Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,916 Reviews

61 %

of reviewers recommend Esure

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3.4

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out my policy in April with esure paid each month by direct debit card and then last month they said I had missed a payment so paid 2 months only to receive a email on Friday saying that they had cancelled my policy for not paying payment I phoned them up and the woman said that I had missed April payment as it is paid in arrears they never told me that as if they had I would have paid it I have never been so ill treated I'm absolutely disappointed that esure are aloud to treat people like this I will never go with them again the worst thing is I'm in I'll health and to just have an email sent well they are aloud of scammers”

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Posted 1 year ago

“Been waiting 3 months for refund and still waiting… now contacting the bank to look into this company for my refund.”

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Posted 1 year ago

“Terrible service. Impossible to update details and get a revised quote. Live chat they kept ending the chat and when I called they hung up on me 3 times. Would never insurer with them again.”

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Posted 1 year ago

“Total con merchants The third party is with Esure (I’m not) Third party wrote my car off, admitted to the police and his Esure insurance that he’s at fault Despite this Esure are Persuing me and saying I drove into him They shouldn’t be allowed to be operating”

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Posted 1 year ago

“Impossible to speak to a human if u dont have a policy with them, after one of their insured drivers crashed into my neighbours wall resulting in all the debris falling into my drive, heres what Im left with 6 weeks later and still heard nothing from them, absolutely shocking.”

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Posted 1 year ago

“Esure would only tell me if I was covered to drive other cars not owned by me AFTER I bought the policy!!! How stupid is that?”

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Posted 1 year ago

“Scammersssss”

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Posted 1 year ago

“Impossible to speak sensibly with a human. Communication with them is in a meltdown. It’s hopeless. Ive insured with them for many years, but not any more. They couldn’t care less about their customers.”

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Posted 1 year ago

“terrible customer service !”

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Posted 1 year ago

“Esure sent me an e-mail advising that my insurance would autorenew and I didn't need to do anything - imagine my surprise when the direct debit hadn't been collected from my account a few days later only to find that my insurance had not been renewed and my car was not insured for nearly a week. Fortunately nothing untoward happened and I shopped around and got the insurance cheaper - not impressed!”

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Posted 1 year ago

“My vehicle was hit while parked on MY drive. No one in attendance of my vehicle either. ESure state the car was a right off but did not pay any money at all. Then they claimed it was a category N. Not having seen the vehicle or studied its condition how do they arrive at such assumptions. They are without a doubt a bunch of fools, still very wet behind the ears. Avoid if you want to save your sanity - something they do not have unfortunately. Buying cheap does not mean excellent service or cover, means you will suffer when you require assistance and help. MJM”

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Posted 1 year ago

“Awful company. The fact that they advertise "UK call centre" but when you call everyone is based in India or South Africa says volumes about their ethics. To lie so blatently about the location of their call centre is really disgusting. I wonder what else they lie about”

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Posted 1 year ago

“Absolutely terrible - please, for the sake of your sanity - do not sign up with this company. We are out thousands of pounds because they couldn't cover what they claim they could - and we just want nothing more to do with them. Twice now we have had instances where we needed to make claims for emergency home issues - and both times they told us they could, and didn't do anything and in the end said that it wasn't covered. All this with a small child, and nothing to do to help.”

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Posted 1 year ago

“Terrible customer service. Impossible to get through to them. All I wished to do was to amend my policy. As a result they have lost a long time customer”

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Posted 1 year ago

“Dreadful customer service , car was broken into took them a week to remove after countless phone calls as they do not seem to know what they are doing then four weeks later they write it off . I’m addition to the above do not have your policy on auto renew as my courtesy car request mysteriously disappeared on my policy too leaving me without transportation. Shocking”

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Posted 1 year ago

“One of their customers hit my van in August 2023. They accepted fault, I gave them everything they asked for and they stopped responding by the end of September. They completely cut contact since, not answering emails or phones. I honestly do not understand how these criminals are allowed to operate in the UK. It's been 3 months since I wrote to their complaints department with no answer. Will claim with the financial ombudsman today, fingers crossed.”

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Posted 1 year ago

“Awful Company Not A Clue What They Are Doing Not Even Customer Complaints Help Sent Me An Email Saying Sorry We Owe You x Amount Because Despite The Fact We Insisted We Had Paid You 6/2/24 We Didnt Despite Ringing Them Countless Times They Constantly Liec They Emailed Me An Amount They Said They Owed Then Retracted It Saying We Paid It In Feb Didn’t You Check NO Because You Lied All The Way Now You Have Reduced The Amount Total Rubbish Making You Feel Like It’s All Your Fault NEVER EVER WASTE YOUR TIME BEWARE”

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Posted 1 year ago

“Esure are not an honourable company. They do not practise what they preach and are very likely to go back on there word. Tell lies far too frequently and claim the phones are far too busy. Any reasonable company would increase customer service staff, after all, this insurance company is raking in the cash”

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Posted 1 year ago

“Don't use these. Someone crashed into my Porsche in 2023 it's now 2024 and I can get hold of them.”

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Posted 1 year ago

“The worse company had accident in January still trying to sort it out made two complaints not has got to me customer service and live chat waste of time made over 200 hundred call to them”

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Posted 1 year ago

Esure is rated 3.4 based on 1,916 reviews