“The customer service I received by Florence was first class - top marks from me! She was exceptionally helpful, patience, responsive and attentive throughout all of the booking process. She is extremely professional - exemplary in every way. A great ambassador for Exoticca and also the travel industry. This is the second trip I have booked with Florence and I will definitely be booking the next one with her too. Thank you Florence for all of your help. You are brilliant at your job!”
Hi Melanie,
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know.
Regards,
Exoticca
“I had already looked at the trip online, but Ruth gave me full details and advise during the booking.
No hard sell and as a returning customer nice discount applied”
“Booking very easy and quick using the website. Extra excursions are available for an extra cost. Prepaid tips are required to be paid on the river cruise.”
“I’ve traveled to Uganda and Indonesia with Exottica and have just booked for the Azores with them as I’ve found their services excellent and exceptional value for money They are professional proficient and polite - almost perfect!!”
Hello,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your support means everything to us, and we can’t wait to exceed your expectations every time you choose us!
Regards,
Exoticca
“Easy booking procedure with full disclosure regarding critical terms & conditions along with detailed Itinerary. Plus added bonus of 24 hr price lock to consider decision prior to the financial commitment.
Looking forward to the trip in due course.”
Hi Dave,
Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. Thank you so much.
Regards,
Exoticca
“Meya ( spelling ?) was very patient answering our questions about the holiday we have now booked to Ecuador .She helped by holding our quote while we sorted various things out and was pleasant throughout.”
Hi,
Thank you so much for your review.
We’ll continue to strive to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.
Regards,
Exoticca
“We wanted to book a 16 day trip to celebrate our 40th wedding anniversary. In the end we opted for 21 days as Sunnie was so patient with us. We were not rushed or pressed into any booking, she allowed us time to consider all options before making our final decision. Can't wait until we go”
Hi JJ,
Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Also, let us congratulate you on your wedding anniversary.
Regards,
Exoticca
Hello John,
Thank you for sharing your positive experience with Exoticca! We look forward to welcoming you on your Exoticca adventure.
Regards,
Exoticca
“Extremely helpful customer service agent. The website was thorough and contains lots of useful information. Booking process really smooth and it was lovely to speak to the agent on the phone regarding the trip. Thank you so much. So excited for our trip!”
Hello Kayleigh,
Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service. Your feedback motivates us to continue providing exceptional service to all our customers.
Regards,
Exoticca
“I found the web site very informative and it helped me make my decision in which trip to Peru to choose. The staff when I rang up to ask a few questions were very helpful, I spoke to Maya and rang back a few days later actually book the trip I had discussed with her.”
Hello Mrs Gouldbourne,
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your booking experience with us. Your kind words mean a lot to our team!
Regards,
Exoticca
“Melanie was very helpful with our booking and even reinstated travel credit that had expired just a few days earlier. Simple and smooth booking and payment process.”
“I had a problem making a payment online. My travel agent Henry was very patient in helping me get the payment done. The Customer Service has been outstanding. I was having trouble with the website only to find out most of Exoticca's emails were going to my "Other" inbox, which I rarely check. Exoticca had, in fact, followed up masterfully on everything it should have done. I also want to add that, in looking over the prices, Exoticca offers good value for money travel options. I'm already planning a second trip -- just need a moment to get to it.”
Hello Rosemary,
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We look forward to welcoming you on your adventure!
Regards,
Exoticca
Hello Sally,
Thank you for sharing your positive experience with Exoticca. We look forward to welcoming you on your Exoticca adventure!
Regards,
Exoticca