Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The system does not work properly yet and trying to get some help to sort the problem out has been very difficult. Europasat did not call back and when I called them just passed the buck”

Helpful Report

Posted 8 years ago

Hi Kay Thanks for taking the time to respond to our survey. We can see that you have consumed just over half of your data allowance this month but haven't run an speed tests on the system. We will have a member of the technical team give you a call to review your system. Kind regards The Europasat Team

Posted 8 years ago

“I ordered the package over the phone as it was impossible to state a final destination address in Eire and pay in UK £. I specifically asked for the delivery to be made to my UK billing address. The dish was delivered instead to my Eire address and since there was no one present it was returned to the depot and the courier contacted directly. My email address was recorded wrongly which meant I didn't get the confirmation of order email and satellite configuration codes. When I tried to align the dish I got an error and when I phoned up the next day after several 10 minute periods on hold I was told that the polarisation was wrong and that I had to change it. Apparently there had been a delivery of transceivers with the wrong polarisation but in which case why wasn't this checked before it was dispatched? When I had the dish aligned the connection still could not be setup and I had to phone again. This time it was the MAC address of the sat modem that had been incorrectly recorded on your system (one digit was wrong)”

Helpful Report

Posted 8 years ago

Hi Nick Thanks for taking the time to respond to our survey. We apologies for the errors made whilst handling your account. Please do not hesitate to contact us if you have any issues in the future. Kind regards The Europasat Team

Posted 8 years ago

“Europasat told me a date (today) on which the installer engineer would appear. He came a week early having telephoned me, and was a very pleasant & helpful man. However he hadn't been gone half an hour when my connection failed, giving me a "connectivity limited" message. That was 6 days ago. I complained via email and was about to follow up with a telephone call as there had been no response, when lo and behold up turned another installer this morning, the due date, with no knowledge that someone else had already done the job. This man wasn't nearly so friendly as the first, but thawed a bit when I explained what had been happening and tried to get me up & running. I could see for myself that on the laptop he was using, he seemed to be geting full connectivity, but that on mine the "bars" were flickering up & down. He assured me that this meant that the satellite conncetion is working perfectly, and the fault lies in either my laptop or other equipment. I'm going to send the laptop off to laptop hospital, but because Europasat failed to get it together both regarding engineer visits and replying to my distress call email, I'm feeling we're off to a VERY shaky start.”

Helpful Report

Posted 8 years ago

Hi Susie Thanks for taking the time to respond to our survey. Many apologies for the mix up with the installers. We can see that the system is now up and running well. Kind regards The Europasat Team

Posted 8 years ago

“The Equipment and the installation are good. In use the Internet speed is too irregular, specialy in the evenin when I want Watch Netflix.”

Helpful Report

Posted 9 years ago

Hi Jean-Claude Thanks for taking the time to respond to our Customer Survey. Our Technical Team will be happy to help you check your system to ensure that it's running at optimum levels. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“I have given the overall rating as poor because I am on the 20Mbps download package but have never seen anywhere near that, the max has been 14Mbps with the lowest and most frequent being 400Kbps! I put in a ticket regarding poor Skype connections. I DO appreciate that the ping (Latency) is high at 700 - 800 ms but this often is nearer 2000ms! I have had no resolution from Europasat on this yet! It did seem that the support hadn't read my ticket properly and said that latency would be an issue, I KNOW that! I wish do use my satellite broadband for VOIP but I have not had an answer as to how good this will be, and again I understand the latency issues but mobile phone conversations often have delays of nearly 1 second, but the call QUALITY i.e. the lack of stuttering and lost parts of words isn't an issue, I want this assurance from Eropasat. If anybody wants to get back to me either by phone 0033553623756 or email on europasat@ianrichardson.org Thanks. Ian”

Helpful Report

Posted 9 years ago

Hi Ian Thank you for taking the time to respond to our survey. I have passed your reply to our Technical Team and they will come back to you with regards the VoIP query. Kind regards The Europasat Team

Posted 9 years ago

“Following a good installation the service sadly went downhill. This went on to the extent that when I left a service query, it went unanswered well beyond the regular response SLA advertised by Europasat. I eventually got an answer, which whilst apologetic didn't address the real issues behind the deterioration in service. The ongoing issues finally led us to cancel the service due to it being oversold and the fact that the service was suffering from random issues.”

