Woolley & Co, Solicitors Ltd Reviews

Name: Woolley & Co, Solicitors Ltd
Address: Silverstone House, Gaydon, Warwick, Warwickshire
Rating: 4.44

4.4 Rating 142 Reviews

85 %

of reviewers recommend Woolley & Co, Solicitors Ltd

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4.4

Based on 142 reviews


Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01789 330310

Email:

info@family-lawfirm.co.uk

Location:

Silverstone House,
Gaydon,
Warwick
Warwickshire
CV35 0EP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give less stars I would ! !!! A simple pre nup , which one of the lawyers Kate Lawler would not finalise so after a back and forth on emails and then to cancel their services as she wouldn’t sign it off , somehow they added an extra £530. To be honest , it’s not the money ( total bill £1030) it’s the principle. They never finished the task or began it, we cancelled and the bill kept going up ! We have no clue what the charges were for , they did their “internal investigations “ and apparently we are so wrong and the charges were in their eyes “correct”. We have escalated this to our local ombudsman as I really don’t want anyone to go through this ! It was horrific . It was a prenup , and to top it off , we got on our wedding day a letter stating we would have a CCJ if we didn’t settle our bill , on our wedding day !!!! We paid half , owed half . We still receiving letters of threat. Latest one is court proceedings. We will settle and hope the ombudsman’s office help here , as we won’t stop looking into this , we don’t want others to go through this. My advice is , either stay clear or really think about using this company , it was a really unfair and unethical, and we felt bullied. We paid for nothing , absolutely nothing. We went else where , paid £540 and it was done in 10 days ! They took 4 weeks to get absolutely no where just a large unnecessary bill even when I wrote to the director , she really didn’t care ! Ticking boxes I guess ! We will see what the problem ombudsman says , for us it’s principle.”

Helpful Report

Posted 7 months ago

Hello there, I am sorry to read your comments. We would like to assure you that we take complaints very seriously at Woolley & Co. I understand that the below complaint has been handled by an independent complaints handler who, following their investigation, has confirmed we have acted ethically and in accordance with correct and standard procedure. In addition, we follow a standard credit control process. If you would like to contact us on 01789 330310 to discuss this further, we would certainly be happy to speak with you.

Posted 6 months ago

“I had a really terrible experience some years ago with a solicitor Shahzia. I didn’t get any insight on the legal process. I felt like I had an inexperienced secretary whose main skill was to overcharge me at every point. As a vulnerable single mother of a new born I needed an experienced lawyer who would give me good insight into the legal process. I didn’t get any of that at all. I was desperate to settle due to the lack of legal support and knowledge available to me and got a poor outcome for myself. After this poor settlement consent order was finalised I hired a paralegal for further work and at £200 I got a ton more value that for the £25000 + that was fleeced for me by this company. I complained too which fell on deaf years. Anyway buyer beware. I’ve hires solicitors since for other work and had experiences that were infinitely better”

Helpful Report

Posted 1 year ago

“I am not a native English speaker and I am not educated about the legal system in this country. Karen Agnew Griffith took advantage of my situation as I was desperate to protect my children from an abuser partner who was already convicted. She charged me thousands of pounds with no outcome. I was even about to lose the house as she did not mention about the land registry which would cost me less than 100 pounds. Her only aim is to make money by not working towards a concrete solution. Avoid her!”

Helpful Report

Posted 1 year ago

We are sorry to read that you were unhappy with the service provided, in what was a very difficult situation. Please contact us on 01789 330310 if you would like to discuss your comments or take the matter further. Regards, Woolley & Co, Solicitors

Posted 1 year ago

“Just left wondering which party benefited most from me choosing to use Woolley and Co..”

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Posted 2 years ago

“Please don't use. As their customer this company failed to help me get my belongings back after they were already agreed by not making sure that this was included in the court order. These so called professionals have left me out of pocket by about £4.000 and I've had to pay for the privilege.”

Helpful Report

Posted 2 years ago

Mr Nevitt, as you know your complaint has been fully investigated. I’m sorry you remain dissatisfied with the outcome. Woolley & Co, Solicitors.

