“13 years no claims with 3 cars at one point. 52 years old £470 last year renewal this year £933 rang up and this is the best we can do. A quote off of go compare £647 and more covered on this policy too, keys, rental car, car breakdown to name a few. Absolutely ridiculous that it was basically double. Loyalty means nothing these days”
“Been with them for two years. Been paying by monthly D.D. I sold the car and attempted to cancel the policy. Live chat kept cutting off. So go through the whole process again with another operator. Only to be cut off again. Finally stayed on long enough to be told the policy will be cancelled that day. But as usual, before we could exchange thank you and goodbye, live chat went down again. Admin fee to pay. No problem,I expected that. Would hear within 8 to 10 days. After a week I cancelled my D.D just in case they tried to take it out again. Two weeks later I receive a letter DEMANDING payment. Unless I paid the policy would be cancelled. You couldn't make it up.
So I have no idea if the policy has now been cancelled. I have no idea just how much I owe them? I have no idea if they are still attempting to charge me for a policy on a car I haven't owned for two months?
For this reason I cannot recommend esure Ans I certainly wouldn't use them again. Imagine trying to deal with a claim?”
“No customer service whatsoever, impossible to speak with a human.
ripped me off for 2 months premiums for a policy I did not want to renew and now threatening me with legal action if I don't pay then for a product I never wanted in the first place!”
“Took out my policy in April with esure paid each month by direct debit card and then last month they said I had missed a payment so paid 2 months only to receive a email on Friday saying that they had cancelled my policy for not paying payment I phoned them up and the woman said that I had missed April payment as it is paid in arrears they never told me that as if they had I would have paid it I have never been so ill treated I'm absolutely disappointed that esure are aloud to treat people like this I will never go with them again the worst thing is I'm in I'll health and to just have an email sent well they are aloud of scammers”
“Terrible service. Impossible to update details and get a revised quote. Live chat they kept ending the chat and when I called they hung up on me 3 times. Would never insurer with them again.”
“Total con merchants
The third party is with Esure (I’m not)
Third party wrote my car off, admitted to the police and his Esure insurance that he’s at fault
Despite this Esure are Persuing me and saying I drove into him
They shouldn’t be allowed to be operating”
“Impossible to speak to a human if u dont have a policy with them, after one of their insured drivers crashed into my neighbours wall resulting in all the debris falling into my drive, heres what Im left with 6 weeks later and still heard nothing from them, absolutely shocking.”
“Impossible to speak sensibly with a human. Communication with them is in a meltdown. It’s hopeless. Ive insured with them for many years, but not any more. They couldn’t care less about their customers.”
“Esure sent me an e-mail advising that my insurance would autorenew and I didn't need to do anything - imagine my surprise when the direct debit hadn't been collected from my account a few days later only to find that my insurance had not been renewed and my car was not insured for nearly a week. Fortunately nothing untoward happened and I shopped around and got the insurance cheaper - not impressed!”
“My vehicle was hit while parked on MY drive. No one in attendance of my vehicle either. ESure state the car was a right off but did not pay any money at all. Then they claimed it was a category N. Not having seen the vehicle or studied its condition how do they arrive at such assumptions. They are without a doubt a bunch of fools, still very wet behind the ears. Avoid if you want to save your sanity - something they do not have unfortunately. Buying cheap does not mean excellent service or cover, means you will suffer when you require assistance and help. MJM”
“Awful company. The fact that they advertise "UK call centre" but when you call everyone is based in India or South Africa says volumes about their ethics. To lie so blatently about the location of their call centre is really disgusting. I wonder what else they lie about”
“Absolutely terrible - please, for the sake of your sanity - do not sign up with this company. We are out thousands of pounds because they couldn't cover what they claim they could - and we just want nothing more to do with them. Twice now we have had instances where we needed to make claims for emergency home issues - and both times they told us they could, and didn't do anything and in the end said that it wasn't covered. All this with a small child, and nothing to do to help.”
“Terrible customer service. Impossible to get through to them. All I wished to do was to amend my policy. As a result they have lost a long time customer”
“Dreadful customer service , car was broken into took them a week to remove after countless phone calls as they do not seem to know what they are doing then four weeks later they write it off . I’m addition to the above do not have your policy on auto renew as my courtesy car request mysteriously disappeared on my policy too leaving me without transportation.
Shocking”
“One of their customers hit my van in August 2023. They accepted fault, I gave them everything they asked for and they stopped responding by the end of September. They completely cut contact since, not answering emails or phones. I honestly do not understand how these criminals are allowed to operate in the UK. It's been 3 months since I wrote to their complaints department with no answer. Will claim with the financial ombudsman today, fingers crossed.”
“Awful Company Not A Clue What They Are Doing
Not Even Customer Complaints Help
Sent Me An Email Saying Sorry We Owe You x Amount Because Despite The Fact We Insisted We Had Paid You 6/2/24 We Didnt
Despite Ringing Them Countless Times They Constantly Liec
They Emailed Me An Amount They Said They Owed
Then Retracted It Saying We Paid It In Feb
Didn’t You Check
NO Because You Lied All The Way
Now You Have Reduced The Amount
Total Rubbish Making You Feel Like It’s All Your Fault
NEVER EVER WASTE YOUR TIME BEWARE”
