“The sunscreen is hard to wash off and my skin breaks out when wearing it :(
Products are expensive and I feel brands like the ordinary do a better job for a third of the price.”
Hello, Thank you so much for taking the time to leave your feedback & review. Our Skin Team will be in touch to take a closer look at your routine to see if any adjustments may assist. In the meantime, if you would like to reach out to us directly, you can speak with our dedicated Skin Service via email at any time - skin@esmi.com.au
Hello, thank you so much for taking the time to leave your review. I have sent you an email to follow up if you wouldn't mind keeping an eye out for it.
Kindest, Kirsten
Skin Service | skin@esmi.com.au
Good morning Kerry, Thank you so much for leaving a review for esmi. I am sorry to hear you are experiencing sensitivities to the Acai Oil. I will have someone from our dedicated Skin Team send you an email to follow up further. Please keep an eye out in your Spam/Junk incase it makes it's way there! Alternatively, you are welcome to reach out to us skin@esmi.com.au ❤️
“They are good so are their products and minty masks but it would be nice to have a few products that dont contain as much coconut oils and other oil products maybe a soothing water tonic or moisturiser might be cool for sensitive over reactive skins”
Hi Amber. Thanks so much for your suggestions, we will certainly take them on board, and pass your feedback along to our Product Formulation Team.
We have just launched our range of Probiotic Skin Mylcks. These are lightweight moisturising lotions containing Probiotics and are specially formulated for reactive/sensitive skins to strengthen barrier function, accelerating skin healing and repair. I think they would be perfect suited to your skin and concerns! Please feel free to reach out if you would like a complimentary consultation - skin@esmi.com.au
“These are good products. I have been using the cleansers, the skin treats, the eye serums, the masks, the skin snack and the oils. My skin is looking good and healthy, but the main problem I have is that the products, especially the treats and eye serums, run out pretty quickly. I have had my bundle for about 1 month and I am already half way through the bottles, even though I use the recommended amount. And given the price of each product, even if really good, I am debating ordering more because of that reason.”
“Hi! I recently purchased the hormonal bundle (I think that’s the name) I am aware that there is no guarantee that the products will work as everyone is different. After trying them for a few weeks unfortunately the products have made my skin worse. I was so hopeful that these products would get my skin back to how it was pre pregnancy (2yrs ago) but it hasn’t. Unsure if you have an exchange policy if they aren’t the right products for my skin. Thanks Steph 😊”
Good Morning Steph, Thank you so much for taking the time to leave your feedback & review. Our Skin Team will be in touch to take a closer look at your routine to see if any adjustments may assist. In the meantime, if you would like to reach out to us directly, you can speak with our dedicated Skin Service via email at any time - skin@makeupcartel.com.au
“The products pump doesn’t work it doesn’t take the product up the pump to then pump out . I called customer service they told me what to do to help but it done nothing it’s annoying”
Good Afternoon Kelli, Thank you so much for taking the time to leave us a review. I am so sorry to hear of your dropper/pump troubles. I have just sent you an email to help assist you. We do have replacement droppers that i can send if my little troubleshooting tricks do not work. Look forward to hearing back from you soon. Kind regards, Georgia - Customer Care
Posted 4 years ago
Thank you for getting back to us Kelli. We are so happy to hear you were able to get your dropper working ❤️
“They have some lovely products but unfortunately they weren’t for me. Found the skin treats too oily for my skin and didn’t feel they helped or made any difference.”
