Since installation i have been having frequent speed drops from the 20mbps down to around 1.5mbps. Support have investigated on a number of occasions, and i have been given every excuse from dish out of alignment, i have changed satellites which involved changing the transciever (involving significant travel costs for myself) until finally it was agreed it was network conjestion at which point SES used the weak excuse that capacity will vary from time to time due to demand. Given the technology can deliver a constant 20mbps, to have insufficient server capacity to meet demand is inexcusable. I can accept some degredation but 1.5mbps is totally unacceptable. Furthermore, i feel like I was mis-sold as i clearly explained as it is for holiday home usage, i needed to downgrade during wintertime as i only use the service during summer months which i was told was no problem at all. What they neglected to mention was there is a fine of 1 month charge at the higher rate to downgrade, so i feel totally ripped off. Additionally, on the billing side, for no apparent reason, on occasion the system fails to debit my card correctly even though there are adequate funds in the account, then the system threatens to disconnect my service until i manually apply the payment (from the same card), once i have had to call the accounts dept to check what is going on. Why cant accounts deal with your own system failures rather than relying on the customer to resolve Europasats problems. On a positive note, when operating at capacity the service is excellent, and the hardware is solid and high quality. Had i known what i know now, on balance, i would have chosen to remain with telecom italia. Whilst they could only deliver 6mbps, at least it was constant and did not suffer significant degradation and was never rendered unusable as my SES broadband is when it drops to 1.5mbps. Rob Dulstone. Unhappy customer.