Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,830 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

Write Your review

Tell us how Exotic-Pets.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they are all good until you have a problem, spent a lot of money on a snake and set up, it never ate and died, had a ton of excuses and i was blamed for only having temp at 26 celcius, thought about it and at that time it was summer so temp was whey over that naturally, was given one excuse after another, feel robbed and will never make another purchase ever again, oh yes, spoke to many snake keepers and breeders and they said i did nothing wrong and problem lied with a poor snake and should of eaten with no probs more time, thought they might of compensated a little at least as they must of made a whopping profit as private sellers sell for a third of the price, bad business practice,”

Helpful Report

Posted 8 years ago

We’re sorry to hear you’ve had anything but a positive experience when shopping with us. Our mission has always been to provide great quality animals to all our customers. With this case, it was almost 8 weeks after receiving your order, that we learnt of you having feeding issues with the snake that you had received. All our website information, dispatch notifications and invoices encourage all customers to contact us as soon as possible if they’re having difficulties. Sadly, I think you may have taken us questioning any animal husbandry as personal criticism, but for us to help customers we need to rule out what may or may not have gone wrong, so we can all learn from it. Even though, we didn’t offer you a refund in this case, we were, and still are, more than willing to discuss this in further detail. Please call 01246 568390 and ask for Chris.

Posted 8 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,830 reviews