Farmison & Co Reviews

Name: Farmison & Co
Address: Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Harlaw Road Inverurie Aberdeenshire, , Aberdeen, Aberdeenshire
Rating: 4.80

4.8 Rating 30,350 Reviews

95 %

of reviewers recommend Farmison & Co

4.8

Based on 30,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone

Verified review from genuine Farmison & Co customer.

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Phone:

01765 824 050

Email:

care@farmison.com

Location:

Harlaw Road Inverurie Aberdeenshire, , Aberdeen,
Harlaw Road Inverurie Aberdeenshire, , Aberdeen
Aberdeenshire
AB51 4FR

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Farmison & Co 5 star review on 14th May 2024

1579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Nidderdale sausage ,sent chicken sausage .Lorne sausage not to my liking at all .”

Helpful Report

Posted 4 years ago

“We got the ribs whilst on offer & we were really looking forward to them but sadly not much meat on them .”

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Posted 4 years ago

“the meat is to dear £5 for 4 sausages i can go to the local butchers and put £3 to the £5 and get a full lorne as for the steaks for that price i could get a full ribeye for £30 and cut it down myself”

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Posted 4 years ago

“I ordered sausages - delicious but so disappointed they only had a 2 day life on them. Complained but no response yet.”

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Posted 4 years ago

Good Afternoon, we are so sorry to hear that you were disappointed in your order from Farmison & Co. I can see that a member of our Customer Care Team has been in touch and resolved this for you. Kind regards Victoria, Customer Care.

Posted 4 years ago

“Bitterly disappointed with the beef joints. Very gristly and fatty. Not what we expected.”

Helpful Report

Posted 4 years ago

Good Afternoon, Our sincere apologies that you were not happy with the Beef Joints in your order. We would love to be able to rectify this for you and restore your faith in the product. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Victoria, Customer Care

Posted 4 years ago

“The duck was tasty but the customer service an absolute shambles! The left hand appears to have no idea what the right hand is doing, let alone what is in stock, and don't try ringing if you have anything else to do that day, it takes forever to get through, but email response times are not much better”

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Posted 4 years ago

“The Yorkshire duck confit was EXTREMELY salty, almost inedible and one was very dry and not good to eat. I would not get it again. I have had confit of duck many times in France and it was always succulent and delicious.”

Helpful Report

Posted 4 years ago

Good Afternoon David, Our sincere apologies that you were not happy with your Duck Confit. We would love to be able to rectify this for you and restore your faith in the product. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Victoria, Customer Care

Posted 4 years ago

“Order incomplete and had to chase down resolution”

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Posted 4 years ago

“Recieved my meat order today,on6th October.Had a selection of sausages and bacon.Very disappointed when I looked at the use by dates.2 packs of Nidderdale and 1 pack of Lamb Merguez sausages had a use by date of October 8th.2 days to use them.!!! I expect at least a week,or more. Very poor.”

Helpful Report

Posted 4 years ago

Good Afternoon, Our sincere apologies that you were not sent the full shelf life on your sausages. We would love to be able to rectify this for you and restore your faith in the product. If you haven't already done so please contact Customer Care on 01765 824050 as we would like to resolve this for you. We look forward to hearing from you. Victoria, Customer Care

Posted 4 years ago

“The most recent order was delivered to the wrong address. We contacted both you and DPD to say the time of delivery had passed and still no sign of the parcel. DPD had already told us the delivery was delayed [more than 6 hours] and we knew things were going wrong. It was only when at 5.30 pm we had an email from Luke [the driver] which showed a photo fot the door where he had left the parcel. the door was blue, and the door frames were white - nowhere in our block of 8 flats was there a door like that! An enteprising lady neighbour thought she may know where this door was and she found it - 400 yards away from our block - and retrieved the parcel. Since then we sent you a complaint, and you denied receiving it, and have never followed up on our email. As well as the problem of a very late delivery by a very stupid driver we tried to eat the rump lamb steaks the next day. We found them almost inedible due to the 20% of fat on each of the two steaks. The worst meat we have ever had from you....this is not a short review, but it tells you that we are greatly disappointed with both the delivery and the quality of the first meat tasted from that delivery. We do not propose to make a further order from you until you have replied to our original complaint and also this review.”

