Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with the slow download speeds. Only 10% of their advertised speed during daytime (0900 to 2400)”

Helpful Report

Posted 9 years ago

Hi Steve Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 9 years ago

“Total rubbish for the amount that is charged, roll on 4g 5g so I can take down the dish and bin it”

Helpful Report

Posted 9 years ago

HI James Thanks for taking the time to respond to our survey. We can see that you have been receiving speeds of 7Mb when we checked your system today. Can we ask that you contact the Technical Team if you are experiencing slow speeds and they will be happy to investigate this for you. However, the speeds you receive is affected by the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 9 years ago

“Although we were promised fast speeds, they are in practice nothing like what they should be. When I complained to Europasat they did nothing about it apart from blame the router which they in fact had supplied. Not happy and we are considering no longer using it as we feel that it does not offer value for money.”

Helpful Report

Posted 9 years ago

Hi Elspeth Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 9 years ago

“I pay by Direct Debit my monthly charge so strongly object to receiving notices that I have not paid my monthly account.”

Helpful Report

Posted 9 years ago

HI Marjorie. Thanks for taking the time to respond to our survey. We do not, as yet, offer a Direct Debit service. If paying by bank transfer, we would strongly recommend that you make the payment at least two working days before the invoice due date ensuring that the payment is matched to your account on the invoice due date.

Posted 9 years ago

“The idea of having 20meg broadband sounded very appealing, and in the main it is a fairly reliable service. However, the general speed is very poor, I get a much quicker broadband with my BT line which only gives me about 5meg. I do not know why this is but even poor quality youtube videos buffer and it seems to take an age to go to another page. Overall I would say that it is an expensive monthly cost for what you actually get.”

Helpful Report

Posted 9 years ago

Hi Paul Thanks for taking the time to respond to our survey. Generally, we would not recommend satellite broadband to a customer receiving a 5Mb connection via a landline as the latency will make browsing, especially, seem slower than that type of landline speed. Kind regards The Europasat Team

Posted 9 years ago

“In response to leaving feedback I was emailed to suggest I contact the Technical Team. Part of my feedback concerned the fact that I had done this (numerous times), and promised call-backs and solutions never materialised. I don't want to have to constantly be trying to chase for solutions and a better service, if you promise to call me back you should do so! You promised a business class service with good connection speeds and we don't get this. We get numerous "page failed to load" errors when trying to connect to web sites. Internet banking and other sites that require a secure connections often drop out and get page load errors - really frustrating when you are trying to initiate transactions. Ironically, even connecting to our Eurpoasat account page generally causes page load problems. Simply not good enough guys. You want to speak to me? Then do me the courtesy of calling me back when you say you are going to! --- Previous review... Very dissapointing satellite broadband and response to problems and complaints. We paid up front for the equipment (about £300) and pay £60 per month for a satellite service that works badly and has numerous problems. When we call to report problems we are promised call backs but they never happen and no solutions are ever provided. The system is slow, drops out, won't load various web sites or pages (something to do with the way the satellite system breaks up and reformats data), and is not the business class service that was promised. Really fed up with the lack of interest Europasat show to us as customers and how poorly the broadband performs.”

Helpful Report

Posted 9 years ago

Hi Philippa Thank you for taking the time to respond to our survey. Can I ask that you contact our Technical Team on 01869 356166 to discuss any issues that you may be seeing with your broadband connection. They will endeavour to be as helpful as possible for you. Kind regards The Europasat Team

Posted 9 years ago

“While the service has improved a bit recently connection and download speeds are often slow and at times I cannot get connected at all. It seems as if the system is overloaded at peak times when I understood the amount of use would be adjusted to give all users a reasonable service at all times.”

Helpful Report

Posted 9 years ago

Hi Simon Thanks for taking the time to respond to our survey. Can we suggest that you contact our Technical Team to discuss any particular concerns you have regarding the system and they can investigate. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“we have been having problems with our system for quite a while now due to it freezing,slow speed,& not loading at all which we have to turn all of the system off then reset it ,,, we are told we would have to pay a surcharge for you to come out even when its not working as it should”

Helpful Report

Posted 9 years ago

Hi Paul Thank you for taking time to respond to our survey. If your dish needed to be realigned due to movement in the dish, this will affect your speeds and the realigning of the dish is your responsibility. If you are still experiencing slow speeds after the correction of alignment, can we ask that you contact our Technical Team who will be happy to assist. Their contact details are 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“Generally great when not being throttled. Internet access was virtually non existent for the last 6/7 hours every day. Not good enough for long term use.”

Helpful Report

Posted 9 years ago

Hi Hugo. Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 9 years ago

“Massive speed fluctuations, sometimes no connection, poor customer support after extensive speed tests with a reply of 'thats the way satellite broadband works", no follow-up to see how we are getting on. Speed fluctuations of 10% - 100% speeds, not acceptable in my opinion”

Helpful Report

Posted 9 years ago

Hi Stuart Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you.

Posted 9 years ago

“We had a lot of problems receiving a satisfactory signal. Eventually we purchased our own router from the UK and with the help of my son-in-law, a computer professional, we started receiving a good signal. We were sold and paid extra for an unrestricted service but in fact it is limited and restricted. We only have so many download hours per month and when that is used up it is not possible to download between 17h00 and 23h00. Although we were told that we could always browse the internet at this peak time, we find that this is often not possible when our quota is used up. I would only recommend this service if you are in a remote area and no satisfactory alternative is available.”

