“As soon as I placed my order I got an email saying my order with be delayed. I didn't recieve any info for about ten day. I emailed to ask where my order is and it was dispatched straight away. I feel my order was forgetten”
“There was so much plastics in the box....I send pictures of the pile of plastics, it's very disturbing to thing that amount is in every delivery! Plus it's so unnecessary these days...Green Earth Organics for instance is totally plastic free....and there are more out there who really try to lessen the amount of plastics,...isn't the sea and the earth covert in plastics....? They haven't respond to my emails either....so they lost me as customer....sorry...”
“Delivery took 10 days which was very inconvenient. I only got one generic email saying that there was a delay and no timeline on when I can expect my delivery. I rang customer service and nobody rang me back. I won't order again”
“I have been happy with Evergreen's selection and special offers in the past. However in my recent order there was a mistake made when I ordered one pack of Lions Mane mushrooms and one of Chaga mushrooms but I received 2 Lions mane and no Chaga. I was disappointed because I really wanted to try Chaga.”
“Flavoured green tea is nice provided the greater percentage is green tea as with Dragon of Fortune Green tea. It leaves a nice Smell in the cupboard even before preparing. Large tea leaves are good.”
“I really like the quality and authenticity of the products I also like dealing with an Irish company You have a great tange of products I was able to find the products I was looking for easily on the website The information about each product and its uses is particulary helpful I gave 4stars because the delivery is quite slow”
“The level of customer service I experienced with my last order was really disappointing. I placed an online order and experienced a glitch at the site's checkout that resulted in PayPal taking two payments from my account. I contacted PayPal and one of the charges was automatically returned while the other was manually returned due to me contacting PayPal. This resulted in Evergreen issuing me a refund which, I understand. What I don't understand is where Evergreen failed with their customer service following this. At the time of contacting PayPal, I also emailed Evergreen. They responded initially. I placed my order again and emailed Evergreen asking if it could be dispatched urgently but my emails stopped being responded to. This went on for days. My order was also not being dispatched during this time. My order previous to this one was placed on a bank holiday Monday and was dispatched less than 48 hours later. I finally reached out to the Evergreen Facebook page via private message and dealt with a snotty 'matter of fact' (despite the fact that much of what they said was inaccurate) person. Firstly, they said that they couldn't find any emails that were not responded to on their end. I went back and listed the times and dates of the last 3 emails that I didn't receive a response to. They were then able to locate them. Unsure why they couldn't find them initially, as the emails in question were the most recent emails that I sent through? They went on to claim that my emails, that were sent over the course of 6 days, were all missed because a member of staff was sick. I fail to see why any company would appoint 1 member of staff to monitor a general 'info@' email address for an entire business. I stressed that I needed the order urgently and highlighted that I was already inconvenienced due to the glitch I experienced on the Everygreen website. This person pushed the blame onto PayPal. I assured them that the glitch was on their end, not with PayPal, and they responded by digging their heels in, insisting it was PayPal. They didn't place the order, they were unaware of what the glitch exactly entailed and yet, they were arguing with me to shift blame. They also claimed that orders take 3-5 working days to dispatch when they website states 2-5 days so, nothing that this person was saying was reliable. After these messages, my order was finally dispatched the next day. On the 6th working day. I don't understand why my order and communications went under the radar but this paired with the argumentative person that I dealt with on Facebook has left me with a bad impression of Evergreen. I'm afraid to place future orders incase something similar happens.”
“Poor communication and ineffective supply fulfilment times. Website said 2/3 working days to fulfil the order. In reality it took longer and I was disappointed as there was no website order update nor emails about my order to keep me informed. Very disappointed as it was a gift. Won't be using them again for any delivery.”
