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eSpares Reviews

4.5 Rating 1,017 Reviews

88 %

of reviewers recommend eSpares

Company Reviews

Read eSpares Reviews

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great business in so many ways this!. They have all the parts for virtually all the domestic appliances. There are detailed instructions videos telling you exactly what to do. Have used them several times and have never had to use a repair service since finding them.”

Posted 3 years ago

“Excellent service, easy site to use to identify the spare you required. Delivered on time. Also YouTube video available showing how to carry out the repair.”

Posted 3 years ago

“This company's website is a treasure trove for anyone wishing to replace that little part you didn't think would be available as a spare, saving the money and hassle of buying a new appliance, and doing landfill a favour! My Bosch fridge still works fine but the door strip (which is also the handle) had become brittle and broken. eSpares website was really easy to navigate, and even has the facility to check that you're ordering the right part for the model of your appliance, so no risk of mistakes or returns. Tips given on fitting too. Delivery was very prompt and I now have a fridge that looks like new :o)”

Posted 3 years ago

“I have an account with eSpares and always look here first if I need anything. I bought a dishwasher heater pump despite it being cheaper elsewhere as I trust eSpares to deliver. They have a pricematch policy which I used and within 24 hours I had the difference agreed to be refunded. I ordered late Saturday and it arrived on Monday which is excellent. Unfortunately, when I removed the dishwasher it was clear that despite all the YouTube videos showing how to replace the pump, it was not possible for me to replace it on my machine as there is too much other plumbing in the way for the Zeolith drying system on Siemens machines. Regrettably I have had to return the pump unused and now need to buy a new dishwasher. I would really like to commend eSpares on their returns policy and process. It is well written and easy to follow and the addition of being sent a link to the Royal Mail site with a QR code made it incredibly easy. I just completed the online form, got the link with the QR code, went to the Post Office where they scanned it and printed the label. eSpares gives an option to have £2.99 removed from the refund for postage or pay the postage yourself and get the full refund. Being a heavy-ish pump I chose the £2.99 reduction option as I reckon the postage would be more. If it was a small, light item I would pay it myself but it is good to have the choice. Great service from beginning to end and I cannot recommend them highly enough. I will be using eSpares again soon for my regular supply of fridge water filters.”

Posted 3 years ago

“Very helpful... put in my model number and they sent me the part number and a link to buy it... and super quick delivery. I Got a part for my Bosch washing machine. . Fits perfectly and good colour match.”

Posted 3 years ago

“We have always found e-spares very helpful. We could not work out how to replace the front plastic to a freezer drawer. E-spares have done a wonderful video, showing how to do it - with a credit card and knife! We would never have worked that out. The video was very clear on what to do. Well done e-spares.”

Posted 3 years ago

“Great site, prompt delivery, reasonably priced, helpful videos - save a fortune on call-out fees alone not to mention fitting costs ...!”

Posted 3 years ago

“Ordered a part for my steam cleaner. Easy to order online and prompt delivery spare part was fab!! Many thanks for prompt delivery and great customer service”

Posted 3 years ago

“Ordered a replacement Freezer Flap. delivered quickly but unfortunately was damaged. Customer services replied to my enquiry re replacement very speedily and ordered and sent a replacement for me without any trouble and it arrived the next day. This is an excellent example of customer service. Thank you well done.”

Posted 3 years ago

“I needed a shelf and a drop down flap for a 9 year old Lamona fridge freezer. The model wasn't listed but since measurements were given I could order with confidence. The parts arrived vey quickly & fitted perfectly. Full marks to espares!!”

Posted 3 years ago

“Very impressed with your efficient service. I ordered a replacement shelf for my fridge ( 20 years old) having looked up it’s number etc in your records and received it in two days time. Many thanks!! Mike Adams”

Posted 3 years ago

“Very easy to locate the spare I needed on the website. Simple ordering process and prompt delivery. Excellent service. Being able to acquire spare parts and not throw away items helps our carbon footprint and reduces waste in landfills. Especially important given government initiative from June 21 to encourage repair not discard.”

Posted 3 years ago

“Ordered on Sunday arrived Monday, brilliant service!! Part fitted in afternoon washer now working perfectly again.”

Posted 3 years ago

“I ordered 2 spare freezer drawers from eSpares. The delivery was very quick, however one of the drawers was damaged in transit. eSpares replaced the drawer rapidly with no questions. Absolutely amazing service and easy interaction. Sets the benchmark !”

Posted 3 years ago

“I needed a filter for a wireless vac. Even though the part was uncommon and so was on a long lead time espares kept me informed of their progress every week by email. They predicted an estimated delivery date from the start and in fact it came 1 week sooner than anticipated. Great service. They used Royal mail for delivery who notified me of a delivery time slot which was spot on too.”

Posted 3 years ago

“I have used espares many times before and have always been extremely satisfied with the parts. This was the first time I have experienced a problem with their delivery but found them to be extremely prompt in dealing with my enquiry. I judge a company by how the deal with a customer problem and they left me extremely satisfied 10/10”

Posted 3 years ago

“I ordered a new bulb and bulb remover for my oven. There were handy tips on their website about how to change the bulb. The items arrived very quickly and worked perfectly.”

Posted 3 years ago

“Due to difficulties with deliveries out side E Spares control a recent item did not arrive. It was a part required for our daughters tumble drier and was very inconvenient especially regarding children clothes/drying. After several days one e-mail to E Spares contact line resulted in return call apologising for the problem and an immediate replacement sent via a currier the next day. Good service”

Posted 3 years ago

“After using eSpares' "How to replace" video , ordering the part and successfully getting my washing machine going again, I was disheartened that the electronic part failed 4 months later. I contacted their customer service and an online chat resulted in a replacement arriving, wait for it: LESS than 24hrs later! What more can you ask for? I was e-mailed a free returns label to pop the faulty item in the post: easy, as I could turn it around using their own packaging straightaway. This is my third order and they are as good as it gets! Compliments to all the team.”

Posted 3 years ago

“I ordered cooker hood filters for our new cooker hood then realised soon after that as it was ducted I didn’t need them. I messaged espares feeling pretty sure it was too late to cancel the order but they didn’t arrive so I knew they had been cancelled. However I had been charged but they refunded that very quickly. I received courteous and helpful emails from them. I would recommend them because they seem to be a good firm to deal with. They seem approachable and respond well to customer enquiries.”

Posted 3 years ago

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eSpares is rated 4.5 based on 1,017 reviews