“Fantastic price. Very efficient taking of details over the phone by VIN ? Everything confirmed, flights booked & ready to go. 4th trip with Exoticca & they've been brilliant every time so far.”
Hi,
Thank you so much for your kind words.
We always want to achieve total satisfaction from our customers and we would love to know what we can do to make your experience 5 stars.
We sent you a DM so that we can contact you and offer you further assistance.
Regards,
Exoticca
“We’ve just booked our 12th trip with Exoticca. Going to Costa Rica, ably assisted once again by Carlos. It is difficult to beat their combination of variety of destinations at good value for money.”
Hi Roland!
Thank you for your kind words and support. We’re grateful to have you as a valued customer.
We can't wait to have a 13th trip with you!
Don’t hesitate to reach out if there’s anything else we can assist you with.
Regards,
Exoticca
“My booking went great because Melanie is a fantastic, knowledgeable, lovely travel agent. She listens all my concerns and has a good answer to every single question. I am really sure my trips in Peru and Indonesia will be a great capital of memories. My first trip with Exoticca has been in Jordan where Jafar exceed my expectations! Thank you again Melanie and Jafar!”
Hi Carmen,
Your feedback made our day! We are ecstatic to hear that you had a great time on your trip to Jordan.
Lovely picture by the way!
We can’t wait to welcome you back for another fantastic experience.
Regards,
Exoticca
Hello David,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“Had a great experience booking our 2025 trip to Vietnam. We had spent some time on the website, but speaking to Ruth made all the difference.
Answered all our questions, found a great flight for us and talked through all the details we were wondering about.”
Hi Philip,
Thank you for the 5-star rating! We are thrilled to know that you enjoyed our services. We are sure that you'll have an amazing trip in Vietnam!
Regards,
Exoticca
Hi John,
Thank you for sharing your experience with Exoticca and for the positive rating.
If there’s anything specific you’d like to see more of, please don’t hesitate to let us know.
Regards,
Exoticca
“Felt really pressured to buy asap (almost like all the warnings you recieve about scams), was told they are giving me discount, it turns out it was just the standard ones i would have recieved just signing up through the website, and now, trying to contact them about other credit in my wallet and they dont even reply anymore since they already got my money....”
Hi,
We are sorry to hear that you are not happy with the services offered so far.
We would like to offer further assistance. We sent you a DM requesting your booking ID so that we can help you better.
Regards,
Exoticca
“Booking our latest trip to Morocco was very easy with good advice over the phone. This is our fourth trip with Exoticca (Turkey, Vietnam/Cambodia, and South Africa) and we have had nothing but great experiences at a price which is consistently unbeatable. Local tour companies deliver travel, transfers tours and in our experience provide outstanding service and great local knowledge. Airport meet and greet can be confusing at times but we have never been let down. Hotels are always of a good standard but sometimes on the outskirts of towns. Flights are good value and often indirect so choose carefully at the point of booking. We are experienced travellers historically organised travel independently but we could not achieve the price point or the range of places on offer for the price that Exoticca offer. Communication is undertaken primarily through their app, which for us is not a problem.”
Hi Mark,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“Just booked trips to Morocco our third trip with exotica!
Carolina who I spoke to was very helpful and friendly! We were meant to go to Morocco last year but my husband broke his leg so we had to cancel so fingers crossed we get this time!”
Hello Lesley,
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next holiday even better, please let us know.
Regards,
Exoticca
“Always have received excellent service from Exoticca
Cannot so far raised any issues with travel we have booked with them
Staff ever so helpful and friendly and always answered all queries appropriately
Would recommend them for travels any time”
Hi Turabali,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Regards,
Exoticca
“I've been to Egypt, India, Morocco, Jordan, Japan, Malaysia and Albania with Exoticca. I choose them because they offer value for money. I don't expect the best hotels but so far they have been in safe areas, and not far from the city centre, with comfortable beds and quiet rooms - i.e. with the most important aspects covered. Occasional hotels have been seriously enjoyable. The local tour guides vary in quality but so far the worst (Morocco) has been average and the best ones, such as in Albania, were essential to fully understanding the country. My only complaint was that I used their feedback form to make constructive criticism about my Jordan journey and received no response.”
“We are currently in China on our 5th and last holiday with Exoticca.
The company we really appreciated and showed great loyalty to over the past 4+ years appears to have stopped giving a damn about their customers.
Firstly, with less than a week to our leaving the UK our direct return flights from Chengdu to Heathrow were changed to indirect return flights via Beijing with a 3+hr layover there. No compensation or lounges offered for the inconvenience. When asked if they could either compensate us for this inconvenience or arrange lounge access for us,
they would not take any responsibility, telling us to contact AirChina instead. Since our booking was made by Exoticca agency AirChina will not correspond with us and Exoticca do not want to know.
Then today we find out fellow guests on our two weeks trip are ‘piggybacking’ on our excursions for a rate much cheaper than we prepaid Exoticca before travelling. Our local guide offered our fellow travellers to join our excursions for around half of what we prepaid Exoticca for the same trip. The rep told them because she was doing the trip with us having paid more than double (we paid £65 each for a trip that she is offering them to join us for £30 each), then she could offer them to join in at less than half of what we paid as we had paid her full, therefore already covering the cost of supplying a guide and transport! So I contacted Exoticca and explained how unethical this appeared and they don’t want to know. They stated that they “do not manage the prices charged by our partners in destination”……bearing in mind I let Exoticca know the only reason their partner in destination can offer our fellow travellers this price is due to us two loyal Exoticca customers paying the full whack!
When I made the local rep aware of our dissatisfaction she has given us a cash offering but this falls far short of taking us in line to the much cheaper price our fellow travellers are getting THE EXACT SAME EXCURSIONS WITH THE EXACT SAME GUIDE as we have prepaid Exoticca.
We will never travel with this dishonest and unhelpful company again…..they used to be such a wonderful company but now appear to have massively gone in the wrong direction with customer satisfaction being very low on their list of priorities”
Hello,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards regarding your excursions.
When excursions are booked with Exoticca we guarantee availability and waiting until the destination can be a risk, if the excursion is full you will not be able to take part or in some cases, excursions may be more expensive in price.
We appreciate that your experience with the cost being lower offered by the local agent is upsetting, and we have received your direct feedback to our team.
We are able to see that our team has communicated to you the difference in cost as compensation.
We hope we can restore your faith in Exoticca and will continue to help you via the email channel.
Regards,
Exoticca