Name: FC&A Publishing
Rating: 4.27

“This product works better than any other I have used”

Helpful Report

Posted 7 years ago

We are so pleased to hear about your experience with us and appreciate the positive feedback.

Posted 7 years ago

“We are still in the process of reading the books, however, they are very good, thank you for such excellent offers. We will continue to purchase healthy materials to read from FC&A Publishing.”

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Posted 7 years ago

We are so pleased to hear about your experience with us and appreciate the positive feedback.

Posted 7 years ago

“Due to an accident causing the loss of cartilage in my left elbow I have extreme pain in it. The pain relief rub allows me to be able to use my left arm and elbow without constant pain. I would recommend the pain relief rub to anyone that has constant pain in their joints like I have.”

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Posted 7 years ago

We are so pleased to hear about your experience with us and appreciate the positive feedback.

Posted 7 years ago

“Product is great. Shipping is horrible. Takes too long to receive product.”

Helpful Report

Posted 7 years ago

Our shipping vendor experienced a critical failure a month ago. It took us several days to recover and to get your packages moving properly again. We are very sorry for this delay. Although this interruption was out of our hands, we were able to engage a new vendor within a week and get things back on track. Most of our delayed packages have delivered, but a few are still in transit. Please call us at 800-226-8024 if you are still experiencing difficulty and we will make it right. Thank you for understanding!

Posted 7 years ago

“Sorry, I have never received my book. I have no idea who to contact but the money was taken out of my account. Please contact me or send out a new one please.”

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Posted 7 years ago

We apologize for the trouble. Our records indicate that your order was delivered by the US Postal Service on March 22, 2019. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET for additional assistance.

Posted 7 years ago

“I haven't receive my order yet. Hope it arrives soon.”

Helpful Report

Posted 7 years ago

Our records indicate your order was delivered on 4/1/19 at 9:12 am by the US Postal Service. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 7 years ago

“Wasn't pleased. Casing cracked a few days after using.”

Helpful Report

Posted 7 years ago

We regret you are not 100% pleased with our product, Uncommon Solutions for Common Everyday Problems. A full credit will be applied to your account. Thank you for giving our book a try. We hope you will consider us again in the future.

Posted 7 years ago

“Very pleased with your product”

Helpful Report

Posted 7 years ago

We are so pleased to hear about your experience with us and appreciate the positive feedback.

Posted 7 years ago

“I have not read the book yet, But it took about 22 days for the book to be delivered.”

Helpful Report

Posted 7 years ago

Our shipping vendor experienced a critical failure three weeks ago. It took us several days to recover and to get your packages moving properly again. We are very sorry for this delay. Although this interruption was out of our hands, we were able to engage a new vendor within a week and get things back on track. Most of our delayed packages have delivered, but a few are still in transit. Please call us at 800-226-8024 if you are still experiencing difficulty and we will make it right. Thank you for understanding!

Posted 7 years ago

“Books are fine. However, delivery of the books to way too long. I was getting to place a phone call to FC&A Publishing to cancel the order. It took a little over 3 weeks to get the books.”

Helpful Report

Posted 7 years ago

Our shipping vendor experienced a critical failure three weeks ago. It took us several days to recover and to get your packages moving properly again. We are very sorry for this delay. Although this interruption was out of our hands, we were able to engage a new vendor within a week and get things back on track. Most of our delayed packages have delivered, but a few are still in transit. Please call us at 800-226-8024 if you are still experiencing difficulty and we will make it right. Thank you for understanding!

Posted 7 years ago

“Love the cream. But the shipping delays are terrible. I am still waiting 3 weeks. Can't blame FC&A, but certainly need to reconsider shippers.”

Helpful Report

Posted 7 years ago

Our shipping vendor experienced a critical failure three weeks ago. It took us several days to recover and to get your packages moving properly again. We are very sorry for this delay. Although this interruption was out of our hands, we were able to engage a new vendor within a week and get things back on track. Most of our delayed packages have delivered, but a few are still in transit. Please call us at 800-226-8024 if you are still experiencing difficulty and we will make it right. Thank you for understanding!

Posted 7 years ago

“How can I give a review when I haven't gotten the book yet?”

Helpful Report

Posted 7 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 7 years ago

“I found it very easy to locate the product I was looking for and they offered multiple pack options at a savings. Thank you FC&A Publishing!!!”

Helpful Report

Posted 7 years ago

We are so pleased to hear about your experience with us and appreciate the positive feedback.

Posted 7 years ago

“Terrible, Terrible Customer service. I ordered one Jar of pain relief cream on February 21, 2019 today is March 19 and I did not receive it. Everytime I call they say it has left your facility and that is all they know. I called today and canceled the order and I hope my account gets refunded or I will be calling for the 10th time. This has been very, very aggravating to say the least. I ordered three jars and paid expedited shipping and I received that. I will rethink ordering from your company again.”

Helpful Report

Posted 7 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. I verified the credit was processed on your account. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 7 years ago

“Have not received my order yet, have been waiting since Feb 27th. Called Mar 13th and was told it’s on the way?”

Helpful Report

Posted 7 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 7 years ago

“Haven't gottent he book yet.”

Helpful Report

Posted 7 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 7 years ago

“I have ordered books before and was very satisfied with the product and service. However, my latest purchase has yet to be received. The delivery date has come to pass and I have not received my order. I called FC&A too inquire and I was told that there is a problem with the delivery contractor, and I should be receiving my order shortly. I am still waiting.”

Helpful Report

Posted 7 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 7 years ago

“I haven't received it yet. And I haven't been able to track the shipment, because it changed from usps to Best Way shipping service. And there's not tracking available for Best Way.”

Helpful Report

Posted 7 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 7 years ago

“I ordered this product on 02/19/2019. Today is 03/14/2019 and I have not received it yet.”

Helpful Report

Posted 7 years ago

Dear LANA KETCHEM: Your product, Frank K Wood’s Age-Away Cream, shipped 2/20/2019. We send our packed products to a Vendor that sorts the packages by Zip Code which helps deliver product quicker. The vendor had a packaging process disruption which caused a delay in your package. This has been resolved and your package is now being processed by Pitney Bowes and it is on its way. Your package should deliver within a week. Pitney Bowes had to issue a new tracking number so the one you have thru BestWay Parcel is invalid. Unfortunately, we do not have a new tracking number at this time. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 7 years ago

“Do not buy from this company. They took my money and never delivered the product.”

Helpful Report

Posted 7 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 7 years ago

FC&A Publishing Reviews

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