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Everest Home Improvements Reviews

1.2 Rating 97 Reviews

5 %

of reviewers recommend Everest Home Improvements

Company Reviews

1.2

Based on 97 reviews


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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Messed me around for 3 months, damaged my property, lied about what work they could and could not do, cancelled the job and are yet to refund my deposit and pay the damage. Salespeople moaning about ineptitude of their Surveyor and Admin colleagues. No comms between departments. Blaming failings on each other. Surveyor spent 20 minutes at the property, then rushed off, dissappeared for a few weeks and after chasing came back claiming back of the property could not be done due to a variety or murky reasons all denied by the Everest Salespeople. Declined to do an unrelated work at the front of the property multiple times. Confirmed would do it after all multiple times. Declined again. Tried arranging another surveyor. Too difficult since arranging parking for them is a pain. And someone is moving branches. And someone had a back surgery (not even joking). Topped by yet another call from a new salesperson claiming they could do the job AFTER the job had been declined by the central team. Sharlatans.”

Posted 3 years ago

“My name is jean drake How have EVEREST been allowed to carry on trading is beyond belief I to went to EVEREST believing they were the best How wrong was I Patio doors purchased from them 2019 were not fit for purpose I was told to contact Installsure who would deal with my problem this to date appears to be a total lie So many E MAILS and calls have been ignored over a six month period I have contacted my local MP Mark Francois on this but it would appear they are ignoring him as well I asked Mark Francois to fetch this up in government because like so many people who have raised this we are the victims of a total fraud it should not be tolerated Reading the reviews on this feed proves my point. Disgraceful”

Posted 3 years ago

“my 91year mum petered her to death for a deposit work still has not been done waiting since February 2020 still waiting.these people don't give a stuff how would you lot like it if it was your.mum.you lot are the worst of the worst.keep well AWAY.”

Posted 3 years ago

“CategoriesBlog My ReviewsMy Settings HelpLOG OUT Vernon McNultyGB For companies Your review counts! You reviewed Everest reviews – windows, doors & more | Everest.co.uk Add photo Vernon McNulty 1 review Updated just now Absolutely shocking workmanship. Absolutely shocking workmanship. Gaps you could drive a bus through. Draughts like a gale. I have all the videos and pictures to prove it easATgunbaseDOTcom . I went through warranty process and 4 visits later a slight improvement. Tried to use warranty again and they say they went out business as everest windows. So my lifetime warranty is useless. A couple of months later they open up as everest 2020. Look at companies house and you will see they have been doing this for years. Screwing over the customer when times get tough. Today I fixed the balcony door took off the trims and I could see daylight over the frame. They chop up your bricks to make it fit then fill with foam then put trims over. Stopping no sound from the environment or heat escaping. Why because that takes 5mins where as they should plaster back. Absolutely shocking will never use Everest again EVER and hope to spread the gospel of Everest quality (NOT) far and wide. Shockingly bad installation. 11windows 1 door. I installer 1 sweeper up. 3 days. Recipe for a terrible installation and it was! Your the best as ripping people off. PEOPLE WAKE UP Everest are terrible theres way better out there. Standard answer below (note the warranty process they are palming you off to will cost you £100 per claim and is ardus and the company will deny your claim)”

Posted 3 years ago

“AVOID THIS COMPANY LIKE THE PLAGUE. We paid our deposit of £1,000 before Covid and the company went into administration. We were told our product could no longer be supplied however we could cancel the order and our deposit would be refunded. This we did. We have now been told our deposit will not be refunded. We were forced to pay by cheque as their credit card machine was not working at the time of placing the order so have no cover. We cannot believe that Everest has been bought out by Everest and they are allowed to get away with this. We have contacted the CEO and he is not interested. We have been told to contact the administrators and make a claim and have just found out that we will probably get about £10 back! Yes you read that correctly, our deposit was £1000 and we might get £10. Everest has been taken over by Everest which seems so wrong and by doing this all their debts have been wiped clean. If you decide to place your business with them bear in mind it could happen again and you’ll be the ones losing out. The company is an absolute disgrace.”

Posted 3 years ago

“KEEP WELL AWAY, THEY WILL MAKE YOU VERY UNWELL. My mum was pressured into paying a deposit and has been waiting for a roof repair since February, has dangerous unsafe scaffolding up, which a storm will blow the planks off, and repeated cancellations, sending teams to other jobs instead. You have taken advantage of an 91 yearold lady, who now is too ill to fight.”

