“I bought the beef and chicken broth from farm foods. It conveniently takes a photograph online of the package excluding the fluid ounces. So I thought I will give it a try anyway. The package states that there is 16 fluid ounces. This is completely false. There is 8 ounces in a package when it is printed right on the package that there are 16 ounces. Plus it’s $14 plus shipping for one cup of bone broth! Wrap your brain around that one. Classic bait and switch.Do they think we’re stupid? I’m filing a complaint with the Better Business Bureau.”
“I received an unsolicited advertisement email from FarmFoods for a grass-fed beef sampler pack promotion. The promotion was for 7-10 pounds of selected cuts of beef for $99. I was not able to select the cuts of beef: they were to be selected by FarmFoods, and were described by FarmFoods as:
“In this sampler pack you will find less common beef cuts that you may not have experienced before. The total pack is 7-10 pounds and contains at least 6 different cuts from the ones listed below:
Top Sirloin Steak, Sirloin Bavette Steak/Roast, Sirloin Tip Steak/Roast, Sirloin Tri Tip Steak/Roast, Brisket, Chuck Eye Steak/Roast, Cross Rib Steak/Roast, Flank Steak, Flat Iron Steak, Coulotte steak, Lifter meat, London Broil, Skirt Steak, Eye of Round, Short Ribs, Osso Bucco, New York Steak, Rib Eye Steak, Shoulder Clod, Teres Major, Underblade Steak/Roast, or Wagyu Ground”
I thought, “Great, lots of steak options, including lesser-known, expensive cuts, such as bavette, coulotte, and flat iron; maybe I’ll get lucky and one or two of those will be selected.” Instead, I received a 6+ oz. piece of skirt steak, a 10+ oz. piece of chuck roll, a 7+ oz. piece of top sirloin, a 1-pound cube of wagyu ground, a 10+ oz. piece of eye of round, and a 3.5-pound piece of shoulder clod. All told, this amounted to 6 pounds, 14 ounces of meat, and that is including the six separate pieces of vacuum packaging. None of these pieces are particularly expensive cuts of meat (except the wagyu, if that is what it truly is), and the shoulder clod (over half of the total weight) is one of the cheaper cuts on the animal. Plus, the vacuum packaging for the wagyu ground was open, resulting in the meat to be freezer-burned from the dry ice used during shipping.
I did utilize a 10% coupon for first time orders, so I received 6.875 pounds of rather ordinary cuts of beef for $89, or $12.95 per pound. I have purchased grass fed/grass finished beef online, as well as heritage pork online, so I am at least somewhat familiar with what to expect for cost and quality when ordering from higher end meat sources. Based on what I paid for the items that I received, I don’t feel that I received value for my money. I do not recommend buying from FarmFoods.
The day after I received my order, I received a new email from FarmFoods advertising another sale. I instantly unsubscribed from their mailing list.”
“Ordered for a Christmas gift and was shorted 1 ribeye and almost 2 pounds of beef. The quality of the other 3 were brown in color not red. They do not have a phone number and you can only communicate by chat or email. I explained that we were short and that the quality of the steaks were not satisfactory and they asked that we send pictures. I sent the pictures and didn’t hear back. I had to chat and email numerous times and kept getting the run around. Finally I told them I would contact my bank to reverse the charge if I didn’t hear from someone by the end of the day. All of a sudden I get a email for store credit not a replacement or refund to my credit card. This was a Christmas gift and I don’t want to deal with this company again. Terrible customer service and terrible quality.”
“If you want to pay more than $16/lb for very ordinary ground beef, bacon, and chicken, order from FarmFoods. I really felt ripped off and will never buy from this vendor again. You can do much better almost anywhere. They claim this is high quality stuff but I compared it to $5/lb meat and found the FarmFoods no better and in most cases far inferior.”
“I purchased the More than 10 pounds of grass-fed boneless Ribey and/or New York steak deal. Extremely disappointed when the meat arrived! Only one piece of meat was properly vacuum sealed. All the rest of the packages had air in them and the meat was freezer burned. Four of the packages were actually torn open and the meat was exposed. This makes you wonder what contaminants the meat could have possibly been exposed to. Upon contacting customer service they referred me to an article from USDA stating that as long as the meat was frozen it was safe to eat. They said the plastic packaging tore open during shipment and that it was safe. I'm sorry but plastc does not mysteriously just tear open. Who knows when or how these packages got torn open and what the meat touched in the process. I am not feeding poorly packaged meat that is shipped from who knows where to my family. I offered to have the meat shipped back if the company would provided me a shipping label which they refused. I demanded a full refund and they kept telling me that the case is under review. What is there to review? I sent pictures of the torn packages as they arrived. There is no way to contact this company by phone. Everything is handled via web chat and email. Shameful way to do business and shameful way to stand behind your product. Do not waste your money on this company!!”
