!!”

Helpful Report

Posted 6 years ago

“Product quality appalling, it must have cost all of 50p to make. Appreciate it will only be worn for one night (Xmas party) however it looks cheap, nasty, and already the bandana wig thing (that was also ordered as an extra) is falling apart and it's 3 days before the party.”

Helpful Report

Posted 6 years ago

“Wrong suit sent out ! Also wrong size ! Ruined the occasion I bought it for ! Will never use again”

Helpful Report

Posted 6 years ago

“I star is too many. The costume arrived after the events it was bought for. Recommend Amazon instead.”

Helpful Report

Posted 6 years ago

“Not a great customer experience; in fact, one of the poorest I’ve had online for a while. One of the costumes arrived damaged, had to return it (Royal Mail tracked) at own expense, then when encountered delays in replacement I was told they hadn’t received the damaged package. Subsequent checking with Royal Mail showed that this had been received and signed for by Escapade. Eventually received a replacement after calls back and forward.”

Helpful Report

Posted 6 years ago

“Made a purchase on the 19th of October its now the 27th of October and still don't have my iteam, Tried to call and I was number 32 in the queue, waited 20 mins on the phone then the line just went dead! Im very busy at work and dont have time to stay on hold for ages so called royal mail who were less than usless....Very disappointed and will expect a full refund if it every arrives!!”

Helpful Report

Posted 6 years ago

“If there was an option for 0 I would have clicked it. Terrible customer service was actually given cheek after I had phoned the store about my missing order being sent to another address as the company wrote a different postcode as to what I had given. Will 100% not be purchasing again and will make sure none of my family/friends do either.”

Helpful Report

Posted 6 years ago

“Too big an was xs and cant get hold of anyone to return it! No invoice in parcel an they dont answer phone”

Helpful Report

Posted 6 years ago

“Ordering was easy, but parcel was delivered to a chap a few doors down. He said be never received it, so even though I had a rush order in, and paid extra, I never actually received the item I ordered. Asked for a refund and had a rude response, which I was basically told I’d have to send the parcel back to get a refund. Needless to say, this could have gone better. :-(”

Helpful Report

Posted 6 years ago

Escapade is rated 4.6 based on 2,615 reviews