FamilyPoolFun Reviews

Name: FamilyPoolFun
Rating: 2.21

2.2 Rating 150 Reviews

29 %

of reviewers recommend FamilyPoolFun

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Metrics

2.2

Based on 150 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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FamilyPoolFun 5 star review on 28th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am surprised at the negativity here. I ordered a pool several years ago and had great service. Ordered pool cover great service Chemicals great service.”

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Posted 3 years ago

“Delivered quickly and in good condition.”

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Posted 3 years ago

“Simple and easy when I had questions I called and texted, your pool experts had the best knowledge in the industry! Thank you for being good to work with. Your shipping team kept us up-to-date. Would recommend FamilyPoolFun to anyone wishing to get a pool kit.”

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Posted 3 years ago

“The website is nice with detailed descriptions of the pools. The packages you have put together makes it easier to get started. Great Customer Service! They are helpful and knowledgeable. They provided updates that there were delays in the shipment because of the shortages of pools. They assured us we would get the pool and we did. Took longer then we liked; however, the wait was worth it and the family is enjoying the pool.”

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Posted 3 years ago

“I ordered the Coronado 2 sauna and turned out to be great purchase! Jay was very informative and after hearing what I had to say recommended a great purchase. The shipment arrived on time.”

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Posted 3 years ago

“I ordered a pool robot and within a week it was delivered. The price was exactly what others charged, but I received a Sr. Citizen's/Military discount. So, 2% is better in my pocket than someone else's. Communication with the owners was great. I read all of the reviews and up until Covid-19 interrupted normal business operations, FamilyPoolFun had great reviews. I spoke to a local brick and mortar store and they said that ALL pool/spa items were taking 8-12 weeks longer than any other time they could remember, and it was because everyone was at home and ordering pools and spas at a record pace. So the 1 star reviews I saw on this page are mostly during Covid lock outs. People are working from home and customers are expecting the same customer service as when companies were in full production mode. It is unfair to be so harsh on a small company. No, I don't work for this company nor do I have any vested interest in the company, but being a small business owner myself know just how difficult these times have been for everyone. Even my distributors that used to answer an email in less than an hour are taking 2-3 days to get back to me. I did my research prior to making my purchase and it wasn't until I received an email asking for a review, did I see this page and all the bad reviews people posted. It's unfair to kick a man when he's down, but that's what I see in the last years reviews. So this being the end of 2020, maybe this company will survive into 2021. The only reason I wrote this lengthy review is because of all the negative reviews and I had no such experience. So before you make a purchase from any online company, be realistic in your expectations. people are working from home (try to make a pool liner at home [ha ha]). Everything is taking longer than what it used to. Get used to it, it's the "new normal" Businesses will go under because of shut downs/lock outs even after you make a purchase and there will be nothing you can do about it. So, I will reiterate, the communication I received was top notch, friendly, and the product was shipped in less than a week.”

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Posted 3 years ago

“Fast turnaround”

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Posted 3 years ago

“Incredible customer service.”

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Posted 3 years ago

“Despite everyone else giving this company 1 stars I am giving them 5. We ordered our pool on May 16th knowing that we were in the middle of a pandemic and that things would be delayed. We were first told that our pool would be delivered the last week on June first week of July. That worked for us since we had to prep our yard for the install. We then received a second email saying that our delivery would be the first full week of July second week of July. I kept in contact with the company via text message (yes it was a few hours or a day before I received a response). I also sent emails and always received a response back. While others feel like Jay is just giving the run around I did not feel that way at all. He gave me honest answers and told me that my pool was delayed. The only problem I ran into was that my pool was sitting at the shipping warehouse in my town for a few days without my knowledge. But I made a phone call to the shipping company SCIA and they had us scheduled for the next day. My husband and I checked our package and all pieces were there. We also used the extra time to level our ground. In the end and after a lot of youtube videos we decided to have a pool construction build our pool. The pool is absolutely beautiful and worth the wait. My advice about this company is to be patient. While some feel like they are just getting the run around. I feel like this company is working hard to fill orders during such a difficult time in our country. Pools are still being manufactured but slowly since people are working with social distancing etc. No one and I mean no one could have predicted that COVID-19 would have impacted our lives the way it has. It also doesn't help that we are stuck in our homes with nothing to do so many are buying pools that normally would not. This season is a different case than normal. But I appreciate all of the hard work that Jay and his employees are putting in for us so we can still enjoy what is left of summer!”

FamilyPoolFun 5 star review on 20th July 2020

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Posted 3 years ago

“Jay was very helpful in the ordering process. Have never had a safety cover before, but he guided me thru the process. I ended up ordering wrong cover, but they made it right and sent me the right one. I just paid return shipping. Great experience and will send any business I can their way.”

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Posted 4 years ago

“They had awesome customer service. Every time I called they were always helpful and always very nice!”

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Posted 4 years ago

“Great people!!!! They took the time to talk to me and find out exactly what I needed . Fast shipping and quality products 5 stars all the way. thanks jay for taking the extra time to help much appreciated!”

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Posted 4 years ago

“Ordered my 24' round and it was delivered on time-I bought the wedding cake steps to attach to deck-but also wanted the A frame ladder to use til deck was built which came with the premier package but it was left off my order so I called them and they fedexed them and got in 2 days-the customer service was excellent and have recommended them to my friends that want a pool-Great Company and Great Service 😀😀😀😀😀”

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Posted 4 years ago

“Great Pool purchasing experience. Jay is very knowledgeable about above ground pool. I talked to several pool companies but Family Pool Fun was the best.”

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Posted 4 years ago

“Bought an above ground pool 24 foot round -and installed it in 2007 -we were very skeptical but are excited to report we are still using it every summer and we live in Alaska Always had to replace in the last 12 years was the solar cover”

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Posted 5 years ago

“I purchased a sauna from them. I love it and use it almost daily. It did come with a damaged backrest, but they sent a replacement with no problems whatsoever.”

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Posted 5 years ago

“They are honest and reliable.”

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Posted 5 years ago

“did a great job, great price, high quality product!!!!!!!!!!!!!!!!!!!!”

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Posted 5 years ago

“There was some mix ups with the original Amazon order but the seller reached me and rectified everything. Completely satisfied with selker in the end.”

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Posted 5 years ago

“I bought a winter pool safety cover and they were extremely helpful from the point of sale to fast and accurate shipping . The cover itself is very well made was a breeze to install and the finished look is fabulous ! Great product great company I couldn’t be happier and that’s rare these days !!”

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Posted 5 years ago

FamilyPoolFun is rated 2.2 based on 150 reviews