Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,832 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 5 star review on 4th September 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DID NOT DELIVER THE PRODUCT WHEN PROMISED”

Helpful Report

Posted 8 years ago

Thank you for leaving us a review and I am sorry that you feel your recent experience was not a positive one. From speaking to my colleague and looking at our records, I can see that you called us late on the Thursday afternoon to place your order over the phone. The item you wanted to order was not something we kept on site and it was explained at the time that we needed to get this in from one of our suppliers. During this discussion, we explained the time frame for delivery and that we wouldn’t receive the stock from our supplier until the Tuesday and that the order would then be delivered to you on the Wednesday. On the Monday, you called us asking where your order was, so clearly there had been a misunderstanding of when you were going to receive your order. If you feel our first explanation wasn’t clear enough, then we can only apologise. However, we did reiterate the time frame again to you on the Monday and offered to cancel and refund the order immediately if you wished. As you know, I have tried to call you today to discuss this matter in greater depth and support you as a customer, but I do feel that we weren’t given opportunity to explain our position. Despite this, I do hope you will return as a customer in the future and judge us more fairly, as I believe this was a simple misunderstanding. You can contact me anytime by calling 01246 568390 and asking for Chris.

Posted 8 years ago

“they are all good until you have a problem, spent a lot of money on a snake and set up, it never ate and died, had a ton of excuses and i was blamed for only having temp at 26 celcius, thought about it and at that time it was summer so temp was whey over that naturally, was given one excuse after another, feel robbed and will never make another purchase ever again, oh yes, spoke to many snake keepers and breeders and they said i did nothing wrong and problem lied with a poor snake and should of eaten with no probs more time, thought they might of compensated a little at least as they must of made a whopping profit as private sellers sell for a third of the price, bad business practice,”

Helpful Report

Posted 9 years ago

We’re sorry to hear you’ve had anything but a positive experience when shopping with us. Our mission has always been to provide great quality animals to all our customers. With this case, it was almost 8 weeks after receiving your order, that we learnt of you having feeding issues with the snake that you had received. All our website information, dispatch notifications and invoices encourage all customers to contact us as soon as possible if they’re having difficulties. Sadly, I think you may have taken us questioning any animal husbandry as personal criticism, but for us to help customers we need to rule out what may or may not have gone wrong, so we can all learn from it. Even though, we didn’t offer you a refund in this case, we were, and still are, more than willing to discuss this in further detail. Please call 01246 568390 and ask for Chris.

Posted 9 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,832 reviews