Helpful Report

Posted 9 years ago

“Not happy with my 10gb data usage it seems to just disappear.also with regards to speed it just goes downhill in the afternoon. So, I'm going to give it another 2 months and if it doesn't improve then it's out the door I'm afraid.”

Helpful Report

Posted 9 years ago

Hi Paul Thanks for taking the time to respond to our survey. Our Technical Team would be happy to give guidance on your data usage and suggest monitoring software that can be added to your hardware to show where the data is being used. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“Not happy, very slow, keeps going off. Have only had it installed 6 days and nearly used all the data allowance, 2 programmes watched and normal surfing carried out. No good what so ever for general public usage”

Helpful Report

Posted 9 years ago

Hi Amanda Thanks for taking the time to respond to our survey. We can see that you are on our Tooway 10 tariff. If you would like to discuss your current usage levels and a better suited tariff, please contact our Customer Services Team on 01869 356166. Kind regards The Europasat Team

Posted 9 years ago

“the internet connection is intermittent and at a very low speed from 20h to 22hr. The same as BT, which is a 300k download land line outside these times performance is better, though i'm rarely home to use it then”

Helpful Report

Posted 9 years ago

“not very impressed, I have bt broadband as well at 0.7 meg download which is quicker”

Helpful Report

Posted 9 years ago

“Hi. Had it installed on Saturday. Delighted with the new speed compared to BT and updated everything using up much of our monthly data allowance in two days! However, tonight the speed feels slower. Checked on a speed checker app and it showed 1.94 - 2.87 mb. Not what we signed up for at all. What's going on here?”

Helpful Report

Posted 9 years ago

Hi Liz Thanks for taking the time to respond to the survey. We can see from the account that the only speed test that has been run on the system registered 15.2Mb download and 6.1Mb upload. If you see low speeds in future, please do not hesitate to contact our Technical Team who will be happy to look into it for you. Kind regards The Europasat Team

Posted 9 years ago

“Everything fine with the ordering process and delivery of goods. However, when the dish was installed, despite living in open countryside with a direct line to the sky, the engineer struggled to get, and maintain a signal. He eventually got the minimum strength required, and then said it would be OK. This was Wednesday 4th February. Since then I have had very poor internet speed. The package was sold as 22mbps, but the best I have been able to achieve over several speed tests is 16mbps, with the worse being just over 1mbps. On average I'm getting about 10mbps. On Monday 9th Feb, I rang the Customer Service department, and spoke to Adam. Surprising enough, I was told there was nothing they could do, and the advertised speed does say speeds "UP TO" 22mbps. Despite my complaints that my speeds are well below that, he just kept repeating the same line "It says speeds up to 22mbps", which was very unhelpful. They might as well offer speeds of 200mbps if they then just fall back on that. The advertised speed should be indicative of what one can expect to receive. I was promised a call back from a "Manager" to discuss my issues. It is now Thursday 12th Feb, and I still haven't had the call. At the moment, after paying well over £1500 in total for equipment and 12 months service, I am still able to obtain faster broadband from tethering my iPhone to my Mac, and using Vodafone 4G as the provider. Very very disappointing”

Helpful Report

Posted 9 years ago

Hi Richard Thanks for taking the time to reply to our survey. Details of your account, the speed test result registered on your account and the signal level graph have been passed over to our Technical Team and one of them will give you a call. We can see that your signal levels have greatly improved since installation so would like to see an improvement on your speeds. Kind regards The Europasat Team

Posted 9 years ago

“Don't believe anything they tell you. Occasionally decent speed but generally, during hours of 7am to 11pm it is slower than our old BT exchange ie 2mbps!!! A real shame as it should, and could be a great alternative if they shared the bandwidth properly.”

