“I recently bought a coat from EWM while away for a weekend, when I got home I discovered they had left the security tags on, I called the shop, and got no assistance, but to take it to a local shop to get the tag removed. Not so easy as our local shops had been closed. Eventually I managed to get a response from their office, and returned the coat at a cost of £12 postage, and I eventually got a refund for the coat, the attitude and customer service has been the worst I have encountered for a long time, this was their fault, they gave me a credit for their shop for £10, but to spend this on line I have to spend £3.50 in their postage charges, this is not customer service as I know it. I will not be shopping here ever agian. Absolutely appalling”
“I returned a fleece zip top via Hermes as arranged on November 22nd.
I am still awaiting a refund with no way of talking with customer services at The Edinburgh Woollen Mill.
I have emailed them with no reply.
Poor after sales service, a big disappointment and certainly not the origional Edinburgh Woolen Mill customer services that I recall from not so very long ago.”
“I visited EWM in Scottsdale garden centre horningsea yesterday Tuesday 10th, I know some things a a little pricey but quality is good. The staff in there are great, always welcomed by Carol as she's in there a lot on her own but she does a wonderful job and very polite. Keep up the good work and she needs to be noticed for how hard she works. Thanks Paul”
“I visited Edinburgh Woollen Mill in Bents Garden Centre in November with a group from our luncheon club. I just wanted to say the 3 young ladies who helped us find what we were looking for were so helpful so much so I took their names Viv, Amanda and Gemma. I also bought items for myself and was impressed by the display in the changing rooms of items match together as an outfit, and consequently bought my Christmas outfit. Altogether a happy experience and look forward to coming again in the New Year”
“I visited EWM today at the Woodcote garden centre,with my mother who is in a wheelchair,she was trying on some jumper’s and was asking our opinion when a member off staff bought a long mirror over for us so my mother could have a look at herself,and even helping her take them off.
The name on the receipt was Susan,and we would like to thank her for her kindness.”
“I visited EW at Bents Garden Centre along with an 89year old relative who was wanting a pair of slippers. The assistant was called Jo and she gave us excellent service. Unfortunately, as my relative stood up to walk in the slippers she lost her balance and fell into one of the displays and then onto the floor. Jo could not have been kinder to us and sent for the first aider. Pleased to say my relation was ok. Last month we also visited EW and Jo also helped us whilst searching for tops and she was most helpful.”
“I wont say it was a bad experience. The sfaff were friendly and helpful. I have a patterned woollen sweater that is old and needs replacing so I thought EWM Kings Lynn would be the place. I bought a cotton one from M&S but didn't like it. EWM had lots of plain colours but I wanted patterned. I got a nice one made of polyester, on sale at 27. It's OK but I wanted wool. I certainly would not have paid the original price for what is essentially plastic. I would have thought from the name that I could get wool. I now find exactly what I want from "Great and British Knitwear" made in Scotland from actual wool and only 24. If EWM had a decent range of patterned WOOL sweaters I would surely have bought one.”
“The 2 wool sweaters I purchased for my husband have pilled very badly across the front and sleeves after only two wears. Look ok at first but very poor quality and a waste of money. Go to Marks and Spencers instead !”
“I simply wanted to order a gift voucher. For this I was charged £3.50 postage, as click and collect was not convenient. This is not the way to attract customers.”
Hello, As our Gift Cards are physical items and carry value on them. We do ship these by our courier. You can purchase a gift card in any of our stores or have one sent via Click & Collect to a store as well as direct to your home (home delivery will have a charge as you have stated)
“I felt like I was waiting ages for my delivery, however after my order being stuck on processing for 10days I rang customer services.
They apologised and informed me there was a glitch in there system, which they rectified meaning I received my parcel the next day.
Very helpful.
Would use again.”
