“Have been using these items for a couple of months and have seen good results. Also had an issue with one of the products lately not agreeing with my skin. I contacted esmi and not only were they super helpful, but they sent me a new moisturizer that won’t react to my skin. Would highly recommend their products and customer service.”
“Feels nice going on but have had a terrible reaction to the product and has left my skin in a horrible raised bumpy itchy rash . Reached out to the so called "skin team" on a Thursday and she said they would contact me on Monday and to take an antihistamine in the meantime ... No one has contacted me and it has now been a week since that Monday ... The bumpy rash will not go away so don't recommend the product and the customer service hasn't been good either skin looks worse than before and seeing how it is so expensive it's a real shame”
“I just purchased a few items from Esmi which I have done in the past however I queried one items which resulted in a very prompt and helpful reply which was sorted after a few emails back and forth resulting in a replacement item being sent to me by express post. Customer service 101 😊🙌”
“The sunscreen is hard to wash off and my skin breaks out when wearing it :(
Products are expensive and I feel brands like the ordinary do a better job for a third of the price.”
“I ordered items from them, supposedly the items have arrived at the post office here in the UK, in July 24th, we’re august 15th …. And it’s not despatched. I cannot contact the depot here and esmi has simply said we can’t help you, you have to contact them yourself. As a business, having already taken my money for this, it’s quite shocking to hear that’s your response and you’re happy to simply wash your hands off with the issue. So not only do I have to raise a complaint with you, I also have to now bend over backwards to try and reach the delivery depot myself to check where YOUR order is and failing to do that then what????
Appalling service .
Cannot comment on the products itselves seeing as I never received them”
“Lightweight yet super moisturising. I've noticed my dermatitis even likes this product and my face stays moisturised all day. The wrinkles around the side of my eyes have also improved with this product.”