Helpful Report

Posted 9 years ago

Hi Clive. Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 9 years ago

“Most of the day speed is slow,”

Helpful Report

Posted 9 years ago

Hi Ian Thanks for taking the time to respond to our survey. We cannot see a recent speed test performed on your system which has been with a computer connected to the Tooway Modem. Please can you perform our test at http://speedprobe.skylogicnet.com on a computer with a direct connection to the modem. We will be able to analyse your situation further when these tests have been performed. Kind regards The Europasat Team

Posted 9 years ago

“The quality of the internet connection is not always good. The pricing of the service is ridiculous. I run a creative business and to try and survive on 35gb a month with video and design file downloads is not possible. And you do not offer any more than that for download. Only 65mb for browsing - so that is a con. I wish I had signed up with a different supplier. I warn people not to use you now. I will change suppliers as soon as I can in a year. I suggest you rethink your packages seriously.”

Helpful Report

Posted 9 years ago

Hi Nina. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. We would suggest that you contact our Technical Team if you have any concerns about the speeds you are receiving. They will happily investigate that you have optimum operating levels on your system. Kind Regards The Europasat Team

Posted 9 years ago

“I have been having problems lately with my europasat broadband. At 11:00pm I suppose to have unlimited usage but sometimes it is very slow past this time. Before at 11pm it use to be very fast. The only time my broadband seams to get fast is at 1am recently this started to happen. And during the day it can be slow to”

Helpful Report

Posted 9 years ago

HI Fionn Thanks for taking the time to respond to our survey. Can we suggest that you call our Technical Team and they can take a look at your system to ensure that it's running optimum levels. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“The supplier/installer responded quickly to my requirements and made a tidy jpob of the installation. I am however disappointed with the performance of the satellite. I work from home using a laptop on commercial programmes and while I find the connection is more robust than domestic BT Broadband, the linespeed is abysmally slow. I had looked forward to both a good connection and a much improved speed. I remain unable to use many of my employers programmes effectively and for this reason cannot recommend others in this rural area to install Europassat ."DISAPPOINTED"”

Helpful Report

Posted 9 years ago

Hi Gilbert. Thank you for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind Regards Europasat Team

Posted 9 years ago

“I have to say that I am disappointed with the internet service in the evenings. It is not possible to watch TV without it buffering. I have been told to run some tests at this time, as they think my service is OK. They did say the service can deteriorate at peak times, but I am paying a lot of money for unlimited access and I feel I am getting poor value. We live in the middle of nowhere, so options are limited, but I'm not happy.”

Helpful Report

Posted 9 years ago

Hi Judy Thank you for taking time to respond to our survey. The speeds you are receiving is due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 9 years ago

“We wanted speed and reliability. Taking Ping time into account it never seems fast. When I try speed-tests from independents the speed is always hugely slower than the company speed-test. The fact that speed is determined by the number of users, the more money you make, the slower it gets, so that is annoying. The slow supply is however fairly reliable, with rare outage. The cost is extortionate, with extra GB costing far too much. If I had an alternative I would use it. I am not a happy customer.”

Helpful Report

Posted 9 years ago

Hi Georgina Thank you for taking the time to respond to our survey. Satellite ping times are mentioned in our FAQs. Unfortunately, due to the speed of light and the huge distances that the signal travels up to the satellite and back again, our Ping averages between 750 and 1000ms. Kind regards The Europasat Team

Posted 9 years ago

“The response to my purchase was prompt, but I was overcharged. When I pointed out the error, they quickly rectified it. Therefore, all ended satisfactorily.”

Helpful Report

Posted 9 years ago

Hi Walter Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind regards The Europasat Team

Posted 9 years ago

“The setup was slow and took time to receive the signal. The unit performed slowly and reception was at times intermittent. I had been assured it was fast and consistent.”

Helpful Report

Posted 9 years ago

Hi Philip Thanks for taking the time to respond to our survey. Please feel free to contact either John Sidwell or our Technical Team on 01869 356166, option 2. Either would be happy to check that your system is working at optimum levels. Kind regards The Europasat Team

Posted 9 years ago

“I originally opted for 20GB as I was told that it was enough for my needs. At the time of installation you had an offer of unlimited usage, however, when I discovered 20Gb was no way near what I needed, I then asked to be upgraded to unlimited. I was told at that time that unlimited was now unavailable and I could opt for 50 GB. This installation is in my property in Spain which I use for 5/6 months of the year. You can imagine my surprise that two days after my return on the 27th November, I received an email on the 29th from you stating that I had used 36% of my allowance up to 5th December! Thankfully I now have a good internet service through Movistar so as soon as my contract is up, I'll be disconnecting fro your service. Best regards. Tony Murphy”

Helpful Report

Posted 9 years ago

Hi Tony Thanks for taking the time to respond to our survey. All tariffs are advertised on our website. We are unable to offer you the unlimited tariff. Perhaps you would be interested in the Tooway Extra tariff. Kind regards The Europasat Team

Posted 9 years ago

Bigblu is rated 3.5 based on 1,222 reviews