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Bigblu Reviews

3.5 Rating 1,222 Reviews
60 %
of reviewers recommend Bigblu
Company Reviews Questions Metrics
3.5
Based on 1,222 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017
Pamela Larking
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rob Dulstone
Verified Buyer
“Since installation i have been having frequent speed drops from the 20mbps down to around 1.5mbps. Support have investigated on a number of occasions, and i have been given every excuse from dish out of alignment, i have changed satellites which involved changing the transciever (involving significant travel costs for myself) until finally it was agreed it was network conjestion at which point SES used the weak excuse that capacity will vary from time to time due to demand. Given the technology can deliver a constant 20mbps, to have insufficient server capacity to meet demand is inexcusable. I can accept some degredation but 1.5mbps is totally unacceptable. Furthermore, i feel like I was mis-sold as i clearly explained as it is for holiday home usage, i needed to downgrade during wintertime as i only use the service during summer months which i was told was no problem at all. What they neglected to mention was there is a fine of 1 month charge at the higher rate to downgrade, so i feel totally ripped off. Additionally, on the billing side, for no apparent reason, on occasion the system fails to debit my card correctly even though there are adequate funds in the account, then the system threatens to disconnect my service until i manually apply the payment (from the same card), once i have had to call the accounts dept to check what is going on. Why cant accounts deal with your own system failures rather than relying on the customer to resolve Europasats problems. On a positive note, when operating at capacity the service is excellent, and the hardware is solid and high quality. Had i known what i know now, on balance, i would have chosen to remain with telecom italia. Whilst they could only deliver 6mbps, at least it was constant and did not suffer significant degradation and was never rendered unusable as my SES broadband is when it drops to 1.5mbps. Rob Dulstone. Unhappy customer.”
Helpful Report
Posted 9 years ago
Hi Rob Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team
Posted 9 years ago
Peter Cole (John Sidwell)
Verified Buyer
“I have been a customer for two years. My signal quality has always been poor. I do not feel that the company has been interested in finding out why the signal quality is poor, nor in helping to get the quality up to a normal or better standard. I have not been able to recommend your service to friends and I know they have found alternative systems.”
Helpful Report
Posted 9 years ago
Hi Peter Thanks for taking the time to respond to our survey. We are sorry that you have been disappointed with the service. Our Technical Team can be reached on 01869 356166, option 2. Kind regards The Europasat Team
Posted 9 years ago
Nicholas Reuben Horton
Verified Buyer
“My 'wired' broadband via phone line is hopeless here out in the sticks - I'm over 7km from the exchange - so I installed your satellite system about four years ago and was pleased to get a reasonable download speed at last, i.e. stuff worked. But some time onwards it began to be very slow, so last year through your customer helpline I was given a free upgrade to a bigger download allowance, which was something but of course didn't help with the speed. Now the speed is terrible, often it won't even let me stream audio without stopping every minute or so. If this doesn't improve soon I'll be going elsewhere, £40 pm is too much to pay for such poor performance. That said, your customer service is polite and attentive but it seems that they can't get more out of a heavily overloaded system.”
Helpful Report
Posted 9 years ago
Hi Nicholas Thank you for taking the time to respond to our survey. Can I ask that you contact our Technical Team on 01869 356166 to discuss any issues that you may be seeing with your broadband connection. They will endeavour to be as helpful as possible for you. Kind regards The Europasat Team
Posted 9 years ago
Dominic Shorthouse
Verified Buyer
“The system is intensely frustrating because of the way speed is so variable. Often download speed moves to very slow rates and it rarely operates at the speed claimed in marketing. It may be the best option in rural France but it isn't a very good option. In a household of children with high demand for streaming video, this creates much frustration.”
Helpful Report
Posted 9 years ago
HI Dominic Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team
Posted 9 years ago
PH Meredith Ltd (Paul Meredith)
Verified Buyer
“The speeds are very disappointing so downloading videos or TV programmes are often impossible.”
