Express Promo Reviews

Name: Express Promo
Rating: 4.85

4.9 Rating 643 Reviews

97 %

of reviewers recommend Express Promo

4.9

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Express Promo:

Empowering Business Growth through Branded Merchandise.

Express Promo is your one stop shop for custom branded promotional products, Print, Apparel and Awards. Established in 2009, Express Promo is 100% Australian Owned and operated, offering truely unique promotional products at unbeatable prices that are guaranteed to earn a high return on investment for your marketing dollar.

Visit Website

Phone:

1300 277 766

Email:

info@expresspromo.com.au

Location:

1/59 Stenhouse Drive, Cameron Park, NSW
2285

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Express Promo 5 star review on 16th July 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently purchased pens for our Health Network. Express Promo were exceptional to deal with, communicated well and provided the artwork initially for us to review before we ordered. We were very happy with our order of pens. Highly recommend Express Promo!”

Helpful Report

Posted 5 months ago

Thanks, Barbara! It’s great to hear the pens were a hit. We know how important it is to get things right, so we’re glad the artwork review made the process easier. Appreciate your kind words and the recommendation!🫡

Posted 5 months ago

“We recently purchased key rings for our motel, and we couldn't be more satisfied with the quality! The key rings are sturdy, well-made, and have a great, polished look that gives a nice, professional touch to the motel. They’re practical yet stylish, and the material feels durable enough to last a long time, even with regular use. Our guests have commented on how easy it is to spot their room key thanks to the clear and vibrant design. It's a small detail, but it really adds to the overall guest experience. The key rings have definitely exceeded our expectations, and they’re a great investment for the business. Highly recommend!”

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Posted 5 months ago

It's fantastic to see the key rings making a real difference at Boonah Motel! That vibrant design making keys easier to spot is exactly what we hoped for. 😊 Your mention of the polished finish and durability is particularly meaningful - we actually selected this specific material grade to handle the constant use in hotel settings. Hearing that they're living up to those standards in real-world use at your motel is fantastic. If you ever need more key rings or want to explore other products for Boonah Motel, just let us know! ✨

Posted 5 months ago

“Amazing quality and speedy delivery! Will use again”

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(Cameron Park, 2285) - Posted 5 months ago

Thanks again for the great feedback Jennifer ! It’s awesome to know you’re happy with the quality and quick delivery. We’ll be here whenever you need more.😊

Posted 5 months ago

“Great quality & Price !”

Helpful Report

(Cameron Park, 2285) - Posted 5 months ago

Thanks, Leilani! Quality at a great price is what we aim for. Appreciate your support! 👍😊

Posted 5 months ago

“Quality items and company was so easy to deal with. Placed our order, received an email with artwork very quickly and then the items arrived within a short time frame of us approving the artwork. We will certainly use this company again”

Helpful Report

(Cameron Park, 2285) - Posted 5 months ago

Thanks for the kind words, Carolyn! A smooth ordering process makes everything easier. Looking forward to working with you again! 🚀😊

Posted 5 months ago

“The website I. Which you order your pens needs updating . Why ? It's not easy to use plus you don't get to see the actual fo t size on the finished product . You are I able to easily enlarge the font size as if I could I would have done so . Extremely disappointed with finished product .”

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(Cameron Park, 2285) - Posted 5 months ago

Hi Mark, Sorry to hear your not happy with you pens. We sent through an approval at 100% scale which you approved so I am unsure about what you mean regarding not being able to see the size on the finished product? I also can't see any correspondence where you have contacted us regarding the issue. Did you get in contact with our team?

Posted 4 months ago

“Affordable prices and top quality products.”

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(Cameron Park, 2285) - Posted 5 months ago

Thanks, Jodee! Keeping prices fair without compromising on quality is what we aim for. Appreciate your support!

Posted 5 months ago

“Great product great service”

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(Cameron Park, 2285) - Posted 6 months ago

Appreciate that, David! Quality products and great service are what we strive for. Thanks for your support!

Posted 5 months ago

Perfect is what we aim for! Thanks for your support, David!

Posted 5 months ago

“Great service and communication. Helped with our design issues quickly, and make our initial idea even better.”

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Posted 6 months ago

Really appreciate your kind words! Helping refine designs and bring ideas to life is what we do best. Thanks for trusting us!

Posted 5 months ago

“Express Promo were recommended by a friend and he was right, a great product, good price and decent delivery time.”

Helpful Report

(Cameron Park, 2285) - Posted 6 months ago

Great to hear we lived up to the recommendation, Glen! Appreciate your support!