“Please do not purchase anything from Farm foods. The quality and cuts of meats are the worst ever. While customer service seems to want to help you will be disappointed in the long run. Save yourself the trouble and purchase your meat from someone else.”
“Not happy at all w/my 1st order. Didn’t receive my entire order. Liver was mushy w/ slightly sour taste threw that in the trash. Now I’m afraid to eat any of the rest of the order. Never again.”
“Do not buy anything from this company. Farmfoods does not sell quality meats if my order was any indication. I ordered 1/16 of a cow and received maybe the 25lbs of meat but all I have tried so far has been very tough, most is high in fat. Even the ground meat is no good. DO NOT BUY FROM THEM. Its the worst.”
“Do not order from this Company they don’t send your full order and when you contact them they want to give you a store credit. Why e we hold you order from a Company again after they Ripped you off !”
“Do not order from this Company ! I ordered a package and did not receive what I ordered and when I contacted the Company to tell them about the missing items they refused to send me the meat I did not receive but offered a store credit . Why would I want to order from them again after they sent me half of my order ?!? Do not trust !”
“Placed my second order of steaks and other meats from Farmfoods. Received it as it was delivered to my door. Opened it up to find the dry ice had evaporated away, the foam cooler that it had been shipped in was cracked completely through on bottom, side and top. Good portion of the steaks and other meats were already thawed. A couple of these packages weren’t sealed or had some how had tears on the outer packaging. Immediately took pictures and sent an email top their support line with description and pictures of what I received. Got 2 run around reply emails asking for pictures, then a second of a list of what was spoiled or opened. I replied with the same pictures an a detail again twice. It was as if they (Brian) were not reading the email I sent them. Finally, no response what so ever after two weeks. Don’t waste your time with this company. There are plenty others out there that provide better quality products and do back up their sales Market House or Buffalo Gal to name a couple.”
“BUYER BEWARE.
This is the second time we ordered with this company. The first went OK. The meat was not very good, except for the flap steak. So, when we ran out, we did a second order of just the flap.
Here is where the real problem started. We got a shipping notification that it would be delivered Wednesday. It showed the package was in our city and would be delivered by 9p. When the delivery didn't come, I got an update from UPS that it was being delivered on Friday. I emailed the company to say there is no way the meat can stay fresh for that long.
They said it was out of their hands and to contact them once it arrived. Well, on Friday it arrived. Warm and spoiled. We opened the package to take pictures of the mold and then UPS took it back with them.
I have since emailed the company 3 times with the pictures asking for a refund and no response. Next, we will have to dispute the charge. They claim to be so busy, but if you can't handle customer issues, then maybe you need to hire more people or take less orders. BUYER BEWARE”
“I purchased short rib, couldn't wait to get it. They didnt send me a tracking number so I had no idea it had been shipped. We have a long drive and the UPS driver left it at the gate. Since I had no idea it was coming it sat there for 2 days in 90+ degree heat and spoiled. When I contacted them they told me if I pay half the original cost again they would ship me more.”
“Garbage. Supposed to receive order of 50lbs - was less than 40lbs and packaging damaged and leaking. Customer service refused to remedy the issue. Do not buy from these people.”
“Very poor customer service and bad response. They only ship on Monday and Tuesdays, we were told shipment would be to us within 2 weeks. Had we not canceled the order would have been over 4 weeks. They print out a UPS ticket, then never ship, the ticket showed less than half the weight we should have been getting, nobody told us why only half was going to ship. Our credit card was billed the day of order for the entire amount. Would not recommend unless you want to ty up your money for months.”
“Still have not gotten delivery. No reply to emails. No answer at the phone number on the credit card charged. On other sites I see they have held up deliveries for more than 15 days. So, I read the wrong reviews”
“They took our money but did not contact us. There excuse was suspected fraud, but they charged our credit card. Then they promised to ship to arrive yesterday. They will not supply a tracing number and they want us to download an app which is prohibited by the company for security reasons. Again no call, no text and they still have no delivered and it is 17 days since they charged us.”
“leaflet delivered during pandemic COVID 19 (so the guy touching every single letter box helping to spread the virus very inteligent), they should be fine fine by the police!”
“Usually I would rate Farmfoods highly BUT I bought their MATURE cheddar at £4.99 and it is awful. Rubbery and tasteless. What a waste of a fiver. Will never buy their cheese again :-(”
