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Bigblu Reviews

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 10 gb as we felt this would be enough however our broadband stopped altogether after about 12 days. When we contacted them we were told we went over our usage for the month. We upgraded to 25gb for €59 a month but once again we were told we have exceeded our 25gb just 12 days into our month. Unfortunately at the moment we cannot get any broadband elsewhere but we heard another provider will be able to supply (Feb 2017)unlimited fibre for €49 a month so roll on Feb.”

Posted 7 years ago

“IS very slow”

Posted 7 years ago

“Non of the alignment details were included in the invoice as stated and this caused us to spend a lot longer trying to set up the service”

Posted 7 years ago

“Hello, is internet reception is not the best, but the phone quality is even worse. A. Weis”

Posted 8 years ago

“We were reconecting after a winter break, a vey useful ser ice, bjt fraught with assumptions on by Tooway. There is no or little guidence on the websige or client webpages on how to reconect. When we spoke to the technician at Tooway he told us we needed to send an email to requext a reconectik , no problem we did this at once. We duly recived an email back confirmi g our request of a reconectikn, with asociated cost. However, the email did not say thst we had to respond to it to accept the charges, so we just waited to be reconected. We finaly rang Tooway again a d were told we needeed to respond to the email. We did thsi and when we recieved our reconection code the email also said the Tooway usually needs 5 days noti e to reconect. My point is none of this is a problem, if the customer is aware of it, if it is only known by Tooway staff it is at best difficult, at worst enough to make customers look else where.”

Posted 8 years ago

“As a new customer I was very surprised to find that there was no warning when you are running out of PAYG satellite broadband credit and no app to monitor usage. Moreover when you do pay for further credit it doesn't appear on your account until the next day rather than immediately. In addition the Europasat. Com website has been very slow compared to other websites since we became new customers and used it for the first time on the 5th April. This smacks to me if under investment in IT systems and is very disappointing especially for a technology company.”

Posted 8 years ago

“There is no proof or confirmation of the actual download speed we are really getting after activation of the broadband connection. The supplier says 20 mbps and the speed I ever recorded was max 10 mbps. So it is easy to sell a 20 mbps package and only deliver half or less....”

Posted 8 years ago

“While the initial dealings over the phone with a guy called Neil were very helpful and positive, after a week waiting for the installation last Thursday I am still waiting to be connected as the installers drill bit couldn't get through the wall. I was supposed to be contacted yesterday with a return date to finish the job but haven't heard anything yet so I have a satellite dish on the side of my wall but no service!”

Posted 8 years ago

“Very poor reception so far.camera is slow starting now I'm working it off my wifi and 4g. Most of the time I have to load the app 2/3 times to get it to work and then I can be waiting for while for it to work Overall I'm not happy with it st the moment”

Posted 8 years ago

“To be honest, was sold on the 'up to 20mb' download speed but haven't for close to it once. Better than previous provider at peak times but overall, disappointed”

Posted 8 years ago

“i have a house in France, i bought the equipment in the UK from Europa sat and informed them of my intentions . i phoned 4-5 times explaining my difficulty on set up .but i know i was on my own .so i paid an engineer in France on the set in the end . plus it is too expensive for the private user for what you get .”

Posted 8 years ago

“The business tariff was sold as suitable for business use, which it is not. The latency renders vpn and voip totally unusable and if I new this in advance I would not have purchased at all. I will cancelling my subscription and selling the equipment- totally useless.”

Posted 8 years ago

Hi Paul Thanks for taking the time to respond to our survey. We would always recommend testing a VPN before purchasing a satellite system as the latency can have an affect on some VPNs. This is mentioned on our website and over the phone when VPNs are mentioned. We will be introducing a VOIP service imminently. Kind regards The Europasat Team

Posted 8 years ago

“We were not impressed by the installation team who failed on two occasions (due to rain they said) and finally fitted the router in an inappropriate place requiring further expenditure on WiFi boosting apparatus.”

Posted 8 years ago

Hi Robin Thanks for taking the time to respond to our survey. Rooftop installations cannot, due to heath and safety, occur when it's raining. Router range can be affected by distance and thickness of walls, wifi boosters will help to alleviate this issue. Kind regards The Europasat Team

Posted 8 years ago

“You were very quick to take my money and very slow to be helpful after that. I rang maybe 5 times asking for information on the system and each time someone would ring me back 'in 5 minutes' - you never rang so I rang again. On the day we were having the Tooway system installed I again rang to see if anyone was coming. At 2.30pm there was only 2 hours of light left and the installer arrived very grumpy. He did install the dish and Tooway box but then as soon as it was sort of done he was off. I asked him to stay until the WiFi was working but he said that was not his role? I assumed that was what we had paid for? The following day after trying for several hours to sort it out myself - rebooting it all, reinstalling the instruction DVD, I gave up and rang Europasat. At last someone was helpful in the technical department and talked me through how to get it to work for over an hour. He was excellent and very patient. This could have all been avoided if the engineer had just spent the extra 10 minutes and done it himself, leaving me with a good impression rather than a poor one. It would have helped if you and rung back when you said you would too.”