Posted 5 months ago

“Everyone was extremely helpful with all my questions. Needed the pens urgently and I was not disappointed. Received order quickly.”

Helpful Report

(Cameron Park, 2285) - Posted 6 months ago

Happy we could help, Barbara! We know how important urgent orders are, so it’s great to hear everything arrived on time. Thanks for trusting us!

Posted 5 months ago

“The boldness was too fine and not able to read easily. The attached bold pen is from a previous supplier the other is from express promo. There was no rectification offered”

Helpful Report

(Cameron Park, 2285) - Posted 6 months ago

Hi Jennifer, as per our discussion previously. The pens have been printed as per your logo supplied and as per your approved artwork. We do not know if previous suppliers have edited your logo without being told so. We do not alter logos unless this has been requested. We work with a lot of clients who have very strict brand guidelines that will not allow logo alternations so we treat all clients the same. Should you have advised before approving your artwork that the logo looked thinner then your previous pen, we could have altered to art for you however we don't know to do this if we are not advised.

Posted 6 months ago

“We recently ordered pens and keyrings with our business name and logo. Received great, efficient service and considering the busy Christmas rush and expected postage delays the order arrived earlier than promised. Would highly recommend using this company, we certainly will.”

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(Cameron Park, 2285) - Posted 6 months ago

It’s great to hear the engraving and service met your expectations perfectly Sue! We’re all about delivering exactly what you need, and we’d be excited to assist you again in the future!

Posted 6 months ago

“Prompt and efficient service.”

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(Cameron Park, 2285) - Posted 6 months ago

We take great pride in managing orders efficiently and providing fast service to our customers. Thank you for recognizing that, Heather! We look forward to working with you again soon.

Posted 6 months ago

“My dealings with Express Promo were fantastic. Very prompt in response, quick in delivery, and great quality. Will definitely work with Express Promo again.”

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(Cameron Park, 2285) - Posted 6 months ago

Thank you for sharing your experience, Bill! We're so glad to hear that our response time, delivery, and product quality met your expectations. We look forward to working with you again soon!✨

Posted 6 months ago

“Great service, so quick with artwork, processing order and delivery. Have purchased from Express Promo before and will again”

Helpful Report

(Cameron Park, 2285) - Posted 6 months ago

Thanks for being a returning customer and for this fantastic feedback! It's great to hear we maintained our high standards with your latest order - from swift artwork turnaround to speedy delivery. Your continued trust in us means a lot, and we look forward to serving you again!🚀

Posted 6 months ago

“great respopnse when l rang and asked a few questions and procesing time and deliver is excellent”

Helpful Report

(Cameron Park, 2285) - Posted 7 months ago

Thank you again, Stephan! Glad our team was able to assist you promptly and that you were impressed with our processing and delivery times. Your feedback motivates us to keep delivering the best service possible. We look forward to serving you again soon! 😊

Posted 6 months ago

“Express Promo truly saved the day! After our original order was unfortunately lost in transit, their team sprang into action and handled the situation with incredible professionalism and urgency. They processed a replacement order faster than we could have hoped for, ensuring everything was delivered in time for our event. Their customer service team was supportive and kept us informed every step of the way, turning what could have been a stressful situation into a seamless resolution. The quality of the products was top-notch, just as we had expected. We couldn’t be happier with the outcome and are grateful for their commitment to going above and beyond to meet our needs. Highly recommend Express Promo for their reliability, speed, and excellent service!”

Helpful Report

(Cameron Park, 2285) - Posted 7 months ago

Thank you so much for sharing your experience, Marco! We're so glad we could step in and make sure everything arrived in time for your event. It means a lot to hear that our team’s effort and communication made the process smooth for you. We’re also thrilled that you’re happy with the quality of the products, it’s always our goal to deliver both great service and great results. We truly appreciate your kind words and recommendation. It was a pleasure working with you! 😊

Posted 6 months ago

“Excellent Service from Sophie. Very quick process from ordering our products to receiving. Highly recommend Express Promo!”

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(Cameron Park, 2285) - Posted 7 months ago

We are beyond thankful for this feedback Abby, thanks for recommending Express Promo. We can't wait to serve you again soon. 😊

Posted 6 months ago

“We were very impressed with the final product, the communication, the process. Exceptional operators. We will definitely continue to use them for us and our clients going forward. Thank you.”

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(Cameron Park, 2285) - Posted 7 months ago

Our team is dedicated to providing exceptional service, and it's wonderful to know we're on the right track. We can't wait to assist you and your clients in the future Michelle! 🙌✨

Posted 6 months ago

Express Promo is rated 4.9 based on 643 reviews