“Feels nice going on but have had a terrible reaction to the product and has left my skin in a horrible raised bumpy itchy rash . Reached out to the so called "skin team" on a Thursday and she said they would contact me on Monday and to take an antihistamine in the meantime ... No one has contacted me and it has now been a week since that Monday ... The bumpy rash will not go away so don't recommend the product and the customer service hasn't been good either skin looks worse than before and seeing how it is so expensive it's a real shame”
“I ordered items from them, supposedly the items have arrived at the post office here in the UK, in July 24th, we’re august 15th …. And it’s not despatched. I cannot contact the depot here and esmi has simply said we can’t help you, you have to contact them yourself. As a business, having already taken my money for this, it’s quite shocking to hear that’s your response and you’re happy to simply wash your hands off with the issue. So not only do I have to raise a complaint with you, I also have to now bend over backwards to try and reach the delivery depot myself to check where YOUR order is and failing to do that then what????
Appalling service .
Cannot comment on the products itselves seeing as I never received them”
Hi Olivia. I have just checked your tracking and it looks like your parcel is out for delivery today. There was a slight delay with the post when we fulfilled your product swap request. Please feel free to reach out to Customer Care if the parcel doesn't arrive today so that we can follow up it further for you (hello@esmi.com.au)
Hi Karen,
I'm so sorry to hear this. Our Skin Service have been in touch via email to discuss with you. If for some reason you haven't received it, please do reach out to our dedicated Skin team - skin@esmi.com.au
Georgia - Customer Care
Thank you so much for taking the time to leave us a review Alondra. As we have spoken in the last few weeks i will mark your review as completed, however, if you do any have any new questions or queries, please feel free to reach out to us again. Kindest, Customer Care - hello@makeupcartel.com.au
Good Morning Emma, Thank you so much for taking the time to leave your feedback & review. Our Skin Team will be in touch to take a closer look at your routine to see if any adjustments may assist. In the meantime, if you would like to reach out to us directly, you can speak with our dedicated Skin Service via email at any time - skin@makeupcartel.com.au
“I've been so disappointed with this sunscreen. The smell is not pleasant, and no matter how well I rub it it I end up with white residue. It also doesn't play well with my other skin products and causes pilling. I definitely won't be purchasing again.”
Good Morning Jess, Thank you so much for taking the time to leave your feedback & review. Our Skin Team will be in touch to have a chat about your Sunscreen. In the meantime, if you would like to reach out to us directly, you can speak with our dedicated Skin Service via email at any time - skin@makeupcartel.com.au