Posted 3 years ago

“I had to award 1 star to start this review, but would rather give zero stars. We bought a property which had been "upgraded" with Everest windows and doors 1 year previously. We quickly found the property to suffer from draughts and water ingress around the windows. Due to the exposed situation, these issues had to be addressed so we decided to apply external insulation and larch cladding to the property. Out of 4 tradesmen who came to quote for the work, all 4, unsolicited, pointed out first thing that the external Everest windowsills did not actually overhang the walls, in fact were not even flush with the wall, so basically channelled rainwater into the wall under the window or door. During the works, a catalogue of shoddy workmanship was revealed: The external sills not overhanging the external walls. Chipboard used to pack out the window frame to the opening instead of timber. Damp causes chipboard to swell and deteriorate. Huge gaps only partially filled with expanding foam or silicon sealant. The main door, a double-door assembly, not supported underneath, the door simply hanging on screws through the frame sides with a 4" gap underneath. This set-up meant the weather barrier under the door was actually the internal skirting! I contacted the local Everest office to request an engineer to come and assess the installation. Appointments were cancelled without us being informed, meaning we waited an entire day for someone who was never going arrive. Everest stated they had called and informed me of the cancellation the day before the appointment: If that was the case, why would I have waited all day? I had not received any calls from Everest that day. When I eventually spoke to the local manager, he told me he had decided not to transfer the Everest "lifetime warranty" from the lady who actually purchased the windows and doors 1 year previously, to me. I was not aware Everest could make such a choice. To my mind, Everest performed an incredibly shoddy installation and, when caught out so soon afterwards, tried desperately to avoid their responsibilities. The photos uploaded below will prove just how shoddy the installation actually was. It is little wonder Everest felt the need to be born again with the reputation of being such absolute garbage hanging over them.”

Posted 3 years ago

“Everest the worst window company ever! 3days to install 12 windows and a door. One fitter one sweeper uper. Result shocking. Gaps you can get you fingers in. Twisted frames. The put cheap trim over the gaps. Windows sing when windy. Then the life warranty in the bin because the wind up old company and then op under a new one sneaky little.... NEVER EVER USE EVEREST YOU WILL REGRET IT. now I'm fixing the windows myself what choice do I have.”

Posted 3 years ago

“Unfortunately can only agree with all these comments. The company has used Covid to undertake a fully planned pre-packed administration and walk away from their obligations. It is a disgrace that they are allowed to get away with it and cause such distress and inconvenience to the contractors and customers they have let down. They present themselves as an established company with a long standing pedigree but in fact have voided all their obligations under the so called "lifetime" guarantee and fail to tell you they were only established in June 2020 with a zero credit worthiness and do not even show as trading on Companies House. From the initial sales visit from Freddie Clark to the divisional manager Richard Coles they ignore all attempts to contact them and have no interest in putting things right. PLEASE AVOID AT ALL COSTS These comments on this site are not made up but represent the frustrations of many many genuine customers who have been left out of pocket.”

Posted 3 years ago

“Never been harassed in my own house until I had an Everest sales person coming to get an advise on my windows! I can go and go and go about what was wrong, as myself in sales, but I would just say two words- INCREDIBLY unprofessional! Only by this reason I would never ever use this company!!! Called them as thought they are top 'window' company, but it feels like they are top from the bottom!”

Posted 3 years ago

“Avoid, Avoid,Avoid. Taken over by 'Better Capital' a private equity company in 2012 because they were a distressed company. They have never made a profit since 2012. Went bust in June 2020 and 'Better Capital' wound up! Have re-invented themselves as "Everest2020" with the same lousy product, incompetent management and non existent customer service. Thousands of customers and suppliers have been left in the lurch with non existent guarantees and non payments. The company was purchased in a 'pre-packed' administration by Jon Moulton, former CEO of 'Better Capital' for £12.5m in June 2020 with the intention of selling them on within 2 years. Of great significance, the credit card companies have abandoned them so you cannot pay by credit card and therefore have no protection! This is a rogue company that should have gone under years ago and will at sometime in the not too near future. Their product is overpriced, inferior quality, badly fitted and there is no back up and support when things go wrong. Look at all the other negative posts on this site. I can only repeat: Avoid,Avoid,Avoid!”

Posted 3 years ago

“Do not use. Salesmen will do anything possible to get onto your sofa, if you agree to a sale they will continue to ‘pop round’ whenever it suits them without calling ahead. Pretty looking products at a very high premium but originally with a very long term guarantee - which was a necessity as we had to call 5 times in the first year to fix a blown window and multiple broken locks. Now they’ve changed ownership, that guarantee is non-existent and our house insurance is now a waste of money as we still cannot lock our home. Would give 0 stars if possible.”

Posted 3 years ago

“Very disappointed. The sales rep was the only professional person we dealt with. We paid the extra to have “the best” and have been left with a nice looking glass extension that is currently leaking from 4 different points. The re-organisation now means there is no longer any responsibility for them to correct the problem. Very dissatisfied. There are many other companies out there offering similar quality products but with much better customer service.”