Helpful Report
Posted 9 years ago
Hi Paul Thanks for taking the time to respond to our survey. If you have any particular concerns regarding your speed, please contact our Technical Team on 01869 356166, option 2 who will be happy to ensure that your system is working at optimum levels. Kind regards The Europasat Team
Posted 9 years ago
Peter Darby
Verified Buyer
“I ordered the Tooway system but after installation I realised I wasn't able to open ports which rendered my security cameras useless. In the two years that I have had the system it has got progressively slower”
Helpful Report
Posted 9 years ago
Hi Peter Thanks for taking the time to respond to our survey. Open ports and a fixed IP address are available on our Tooway Pro tariffs. Details can be found on our website: www.europasat.com Kind regards The Europasat Team
Posted 9 years ago
Victoria Ratledge (Jeff Biel)
Verified Buyer
“until november i have been perfectly satisfied with your europasat service & reliability, however, i am currently experiencing a problem regarding rapidly disappearing bandwidth. in mid-november i was surprised to discover that i had suddenly used up ALL of my monthly 20 GB bandwidth allocation, even though my typical online behavior had not changed & no other person has received my network key. i needed to purchase 10GPS extra top op to stay online the month which also quickly disappeared & was very slow. on december 4th my 20 GB was reloaded & now on december 10th you wrote to warn me that 51% had already been used up ! so now i am desperate & wondering what i am doing differently than before to use up my bandwidth so quickly ? i never stream at all or download during the day --always waiting until after 23:00 to watch youtubes & send off photos...until november, this has been the perfect way to end each month without depleting my 20 GB--what could possibly be changed now & how can i remedy this situation ? thank you for your reply, victoria ratledge”
Helpful Report
Posted 9 years ago
Hi Victoria. Thanks for taking the time to respond to our survey. We would encourage you to contact our Technical Team who can investigate your broadband usage and also perhaps suggest a resolution to the issue. Kind Regards Europasat Team
Posted 9 years ago
Kenneth Watters
Verified Buyer
“having used the Tooway max facility in the past, we downgraded as we were not using the full package, but with recent sky changes to broadband usage we required to revert back to the unlimited package, as sky record was sucking up our full facility, However when we tried to revert back, we were now told this was unavailable. yet the unlimited product is still available in the wider Eurosat group, but we require to rent a new set of equipment under a 2 year contract to receive the same service we were receiving after having spent nearly 600 pounds on buying the equipment on 18 months ago. we are now shopping around for alternative providers of this facility. sorry but i would not recommend this service”
Helpful Report
Posted 9 years ago
Hi Kenneth Thanks for taking the time to respond to our survey. We are governed by the rules set down by the satellite owner and, as explained, we are unable to offer the unlimited option to you. Kind regards The Europasat Team
Posted 9 years ago
John Minton
Verified Buyer
“Very expensive and performance that is no better than BT in our area,”
Helpful Report
Posted 9 years ago
Hi John Thanks for taking the time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. For any concerns regarding speed, please contact our Technical Team who will be happy to investigate your connection to ensure that it is running at optimum levels. Kind regards The Europasat Team
Posted 9 years ago
Mark Kennedy
Verified Buyer
“Customer service is hit and miss. Guy called Francois is very good. I couldn't get their modem working with my Apple AirPort Extreme and they were unable to offer any assistance or support, therefore I have been unable to use wifi so far. No idea what the reception or speeds are yet.”
Helpful Report
Posted 9 years ago
Hi Mark Thanks for taking the time to respond to our survey. Our Technical Team would always recommend that you contact the manufacturer of the wireless router for Technical Support, we can only help with the actual satellite broadband system. Kind regards The Europasat Team
Posted 9 years ago
A R Mears
Verified Buyer
“Satellite delay can mean up to 5 seconds between pages. £25 for only 10 GBs of download is extremely expensive. Poor value.”
Helpful Report
Posted 9 years ago
Hi Mr Mears Thanks for taking the time to respond to our survey. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team
Posted 9 years ago
Andrea Jung
Verified Buyer
“I like if the "unlimited" word means really unlimited data transmission. Can't wait to change this service.”
Helpful Report
Posted 9 years ago
Hi Andrea Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team
Posted 9 years ago
Judith Prankard
Verified Buyer
“Speed of broadband has slowed down considerably. Not much better than dial up. Great to start with, not great now. WHAT IS BEING DONE ABOUT IT?”
