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Exoticca Reviews

4.5 Rating 719 Reviews
88 %
of reviewers recommend Exoticca

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Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 20th May 2024
Sherri K
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 19th May 2023
Anonymous
Exoticca 1 star review on 28th April 2023
A. N
Exoticca 1 star review on 28th April 2023
A. N
21
Anonymous
Anonymous  // 01/01/2019
I would give this below zero if I could. This is by far the WORST organisation I have ever had the displeasure of dealing with. They steal your money, promise it back, and then a year later, you are still having to ask for it. It is simply unbelievable. DO NOT USE, PLEASE HEED MY WARNING.
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Posted 4 years ago
My holiday was cancelled in July. Ever since I have been repeatedly told I can get a cash refund (3k) - the latest being March 2021, but I would be paid as soon as they could. This then changed to if I hadn't spent my credit note by March, it would be refunded then - this then changed yesterday in the small print of a further marketing email they sent me to Sept 2021!! When I complained again, I was simply told "there will be a very long wait for all cash refunds." without acknowledging that they had suddenly changed the date from March to Sept (this would be a wait of 14 months!) very untrustworthy - and as much as they need my money due to Covid, I need my money back due to Covid!
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Posted 5 years ago
SCAM warming! All the hotels were cheap and nasty, transfers were unsafe and the trip was poorly planned. This was sold as a luxury holiday via Secret Escapes and it was anything but. The hotels in Thailand were £30 a night (we checked) they were smelly, noisy, unsafe, outdated, dilapidated and terrible all-round. What's more is that Exoticca ignored our attempt to contact them about it, when the finally replied they just fobbed us off so I will go through an official complaint route when home. The planning on their side also had holes which made transfers between locations really stressful. They booked transfers with unsafe companies whose drivers were dangerous and left you clinging to the seats praying to avoid a high-speed crash while the drivers casually used their phone, ate, counted paper money, all while driving in the hard-shoulder at speed on congested roads!!! Do not risk your family or loved ones lives with Exoticca!!! The lesson I learned is never to buy a package trip again. Just do it yourself, get better places to stay and be more in control.
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Posted 6 years ago
Exoticca is rated 4.5 based on 719 reviews