“Disappointed with customer services as changed the airport nearer to home to which paid extra money for to then have 3 flights instead of direct called back the next day to change and was told we couldn’t change back or would lose deposit”
Hi Elisabeth,
We’re very sorry to hear about your experience and understand how frustrating this must have been. Your feedback about the airport change and flight arrangements is important, and we apologise for any confusion or inconvenience caused. We’ll review what happened with your booking to see how we can prevent similar issues in the future. Thank you for bringing this to our attention.
Regards,
Exoticca
“I have books a number of holidays and had the pleasure of working with Katrina to book a holiday for us in Jordan and Egypt in 2026
She was very patient with us and has helped us get what we wanted”
Hi Gill,
Thank you so much for your kind words! We’re delighted to hear that Katrina provided such helpful and patient service while arranging your holiday to Jordan and Egypt. It’s wonderful to know she helped you find exactly what you were looking for. We’ll be sure to share your lovely feedback with her and the team.
Regards,
Exoticca
“I enjoyed my travel to China. Hotels are 5 stars. Travel guides are excellent. Only i regret is, I missed to eat the foods I an craving for because of rushing by the group ( its the system) I travel for foods too so I was disappointed when I saw the foods that I want but disappointed to buy them because of rushing. I regret that moment.”
Hi Thelma,
Thank you for sharing your feedback. We’re so glad to hear you enjoyed your trip to China, the hotels, and the excellent guides. We completely understand your disappointment about not having enough time to enjoy the local food — it’s an important part of the travel experience. We’ll share your comment with our team to help improve the pacing of future tours so travelers can fully enjoy those special moments.
Regards,
Exoticca
“RUTH AT EXOTICCA WAS GREAT, SO FRIENDLY & PROFESSIONAL.
IT WAS A PLEASURE TALKING.
THE PRICE FOR CHINA 12 DAY TOUR, WAS UNBEATABLE.
MANY THANKS. RUTH
JOHN”
Hi John!
Thank you for your review! We're thrilled to hear that Ruth provided such friendly and professional service. Enjoy your incredible 12-day adventure in China!
Regards,
Exoticca
“Spoke to Augustine who went through trip to Peru, Argentina and Brazil, making recommendations and advice on the optional trips. He was very knowledgeable and helpful.
Booking is confirmed and hopefully the trip will be as smooth running and success as the booking process.”
Hi Sian,
Thank you for your kind words! We’re delighted to hear that Augustine provided helpful guidance — wishing you a smooth, unforgettable journey through Peru, Argentina, and Brazil!
Regards,
Exoticca
“The holiday to Croatia was our first and we travelled right across the country. It would be one we would consider in the future. The organisation went well and we were well served by the guide who certainly knew her country.”
Hi Adrian,
Thank you for sharing your feedback! We’re delighted to hear that you enjoyed your first holiday to Croatia and that everything was well organized. It’s wonderful to know that your guide made such a positive impression and helped you discover the beauty of her country. We’d be thrilled to help you plan another adventure in the future!
Regards,
Exoticca
“The Customer Service team called me and took care of all aspects of the booking to Norway and the fjords. She was very helpful, knowledgeable and a pleasure to speak to. Thank you for your outstanding service!”
Hi Adam,
Thank you so much for your kind words! We’re thrilled to hear that our Customer Service team provided such helpful and attentive support while organizing your trip to Norway and the fjords. We’ll be sure to share your lovely feedback with the agent who assisted you — it will mean a lot to her. We truly appreciate your trust in Exoticca and hope you have a wonderful time exploring Norway!
Regards,
Exoticca
“In general we were very happy with the trip the hotels were good especially the one in Buzios which was like an oasis in a busy beach resort. All of the flights, transfers and trips worked as expected some drivers did not speak English but the guides did and were all very good.”
Hi Sandra,
Thank you for sharing your feedback! We’re delighted to hear that you were very happy with your trip and that you especially enjoyed your stay in Búzios — it truly is a special place. It’s great to know that the hotels, flights, transfers, and excursions met your expectations and that our guides provided a positive experience. We appreciate your comments about the drivers as well, and we’ll make sure to pass this along to our local partners. We hope to welcome you on another Exoticca adventure soon!