Helpful Report
Posted 9 years ago
Hi Judith Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team
Posted 9 years ago
Denis Donovan (Pete Meredith)
Verified Buyer
“Poor rating and very disappointing We continually have to increase our data allowance to way beyond what we were told would suffice. With FUP resets we are at circa 40g a month with absolutely minimal use. We were assured at the outset that 10g would be more than enough for Emails and limited internet use. We don't stream movies or even use I player other than occasionally and we are continually being notified about reducing data allowance. Today after only 9days we are told 78%of our allowance is gone. Impossible to gain access to data usage portal and signal is unpredictable. Signal can get up to 15meg but I regret giving up on BT even though connectivity. Was only1.6meg. The unlimited package they offer is not genuine as their own technician ad vies against it. .”
Helpful Report
Posted 9 years ago
Hi Denis. Thanks for taking the time to respond to our survey. We would recommend that you contact our Technical Team who can investigate your data usage. They are contactable on 01869 356166, option 2. Kind Regards, Europasat Team
Posted 9 years ago
David Barrow (John Sidwell)
Verified Buyer
“Hello, I'm afraid I have to rate the service provided as 'poor'. The internet service breaks several times a day and despite numerous phone calls to Europasat and checking the equipment out with an advisor there is never any improvement. I have upgraded in the hopes of solving this problem but although the speed of the internet access has improved, the underlying problem of the constant loss of internet access for several minutes at a time is becoming more and more annoying.”
Helpful Report
Posted 9 years ago
Hi David. Thanks for taking the time to respond to our survey. We will request that a member of our Technical Team gives you a call to discuss your system. Kind Regards, Europasat Team
Posted 9 years ago
Janet Young
Verified Buyer
“Download speed reduced to virtually nothing after 50% of contracted usage.”
Helpful Report
Posted 9 years ago
HI Janet Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team
Posted 9 years ago
Samantha West (Steve Day)
Verified Buyer
“I used to recommend you to lots of friends. The problem is we pay more than any of them. When you have a price change you dont inform people, you just let them carry on paying over the odds. Mrs S West”
Helpful Report
Posted 9 years ago
Hi Samantha. Thanks for taking the time to respond to our survey. We can see that you are on an older tariff. We did send an email to our customers informing them of new tariffs. Please visit our website to see our available tariffs. If there are any that you would like to be migrated to, please can we ask that you email your request to info@europasat.com. Kind Regards, Europasat Team
Posted 9 years ago
Paul Jones
Verified Buyer
“Broadband speed is no where near the speeds we pay for. Broadband drops out and is even slower in bad weather. If you post a review on the tooway website the review is not shown, they only seem to allow good ones up there. Customer service is very slow to react. If I had a choice of another broadband I would move but geography doesn't allow me to.”
Helpful Report
Posted 9 years ago
Hi Paul Thanks for taking the time to respond to our survey. The last time we have a speed complaint noted on your account, you had exceeded your data allowance. We cannot see a speed test has ever been performed on your system which has been with a computer connected to the Tooway Modem. Please can you perform our test at http://speedprobe.skylogicnet.com on a computer with a direct connection to the modem. Our Technical Team will be able to analyse your situation further when these tests have been performed. Kind regards The Europasat Team
Posted 9 years ago
J Roberts
Verified Buyer
“Not as we thought high price for a slow speed and data kept getting low so had to upgrade , then told we didnt pay so suspended , Then had no signal! For too weeks even though i emailed several times for them to check? we were on an automatic payments . Have given 30day notice.8days ago. Totally fed up signal week all the time,have to use wifi just a foot away from router .”
Helpful Report
Posted 9 years ago
Hi Mr Roberts Thanks for taking the time to respond to our survey. It sounds like there was an issue with the network rather than the satellite system. Did you contact the Technical Team and allow them to investigate? They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team
Posted 9 years ago
Kaye Orwin
Verified Buyer
“The service lately has been little poor , I am still waiting for a call back to discuss my drop in speed ????”
Helpful Report
Posted 9 years ago
Hi Kaye Thanks for taking the time to respond to our survey. I believe that the Customer Services Manager was tasked with contacting you. Kind regards The Europasat Team
Posted 9 years ago
Bigblu is rated 3.5 based on 1,222 reviews
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