Posted 2 years ago

“Was taken to the cleaners by the family court system , and this firm , outrageously poor representation from Rebecca , awful communication, extravagantly expensive , after all money was squeezed out was told to go social services if I had worries BEWARE you have been warned”

Helpful Report

Posted 2 years ago

We are concerned to read your review. If you would like us to look into the service you received from Woolley & Co please contact us on 01789 330310.

Posted 2 years ago

“All along they were trying to get me to pay more than what I paid for a basic divorce. Finally, I paid some more for advice on how to handle the financial part, but then explained that I couldn't pay for it any longer. When I sent an email about where I was with everything pertaining to the divorce, and as a way to explain why it was on hold because my x was dithering on the financial settlement details...I was charged by Woolley & Co. again just because I spoke about the finances in the email. Added to that, my solicitor was quite rude at times, especially when I confronted her about the extra charges. She and Co. even took the time and effort to go through all the exchanges and "investigate" my claims of overcharging, only to tell me that they were right and I was wrong, and in fact they should have charged me more. Such poor customer service I have never seen from a law firm. My solicitor was also frequently very late in her reply's. Lastly, and this is the cream of the crop, my divorce was final in May 2020 but my solicitor just let me know in February 2021!”

Helpful Report

Posted 3 years ago

Rebecca, as you know your complaint has been through our full, independent complaints procedure. It’s therefore disappointing that you felt the need to write this review as none of your claims have been substantiated. Woolley & Co, Solicitors

Posted 3 years ago

“If you want an overpriced solicitor with very poor skills choose this firm. You hire them and they give you an inexperienced person who finds it difficult to string a sentence together. Very disappointed and would never use them again.”

Helpful Report

Posted 3 years ago

I am disappointed that you were not satisfied with the service you received from Woolley & Co. If you would like to discuss your comments further please do call us on 01789 330310 Andrew Woolley

Posted 3 years ago

“Quyen Trickett cost my ex-wife almost £26000 my cost £5,000 I kept the house thank god she's not a very good solicitor”

Helpful Report

Posted 3 years ago

I am disappointed that you were not satisfied with the service you received from Woolley & Co. Please do call us on 01789 330310 if you would like to discuss your comments further. Andrew Woolley

Posted 3 years ago

“Quyen Trickett like to spend client money for no good reason and seems to ignore Court orders when she feels like it, has cost my ex-wife a fortune in legal fees and takes forever to respond to request from other solicitor and seems to require a banister for everything”

Helpful Report

Posted 3 years ago

I am disappointed that you were not satisfied with the service you received from Woolley & Co. If you would like to discuss your comments further please do call us. Andrew Woolley

Posted 3 years ago

“The whole divorce proceeding was made worse by using Wooley and Co Ltd. Only point of contact is by email which has a sporadic reply time, sometimes a week, not what you expect when you are being charged for a reply. Even worse if your solicitor decides to call you off their own back and you get charged five times as much. I had to suspend divorce proceedings as I had been diagnosed with cancer, Wooley and Co fabricated a bill for over £2k. I’m guessing that they had to milk the cash cow while they could. I am not divorced, have an arduous journey to recover my health, and so far, Wooley and Co have charged over £6000, if I wasn’t paying the bill it would be almost laughable. Use Wooley and Co at your own peril!”

Helpful Report

Posted 4 years ago

This review is very distressing for us and we are sorry to learn of your illness, which we were unaware of. Please contact us so that we can address your concerns. Call us on 01789 330310 or via our website www.family-lawfirm.co.uk. Woolley & Co, Solicitors

Posted 4 years ago

“Awful service, wrong information passed on, I felt Abby had no idea about legal process and often got it wrong. This drew the court situation out months longer than it needed to and caused me considerable stress and expense. Avoid like the plague.”

Helpful Report

Posted 5 years ago

I am disappointed that you were not satisfied with the service you received from Woolley & Co. If you would like to discuss your comments further please do call us. Andrew Woolley

Posted 5 years ago

“The whe divorce lasted nearly 5 yrs. Every step of the process went wrong with continued delays from court and solicitor. I felt pushed into just accepting the any decision with no regard to whether it was fair or not. At times i felt that my solicitor was working for the other side. For me a very very poor experience. Would never recommended Woolley & Co.”

Helpful Report

Posted 6 years ago

Woolley & Co, Solicitors Ltd is rated 4.4 based on 142 reviews