Posted 8 years ago

Hi Fiona Thanks for taking the time to respond to our survey. Installing the wireless router is not part of the standard installation cost as this is technically networking. We're glad that our Technical Team were helpful and sorted the issue out for you. Kind regards The Europasat Team

Posted 8 years ago

“Customer service is good with Eurposat but the internet quality we receive is shocking and not constant! It's also very expensive. Our location is rural but in the day and age we would expect a constant, strong internet supply which unfortunately we don't receive. Satellite internet is our only option and £60 a month is very expensive!”

Posted 8 years ago

Hi Gina Thank you for taking the time to respond to our survey. Please contact our Technical Department on 01869 356166, Option 2. They will be happy to take a look at your system to ensure that it's running at optimum levels. Kind regards The Europasat Team

Posted 8 years ago

“No Http connectivity in France for months, charge you to suspend and then charge you £30 plus monthly fee for joining again, no facilitie for people who only spend half there time or less in the property, No other way of getting broadband one you have got their kit so it's a monopoly and don't they know it.”

Posted 8 years ago

Hi Anthony Thanks for taking the time to respond to our survey. The cost you have described are costs that are charged by the satellite owner. Therefore, they need to be passed on. If the service is not cancelled as it is, the satellite owner would not be able to pass the capacity to another customer whilst you are not using the system; earning no revenue from the service. Kind regards The Europasat Team

Posted 8 years ago

“I hope that senior management will have visibility of this survey. The following reasons let to the poor rating. - When ordering over the website one has to choose "Ireland" from the long dropdown list rather than "Republic of Ireland" which is in the shortlist, otherwise the order process does fail with an error that a country needs to be selected - Opening a help ticket doesn't work with Chrome browser, when you click "submit" you are faced with an endless loop of a password login prompt. Poor web design. - I found the shipping cost rather high considering that I spent over 300 Euro for the equipment. - Shipping details claim that 2 packages will arrive but all was packed into 1 leading to confusion with the courier driver. - The modem access details, like cluster code or azimut, were supposed to be in the invoice, I had to ask for them via a technical help ticket leading to delays. - The advertised speed of 20Mbit were never working for me yet, I usually have to deal with 2Mbit at best and plenty of website timeouts. Youtube is unusable for a service that costs more than twice as much as eFibre DSL. - Europasat should offer a service on their website to buy back the equiment if one decides to move to ADSL or other technology. I mean, what am I supposed to do with the dish if I don't need it anymore? There is no large market or customer base that would need such a device. I only chose satellite broadband because there is no alternative to where I live. So I am stuck with this rather dissatisfying product till something else becomes available. I am sure Europasat (or specific SES) is aware of this situation and doesn't seem to pay to much attention to it since people are out of other options.”

Posted 8 years ago

“Poor feedback, poor customer service poor contact, took forever to get connected and no calls returned on time, very bad service”

Posted 8 years ago

Hi Dale Thanks for taking the time to respond to the survey. We understand that there was a faulty piece of equipment originally sent and that was replaced. Many apologies for any inconsistencies in the service that you received. Kind regards The Europasat Team

Posted 8 years ago

“Si la connexion fonctionne, toutefois en version pro, car elle est misérable pour ne pas dire inexistante aux heures où je suis à la maison en version normale, le support est lamentable. J'ai un " ticket" ouvert depuis plus d'une semaine sans aucun contact de la part de Connexion Verte. Si on rajoute un routeur en panne ( le sav me conseille d'en acheter un ailleurs dans le commerce) je suis comblé !!!!!”

Posted 8 years ago

“The interaction with Europasat and John Sidwell was extremely good and informative. The equipment was delivered on time and efficiently, but the performance and connection of the satellite internet is so slow and interuptive as to be useless for this day and age. We have also just been informed just 5 days after installation that we have used over 26% of our data quota, on what? we have not downloaded anything other than normal websites. 2 of those days we actually lost all connection as we had the power out due to a storm, so what is happening.”

Posted 8 years ago

Hi Barry Thanks for taking the time to respond to our survey. It would be worth contacting John to ask him to check the performance of your system and also to provide a breakdown of times when the data was consumed. This will help pinpoint when you used the data. Kind regards The Europasat Team

Posted 8 years ago

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Bigblu is rated 3.5 based on 1,222 reviews