Helpful Report

Posted 4 years ago

Good Afternoon, I am terribly sorry to hear of the difficulties you had with your order from us. I have looked into this and I can see that you have spoken to our Customer Care Team and they have come to a resolution with you. Thank you for giving us the opportunity to put this right and apologies once again for the inconvenience this has caused you. Victoria, Customer Care

Posted 4 years ago

“Very disappointed with my most recent order. The nidderdale sausages were very gristly and the chopped chicken thighs were tiny pieces riddled with all of the fat and sinew. They were like off cuts! Extremely disappointing. I don’t think I’d order again as a result. The sirloins were ok but nothing special. Shame.”

Helpful Report

Posted 4 years ago

Good Afternoon Ben, thank you for taking the time to leave your review. Here at Farmison & Co, we of course want to ensure our wonderful customers are satisfied and happy with everything they receive from Farmison at all times, so we are extremely sorry to hear that you've been very disappointed with your Nidderdale Classic Sausages and your Diced Chicken Thigh on this occasion. We of course would not want to lose you as a customer due to this, so if you haven't already done so, please feel free to contact Customer Care on 01765 824050, or via email: care@farmison.com as we would love to get the chance to resolve this for you. We look forward to hopefully hearing back from you soon. Emma, Customer Care

Posted 4 years ago

“I have shopped with Farmison for a number of years but have found that the quality of their products is now less and the price completely OTT. For example, I have recently tried three different ‘saucepan ready’ meals and, without exception, they were bland and boring, despite the chef inspired recipe. Charlie Bigham’s meals, available in most supermarkets, are much better.”

Helpful Report

Posted 4 years ago

Good Afternoon Claire, thank you for taking the time to leave your review. We are so sorry to hear that have recently felt disappointed with Farmison & Co and that you have been unsatisfied with the Saucepan Ready Meals you have tried so far. We of course want to keep all our wonderful customers happy at all times. So, if you haven't already done so, please feel free to contact Customer Care on 01765 824050, or via email: care@farmison.com as we would love to get the chance to resolve this for you. We look forward to hopefully hearing back from you soon. Emma, Customer Care

Posted 4 years ago

“Was actually very disappointed this time. Drumsticks were flavourless and the spatchcock which is normally very tasty had a lot of fat and cartilage.”

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Posted 4 years ago

Good Afternoon Paul, thank you for taking the time to leave your review. We are so sorry to hear that you found your Indian Spiced Chicken Drumsticks and Fennel & Lemon Spiced Spatchcock Chicken to be disappointing on this occasion. Here at Farmison & Co, we of course would like our wonderful customers to be happy and satisfied at all times. So, if you haven't already done so, please feel free to contact Customer Care on 01765 824050 or via email: care@farmison.com and we would love to get the chance to resolve this for you. We look forward to hopefully hearing back from you soon. Emma, Customer Care.

Posted 4 years ago

“meat came all nicely packaged etc. Bacon excellent, lamb ribs good but burgers very average. I used half the burgers and put back in the fridge. THey were not left out and went to use the remainder on use by date but they were all mouldy and I had to throw away.”

Helpful Report

Posted 4 years ago

Good Afternoon Gary, thank you for taking the time to leave your review. We are delighted to hear that you thoroughly enjoyed your Lamb Ribs and Bacon, but we are of course so sorry to hear that you had an issue with your Burgers on this occasion, and that you had to dispose of some of these Burgers. I can see that a member of our Customer Care Team was in touch with you previously, and has already resolved this for you by organising you a refund to the value of all the Burgers you received. We want all our customers to be happy with all outcomes, so we really hope you still managed to thoroughly enjoy the rest of your order and please do not hesitate to get in contact with us again via phone: 01765 824050 or via email care@farmison.com if you need our help with anything further. Kind regards Emma, Customer Care.

