XOUXOU Reviews

"I do not recommend this company!! Horrible customer service, where after two emails, they stop responding despite it being their mistake (the phone cover had couple of visible plastic burrs and holes which do not reflect the high price). I can\u2019t get any compensation or even get in touch with them. Unprofessional behavior and poor-quality products!!!\r\n\r\nORDER: EU654454"

"I do not recommend this company!! Horrible customer service, where after two emails, they stop responding despite it being their mistake (the phone cover had couple of visible plastic burrs and holes which do not reflect the high price). I can\u2019t get any compensation or even get in touch with them. Unprofessional behavior and poor-quality products!!!\r\n\r\nORDER: EU654454"

"I've had my case for just a couple weeks and the color has chipped and the gold details on the strap are scratched. Really poor quality for how much they charge."

"I've had my case for just a couple weeks and the color has chipped and the gold details on the strap are scratched. Really poor quality for how much they charge."

"I've had my case for just a couple weeks and the color has chipped and the gold details on the strap are scratched. Really poor quality for how much they charge."

"I've had my case for just a couple weeks and the color has chipped and the gold details on the strap are scratched. Really poor quality for how much they charge."

"What a profound disappointment with both the product quality and customer service I have experienced recently. Despite my attempts to resolve issues with a tarnishing Carabiner Rope and AirPod Case, the response from the team has left me disheartened and disappointed.\r\n\r\nI have been a loyal customer and have recommended XOUXOU to numerous individuals. However, given the recurring problems and the inadequate resolution process, I am adamant that I will no longer be purchasing from this brand.\r\n\r\nIt is truly a shame that my loyalty has not been met with understanding and flexibility. I had hoped for a more accommodating response, especially considering the assurance I received during a previous exchange with G\u00fclsen.\r\n\r\nI genuinely admired your products and wanted to continue supporting the brand. However, the ongoing issues and the lack of a satisfactory resolution have compelled me to explore alternatives.\r\n\r\nGiven my experience, and the experience of others I have read about on here with similarly less than satisfactory experiences, I sincerely hope improvements can be made for the benefit of both existing and future customers if this brand is to continue trading."