Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,830 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,830 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 4 star review on 30th September 2024

Exotic-Pets.co.uk 5 star review on 18th May 2023

Craig Bond

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Tarantula on the Sunday. Called them on the monday morning at 9am to say I would like to cancel the order as well as backing this up with an email. Got a further email on Moday at 5pm to say the order gas been dispatched. Called them again to be told sorry the order has been dispatched just get royal mail to return to sender and a full refund will be issued. This I did but I am still waiting on a refund and have emailed them twice regarding this still without a response. Waited before I wrote this review to see if they could resolve but seems they are not interested.”

Helpful Report

Posted 5 years ago

Hi David, Firstly let me apologise for the mistake of shipping out this order after this had been cancelled via the phone Monday morning. I believe this had already been passed over to be packed and the message of the cancellation hadn't reached the team in time. As discussed on the phone Monday evening, we advised you to refuse the parcel which in turn arrived back with us. I can confirm a full refund has been processed. Looking into the emails, these had come through as 'spam', I have changed this on the system to prevent this from happening again in the future. Again we apologise for this mistake. Kind Regards,

Posted 5 years ago

“I've had two reptiles now from exotic pets and both are doing extremely well. Would definitely recommend using them and I will be in the future also”

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Posted 5 years ago

“Purchased a baby emerald swift. Great service and communication and fast delivery. Our swifty is all settled in nicely. Will definitely use again! Thankyou!”

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Posted 5 years ago

“Fantastic communication, next day delivery, excellent customer service. Highly recommended!”

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Posted 5 years ago

“Great site friendly no 1 in my book definitely order again and again 10/10 💖🕷🕷”

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Posted 5 years ago

“Arrived quickly and in very good health would not hesitate to deal with exotic pets again.”

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Posted 5 years ago

“Great service...can't fault them.”

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Posted 5 years ago

“can not fault the service promt and fast all slings doing really well thank you they packaged with taking great care of the slings for transit healthy happy spiderlings thanks”

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Posted 5 years ago

“Great! Thanks x”

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Posted 5 years ago

“I am very pleased 1st time ordering from here buzzing with my spiderlings my delivery on time packaging was all spot on great place to order from highly recommend to others”

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Posted 5 years ago

“Very pleased indeed. Recently purchased two baby Mexican Red Knee’s. Arrived on time and in excellent condition. Friendly staff and very helpful. Will definitely be back to make further purchases soon. More than happy. Thank You.”

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Posted 5 years ago

“The service was excellent and our rescue Jackdaw found the waxworms to his taste!”

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Posted 5 years ago

“Items always arrive well packaged & in good condition. It would be better if online tracking was included with items or even an email to tell date of delivery, so as to enable customers to know what day/date items will be delivered/”

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Posted 5 years ago

“Excellent service. Will def buy from them again”

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Posted 5 years ago

“Bought tarantula and tarantula kit. This order was delivered in the appropriate time. 20/10.”

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Posted 5 years ago

“Super easy to order and the quality of the items was great.”

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Posted 5 years ago

“Great service and the quality of stuff is exceptional”

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Posted 5 years ago

“Fantastic service,will be using again”

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Posted 5 years ago

“Karen B and the Team at.,Exotic Pets provided great customer care and advise about breed via phone/email about type of Mantis and Care. Well kept and quick delivery of a very healthy and Mantis. Would recommend Exotic Pets. Thanks. jay”

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Posted 5 years ago

“Once I ordered my baby chameleon, I got a phone call an hour later. They checked I had everything set up correctly and even gave me the opportunity to ask questions. He arrived a week later, and has settled in nicely. I am happy they checked up on his viv, simply because I now know they make sure the animals they sell will be looked after.”

Helpful Report

Posted 5 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,830 reviews