Helpful Report

Posted 9 years ago

Hi David Thanks for taking the time to respond to our survey. We can see from your account that you have not run a speed test since 2013. Would you please contact our technical team who can go through the speed test with you, discounting any wireless router attached to your equipment. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“Latency, the delay caused by signals travelling between ground-station and the satellite, was much worse than expected. Browsing was very slow. Even a pitiful BT broadband connection could load the BBC website in 4 seconds, this satellite connection took 23 seconds on average. If you could get a connection, BBC iplayer would work at lowest quality, but ITV player etc rarely worked at all. Downloads and streaming were generally very fast, as latency has less effect. If, like us, you lived out of reach of reasonable speed broadband, then you may be willing to pay the extra for these satellite connections. The service seeming slow is not the fault of the satellite provider, it is huge distances the signals have to travel. On very positive point in favour of this satellite company, is the regular update as to how much of your package limit has been consumed.”

Helpful Report

Posted 9 years ago

Hi Christopher Thanks for taking the time to respond to our survey. Our Technical Team will be happy to take a look at your system to ensure that it is operating at optimum levels. They can be contacted on 01869 356166. Kind regards The Europasat Team

Posted 9 years ago

“Not happy with customer service. We contacted them when we accidentally paid double for 10 months, somehow they were not able to track the double payments and we got no compensation or even sympathy or apologies. A lack of payment would ofcourse have been discovered immediately.”

Helpful Report

Posted 9 years ago

Hi Amit Thanks for taking the time to respond to the survey. As advised at the time, we cannot find a bank transfer payment from you. If you believe that this is the case, as asked, please provide a copy of your bank statement showing the bank transfer and a copy of your card statement to corroborate this. Kind regards The Europasat Team

Posted 9 years ago

“Over the last month or so, the performance (speed) has dropped off in in the evenings to the extent that it become unusable for many tasks. Otherwise, it's okay, but not as fast as it was when we first got the service.”

Helpful Report

Posted 9 years ago

Hi Bruce Thanks for taking the time to respond to our survey. We will arrange for a member of the Technical Team to contact you to ensure that your system is running at optimum levels. Kind regards The Europasat Team

Posted 9 years ago

“We receive our internet via a satelite dish and sometimes like to watch a movie on-line, however we have experienced a lot of slow down, especially this past month, and do not have enough speed to watch anything. I contacted the company and they said that, as I was trying to watch at peak times, this is normal and I have used more than 50% of my allowance so they 'throttle' my service and purposely slow it down !! I pay for 100% but they give me 50% and drip feed me the rest of my allowance! I am now looking for another provider as this is just not right.”

Helpful Report

Posted 9 years ago

Hi Annie Thank you for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 9 years ago

“Had a few issues with changing tariffs, took a few months. To sort out. We have had the service suspended due to administrative problems which left us with no way of contacting emergancy services if needed. The company are aware that broadband is our main means of communication due to the location . Overall dissapointed.”

Helpful Report

Posted 9 years ago

Hi Justin Thanks for taking the time to respond to our survey. We believe that the suspension of the service was down to the non-payment of the Welsh Assembly funding. We will endeavour to help with any type of discrepancy but, ultimately, this would be your responsibility to resolve. Kind regards The Europasat Team

Posted 9 years ago

“Advertised as (up to) 20Meg but when I do a speed test it's more like 5 Meg. Very disappointed with it. Often not that much better than our old BT landline.”

Helpful Report

Posted 9 years ago

Hi Ian Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. Kind regards The Europasat Team

Posted 9 years ago

“We joined Europasat as we needed a more reliable and fast service -- that is not what we have got! Why does the service fail when the weather is poor? Why is it so slow to download incoming email? Why can't we pay for the service by Direct Debit? An email notifying us of current usage is a good idea, but when we have over-run our allowance you don't tell us BEFORE throttling us back? It is far from a customer friendly service -- you are on your own and that isn't helpful. Beware Voove Ltd -- they are NOT MacIntosh experts.”

Helpful Report

Posted 9 years ago

Hi George Thanks for taking the time to respond to our survey. The system will be affected by heavy rain or snow as it means that the signal is blocked by the density of the weather. We will be introducing Direct Debit in the very near future. You should be receiving usage emails, please check your spam/junk box for these. Alternatively, your data usage is available to view in your Client Portal area under My Details. Voove are a wonderful company and are one of our resellers. Kind regards The Europasat Team

Posted 9 years ago

Bigblu is rated 3.5 based on 1,222 reviews