Posted 3 years ago

“Avoid Everest, go with a local company. Do not look after customers or honour guarantees.”

Posted 3 years ago

“I empathise with all the other people on here who have had bad experiences with Everest. To cut my long story short...I had an installation done just before Christmas 2019 and had reasons to need to make a formal complaint about the poor workmanship. I was promised that my complaint would be dealt with within 8 weeks. It was not. The customer service I received was appalling...just a load of missed appointments, delays and empty promises. This took us to mid- March 2020...and then we had lockdown. During this time Everest went into administration and, through this process, have conveniently been able to wash their hands of all their previous customers. Our guarantees and life-time warranty are null and void. Most annoying of all, they have restarted trading under a new name, Everest 2020. Clearly, it suits them very nicely to start with a clean sheet...and not have to face their responsibilities towards their customers from before lockdown. AVOID THIS COMPANY.”

Posted 3 years ago

“Having had 8 windows replaced by Everest in February. One of the bedroom windows has ceased to open and is now a fire escape risk. 2 other bedroom windows are becoming stiff to open. Have contacted Everest and been told they will no longer honour the guarantees. Absolutely appalled that this can happen. I would definitely stay away from this company.”

Posted 3 years ago

“I have had the worst phone quote experience with this company. The person who called me was sighing on the phone when I asked him to repeat his question and he just told me 'for a replacement like this, is is going to be around 10 grand'. No information about the guarantees and no effort to engage with the client. For me this was really a deterrent to hire their services, even if they were the cheapest (actually so far they were the most expensive ones).”

Posted 3 years ago

“Lost a significant amount of money as my window deposit was lost as the company went into receivership. There were a number of other warning signs such as a useless planning application and the need for a repeat survey.”

Posted 3 years ago

“NEVER use this company or it's new company everest 2020. 11 years I have been patiently waiting for them to fix my garage door that cost a lot of money and never did work properly. Now, it's gone bust. Then they start again with a new name. Don't fall for this, they are rubbish. Way over priced, never wanting to fix any of their issues. I think its dreadful that they just close and re open by putting 2020 on the end. I hope they fail. I hope you don't get caught up with their rubbish product. They make me feel sick.”

Posted 3 years ago

“Customer ref: 42/EF1891AV Be warned! My family and I have been through over a year of hell after having to seek legal advice against this company after they breached several building regulations on a brick extension. The £1k I spent on an expert witness report was well spent money and if you ever find yourself in the same situation then evidentially you will need something like this. The workmen cut corners everywhere. They put plasterboard underneath a screed floor bridging a gap (this had already started to collapse which we only discovered due to the screed floor being incorrectly laid and coming away in pieces. Our floor would have essentially collapsed!) and put plastic packers and chunks of wood where the ceiling lintel had not been sat correctly on brick work! They tried to cover this up on the outside with plastic trim! These are massive safety issues and we ended up having to employ an independent builder to correct the works after the replacement ‘expert’ Everest sent breached building regulations again. This does not even scratch the surface on all of the faults. On top of all of this, we went through over 7 bifold doors with Everest and they finally admitted a fault at the manufacturers but would not openly admit they had got their measurements wrong. Even after they admitted fault we still had to get their permission to come out of the contract and employ another agency to replace these doors! Everest do not care about you and they certainly do not fit the best as per their slogan! If there is a legal issue then the head of this team Nick Flanagan tries to bully you in backing down and accepting his first offer. Even our solicitor found him ‘hard work’ and agreed regarding his bullying nature around his ‘scare tactics’ in his emails. For example, he makes threats to take you to court then backs down a week later with an offer! Everest have never apologised to us despite the CEO telling us that as a company they had failed us. Well once it went to the legal team then anything the CEO promised us just went straight out the window! I spent over a year of stress managing this legal situation which was partly whilst on maternity leave. During all of this we were unable to use any of our downstairs living space for over a whole year because of the delays Everest caused and the rectification works. That is two adults and one baby living in just two bedrooms! Please try and imagine the stress of that situation with no living space. Essentially , they also took away from me my maternity leave which should have been spent concentrating on my baby. I am more than happy to talk to anyone about our experience and I have retained all of the evidence of this throughout our year plus of hell! I would have quite happily seen this company to court but illness in the family meant we had to come to some sort of acceptance. By the way, they refused to honour our guarantee so if anything else goes wrong (we did find fault with the foundation but no surprise there!) then we will have to seek legal advice again! Please, please, please think twice about using this company! Their work is cheap, shoddy, illegal and dangerous! Certainly from our experience anyway. Read through the reviews online and you will actually find similar stories.! I will look to add evidential photos later.”

Posted 3 years ago

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Everest Home Improvements is rated 1.2 based on 97 reviews