Hi,
Thank you so much for your honest feedback and for the kind words about Aaron and our product! We’re glad to hear you’re generally happy with the service. Your support means a lot—thank you for the perfect rating!
“If you're working to a firm deadline, Everything Branded may not be the supplier to rely on.
I placed a branded order and clearly stated the required delivery date — two days before a major event. There was ample time between placing the order and production, and I specifically requested that Australia Post not be used, knowing it would likely result in a late delivery.
I was assured multiple times that a courier would be used, and the order would arrive on time. Despite my follow-ups and their repeated confirmations, the order didn’t arrive before, during, or even after the event. In fact, I'm still waiting.
Ultimately, they did send the order via Australia Post, contrary to what was promised — and unsurprisingly, it missed the deadline. After paying a premium, their response was simply that they "don’t guarantee delivery dates," even though mine was clearly specified from the outset.
Extremely disappointing experience. If timing matters for your event, I'd suggest considering other providers.”
Hi,
Thank you for your feedback, and we’re sorry for the frustration caused by the delivery issues.
The order was originally scheduled for delivery on July 18. The express shipping request was received after production had begun, and it was only then we were informed it date specific. Despite this late notice, express shipping was arranged at no extra cost.
The items were dispatched on July 15 via Direct Freight Express to help ensure timely delivery, but unfortunately, the order did not arrive as expected.
We take your concerns seriously and our management team will continue to liaise with you on this issue.
“I had a terrific experience working with Everything Branded. Melanie's customer service was outstanding, from timely responses to questions and emails through to helping us determine what was possible with our branded order. Couldn't recommend highly enough!”
Hi Ben,
Thank you so much for your fantastic review!
We're thrilled to hear you had a terrific experience with Everything Branded, and we'll be sure to pass your kind words along to Melanie—she'll be delighted to know her support made such a positive impact. It was a pleasure working with you, and we truly appreciate your recommendation. We look forward to helping with your next branded project!
“My dealings with Everything Branded, was outstanding. We had a tight turn around and I was kept informed every step of the way.
Precious was very professional, responsive and very knowledgeable.
The products themselves are great - we can't wait to give them out to our customers.”
Hi Ali,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that your experience with Everything Branded was outstanding. It's great to know that Precious was able to support you through a tight turnaround with professionalism and care. We’ll be sure to pass along your kind words to her. We're also glad you're happy with the final products, and we hope your customers love them just as much. Looking forward to working with you again soon!
“The customer service with this company is always outstanding, they are not pushy at all and are super helpful and quick to respond with quotes, mock-ups and making requested changes.”
HI,
Thank you so much for the wonderful review! All of us at Everything Branded are thrilled to hear that you've had such a positive experience. We always strive to be helpful, responsive, and easy to work with, so it's great to know that came through. :) We truly appreciate your support and look forward to working with you again soon!
“I had a wonderful experience with Aaron at Everything Branded. The customer service was top-notch-friendly, professional. and very helpful throughout the entire process. Everything was handled smoothly and efficiently. I'm really happy with how easy it was to get what I needed. Highly recommend them!”
Hi Carolina,
Thank you so much for the kind words! We're thrilled to hear you had such a positive experience with Aaron and the team at Everything Branded. Providing friendly, professional, and efficient service is what we strive for, and it's wonderful to know we delivered that for you. We truly appreciate your recommendation and look forward to working with you again!
“Liz was an absolute superstar helping us with merch for our students! From start to finish, she made the whole process smooth and stress-free. Highly recommend!”
Hi,
Thank you so much for the amazing review! We are thrilled to hear that Liz provided you with excellent customer service. It was a pleasure helping with your student merch, and we're glad the process felt smooth and stress-free. Your recommendation means a lot—looking forward to working together again!
“Thank you Aaron for your help sourcing syringe highlighters as a promotional giveaway for my organisation. From start to finish, the experience was exceptional. I have come back twice for more!”
Hi,
Thank you so much for your kind words! We're thrilled to hear that Aaron was able to assist you in sourcing the syringe highlighters and that your experience from start to finish was exceptional.
It means a lot to us that you’ve returned not just once, but twice! We truly appreciate your continued support and trust in us. We look forward to helping with your future promotional needs!
Hi Raylene,
Thank you so much for the wonderful review! We're delighted to hear you were happy with the customer service and speedy delivery. Ludwig will be thrilled to know he made a great impression!
We truly appreciate your support and look forward to working with you again soon!
Hi Pam,
Thank you so much for your kind words! We’re thrilled to hear that Melanie was helpful and that your order arrived ahead of schedule. Providing great service is always our goal, and feedback like yours truly means a lot.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to working with you again soon!
“Fantastic Service & Quality Personalised Keychain!
I ordered a personalised company keychain and was extremely happy with both the product and the service. The quality is top-notch, and the customisation was perfect. A big thank you to Precious, who was fantastic to deal with—always responsive, helpful, and made the whole process seamless. Highly recommend!”
Hi Diana,
We love reading reviews like the one you just left us! It lets us know that we are making our customers happy and providing a product and service that is worth commenting on. We are thrilled to hear that Precious provided you with great customer service. Thank you for recommending us in your review and we hope to see you again soon!
Hi Janet,
Thank you for your 5-star review! We are pleased to hear that you have received great customer service from Ludwig, who was helpful throughout your experience with us. Thank you, and we look forward to seeing you again soon!
“I have recently been dealing with Triesha with regards to a couple of different items for a charity golf day and as this was my first time dealing with a company online i couldn't of been happier, everything i required was done in a quick manner and nothing seamed a problem and when it came to pricing Triesha was able to help me to get it on budget i will definitely be using them in the future .”
Hi Geoff,
We love reading reviews like the one you just left us! It lets us know that we are making our customers happy and providing a product and service that is worth commenting on. Thanks for your review and we hope to see you again soon!
Hi Nikki,
For you to say “Will definetely use you again” has made our day! Thank you for your fantastic review. Looking forward to hearing from you again!
“Aaron Damondon aways responded promptly with great product knowledge, excellent customer service throughout my first order and definitely many more to come.”
Hi Kay,
We love reading reviews like the one you just left us! It lets us know that we are making our customers happy and providing a product and service that is worth commenting on. Thanks for your review and we hope to see you again soon!
“Ludwig was awesome, ensuring we were kept in the loop through the whole process and was extremely thorough in all aspects of his service. cheers for a quality product, its exactly how we imagined it.”
Hi Clarkey
Thank you for your 5-star review! We are pleased to hear that you have received great customer service from Ludwig , who was helpful throughout your experience with us. Thank you, and we look forward to seeing you again soon.
Hi Eliza,
We are thrilled to hear that Triesha provided you with great customer service. Thank you for your 5-star review and we hope to see you again soon!
“I am very happy with my experience with Melanie and the Everything Branded team.
My team required 150 Retractable USB Chargers, and with a very tight turn around.
Melanie was amazing from our very first interaction. She was very informative and extremely helpful. Her customer service is wonderful, and no request ever felt too difficult.
I knew where our order was through every step of the process, and the communication was very quick and thorough.
Thank you so much team, we will definitely be back when we need more items.”
Hi Skye,
Thank you for your 5-star review! We are pleased to hear that you have received great customer service from Liz, who was helpful throughout your experience with us. Thank you, and we look forward to seeing you again soon.
“Lizalyn Gagan has been a wonderful help through this entire process. She was professional and efficient with clear communication and helped me with my million questions. Recommend highly!”
Hi Jessica,
We love reading reviews like the one you just left us! It lets us know that we are making our customers happy and providing a product and service that is worth commenting on. Thanks for your review and we hope to see you again soon!