Regards,
Exoticca
“This is the second trip I’ve booked with Exoticca. I think they offer excellent value and the standard of hotels, excursions and the tour guides they operate is, in my experience very good. The communication with Exoticca both at booking and with support while on holiday was also clear and informative. All positive”
Hi Mark,
Thank you so much for sharing your wonderful feedback and for choosing Exoticca again for your travels! We’re thrilled to hear that you enjoyed the quality of our hotels, excursions, and guides, and that our communication met your expectations both before and during your trip. Your continued trust means a lot to us, and we look forward to helping you plan your next adventure soon!
Regards,
Exoticca
Hi,
Thank you so much for your kind words! We’re delighted to hear that your booking experience was smooth and enjoyable.
We hope your upcoming holiday is everything you’re wishing for — and more! If there’s anything you need before you travel, please don’t hesitate to get in touch.
Have a wonderful trip!
Regards,
Exoticca
Hi Steve,
We appreciate your feedback and are delighted to know you enjoyed our booking experience. Your satisfaction is our top priority.
If you need further assistance, please let us know and we'll be happy to help.
Regards,
Exoticca
Hi Brian,
Thank you for your kind words! We’re thrilled to hear that Katarina provided such brilliant, patient, and friendly service.
Regards,
Exoticca
“This was the first time we have travelled with Exoticca and I have got to admit we were a little bit aprehensive about how it would go, particularly as it was very good value for money. However, we shouldn't have been as more or less everything turned out great on our trip that we booked with them to Jordan. Would highly recommend this company. Will be using them again at some stage..”
Hi Tony,
Thank you so much for sharing your experience! We’re thrilled to hear that your first trip with Exoticca exceeded your expectations and that you enjoyed discovering beautiful Jordan. It’s wonderful to know you found the experience such great value and that you’d recommend us to others. We can’t wait to welcome you back for another adventure soon!
Regards,
Exoticca
“Another fantastic trip with Exoticca, this time to Peru. Considering the low price, they have everything covered and the trip is planned perfectly, so you don't have to worry about a thing. The local guides are excellent and the trips each day are to stunning places. Be prepared for a lot of early starts, but worth it.”
Hi Joanne,
Thank you so much for your wonderful review! We’re thrilled to hear you had another fantastic experience with Exoticca, this time in beautiful Peru. It’s great to know you enjoyed the organisation, the stunning excursions, and our excellent local guides. Early starts are definitely worth it for such unforgettable sights! We look forward to helping you plan your next adventure soon.
Regards,
Exoticca
“Vin was very helpful and patiently answered all the questions we threw at him. His attitude helped us reach a positive decision about booking the holiday.”
Hi,
Thank you so much for your kind feedback! We’re delighted to hear that Vin was so helpful and patient in answering your questions. It’s wonderful to know his assistance contributed to your decision to book your holiday with us. We’ll be sure to share your lovely comments with him!
Regards,
Exoticca
“Excellent holiday once again giving us a real flavour of Morocco. The only improvement we would suggest is a second 2 night stay in the middle of the trip. The camel ride through the Sahara to see the sunset was the highlight a magic experience,”
Hi Lesley,
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your holiday in Morocco and especially the magical camel ride through the Sahara. We also appreciate your suggestion about adding a second two-night stay — feedback like yours helps us continue improving our itineraries. We look forward to welcoming you on another Exoticca adventure soon!
Regards,
Exoticca
“Just back from 11 day Jordan experience. I recommend this country & trip to anyone. So well executed. Great value. Beautiful country, some stunning sites.
The best thing I can say is I will be looking to book any future trip with Exoticca as my default goto. The whole thing was perfectly executed. I never do reviews but feel obliged so impressive that this was. Even a simple picture example of stunning desert scenery. I travelled as a 55 yr old Dad with my teenage daughter. Please go see an amazing country.”
Hi Rixoni,
Thank you so much for sharing your wonderful experience! We’re thrilled to hear that you and your daughter enjoyed your journey through Jordan and found it so well organised and memorable. It’s truly rewarding to know we exceeded your expectations and earned your trust for future adventures. We look forward to helping you discover more amazing destinations with Exoticca!
Regards,
Exoticca
Hi,
Thank you so much for your kind words! We’re delighted to hear you found our tours well organised and good value. We truly appreciate your recommendation and hope to welcome you on another journey soon!
Regards,
Exoticca
Hi Chris,
Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed the trip and that everything ran smoothly. It’s great to know our guides and service helped make your experience so memorable. We hope to welcome you on another adventure soon!
Regards,
Exoticca