Posted 4 years ago

“Honestly disgusted with the amount of packaging - small slab of butter arrived in a giant box, so much plastic - makes me sad for the future of our world. Please think of this going forward!”

Helpful Report

Posted 4 years ago

Good Afternoon Rebecca, thank you for taking the time to leave your review. Here at Farmison & Co, we are on a mission to reduce the amount of single-use plastic packaging, which we use to safely package and protect our products. We acknowledge that there are significant improvements to make with regards to our packaging, so we are constantly testing new and alternative materials, which have a more environmentally friendly footprint, and reviewing how we reduce the packaging we use. We welcome all feedback and we are always happy to help, so, if you haven't already done so, please feel free to contact Customer Care on 01765 824050 or via email: care@farmison.com if you would like to discuss this further. We look forward to potentially hearing back from you soon. Emma, Customer Care.

Posted 4 years ago

“Order :WEB21081207255992 Arrived this morning with zero notification from DPD. First order placed with Farmison , had high expectations. Sadly these were dashed on inspecting order. Although picking note indicated all order present , skin on chicken breasts 2 pack were not present . Theses were for dinner tonight . On calling customer service , informed they were out of stock . Maybe a courtesy call to inform customer they would not be coming be great. Such a shame as has now put me off ordering again. Let’s hope they get delivered Friday as promised.”

Helpful Report

Posted 4 years ago

Good Afternoon Tony, we are so sorry to hear that you had a disappointing experience with Farmison & Co on this occasion, and for the inconveniences this caused for you. I can see that a member of our Customer Care Team was in touch with you previously, and resolved this by arranging to send your missing two packs of Chicken Breasts with Skin-on out for delivery that following Friday. We can see that these were delivered that Friday and despite the unfortunate delay in you receiving this product, we really hope you have still managed to throughly enjoy these! We of course would not want to lose any of our wonderful customers and want all our customers to be happy with all outcomes, so please do not hesitate to get in contact with us again via phone: 01765 824050 or via email care@farmison.com if you need our help with anything further. Kind regards Emma, Customer Care.

Posted 4 years ago

“Ordered some steaks. Meat quality great. However, out of 6 steaks, 4 had excessively large amounts of fat. This meant that only about 50% of each steak was actual meat, which was disappointing and from a value for money perspective not worth it.”

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Posted 4 years ago

Good Afternoon Jonathan, thank you for taking the time to leave your review. We are so sorry to hear that you were disappointed in the levels of fat on four of the Belted Galloway Sirloin Steak's you received from us on this occasion, and for any inconveniences this caused. If you haven't already done so, please feel free to contact Customer Care on 01765 824050 or via email: care@farmison.com and we would love to get the chance to resolve this for you. We are always happy to help and we look forward to hopefully, hearing back from you soon. Emma, Customer Care

Posted 4 years ago

“It's ok meat, there's better quality meat out there from online butchers. You would expect top quality produce at a top quality price but I've found this isn't always the case with Farmison's”

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Posted 4 years ago

“The product arrived on the day requested. We had hoped for the duck breast to be smoked but it wasn’t and although it was perfectly tasty we felt it didn’t represent value for money at all!”

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Posted 4 years ago

“I bought a selection of steak,burgers and mince. They were beautifully presented and the staff were extremely warm and helpful but the quality of the meat was poor. The steak was fine but the burgers were not tasty and the mince was very clumpy and took some breaking down.”

Helpful Report

Posted 4 years ago

Good Afternoon Andrea, thank you for taking the time to leave a review. We are glad to hear that you were satisfied with how your Meat was presented and the service you received from our staff, but we are so sorry to hear that you were disappointed in the taste of your Meat overall. If you haven't already done so, please feel free to contact Customer Care on 01765 824050 or via email: care@farmison.com and we would love to get the chance to resolve this for you. We look forward to hopefully hearing back from you soon. Emma, Customer Care.

Posted 4 years ago

Farmison & Co is rated 4.8 based on 30,350 reviews