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FC&A Publishing Reviews

4.3 Rating 728 Reviews

81 %

of reviewers recommend FC&A Publishing

Company Reviews

Product Reviews

4.3

Based on 728 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FC&A Publishing:

Welcome to FC&A Publishing! For over 45 years, our company has had the privilege of helping people across the nation.

As a leader in the marketing and publishing industry since 1969, we specialize in non-fiction, self-help publications. We love to discover the latest and greatest information in a variety of categories such as healthy living, household and gardening, money-saving, computer know-how and so much more!

We have sold over 28 million copies of our best-selling books, over 4 million of our clinically proven Pain Relief Rub, and over 1 million of our popular Age-Away Cream – and we’re just getting started!

Our mission is to improve the lives of every person we touch, one book at a time!

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FC&A Publishing 5 star review on 26th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called company this morning, because still haven't received order that stated it shaped on 10/16. Customer service was unable to see record of shipping or what caused the error. This has happened a couple of times, I do appreciate the rep sending another shipment out and hopefully I receive in next week or so. Even the email re: the shipment had been removed so unable to see what it said. I really enjoy the product, helps both my husband and myself tremendously”

Posted 5 months ago

Ms. Vasseur, we sincerely apologize for the delay. Our records reflect that your order was reshipped Priority on 11/6/23. If you need further assistance, please call 800-226-8024, Monday through Friday, 9am to 5pm ET.

Posted 5 months ago

“I purchased 2 jars of age-away skin cream for my wife. For some reason both jars "stick" to your face and very much unlike the first 2 jars that we purchased. If We have an auto-ship, PLEASE DO NOT send again!”

Posted 1 year ago

Mr Gable, we sincerely apologize for your dissatisfaction with our face cream. We insist that all of our customers are 100% pleased so allow us to make this right for you. Please call 1-800-226-8024 so we can refund your payment and send you a shipping label to return the jars. This guarantee is how we have done business for over 50 years and hope that you will give us another chance in the future. I have confirmed that you are not subscribed to our auto-ship program.

Posted 1 year ago

“I had heard great things about this product but it didn't work out for me. Maybe you will have better luck.”

Posted 1 year ago

We sincerely apologize for your dissatisfaction with our product. We insist that all of our customers are 100% pleased so allow us to make this right for you. Please call 1-800-226-8024 so we can refund your payment and send you a shipping label to return the product. This guarantee is how we have done business for over 50 years and hope that you will give us another chance in the future.

Posted 1 year ago

“Haven't received my shipment yet”

Posted 1 year ago

Hello Ms. Youngblood, our records indicate that your order was delivered on July 30th according to USPS tracking #420302769400109898642500682773. If you still need your order reshipped, please call our Customer Service department at 1-800-226-8024, Monday through Friday 9am to 5pm ET. Thank you!

Posted 1 year ago

“The book is wonderful, chock-full of hints, myth busters and easy-to-follow 'recipes'. But I paid for two and only received one.”

Posted 1 year ago

Ms. Bruner, we sincerely apologize and will ship your second book as soon as possible. Please be sure to call us at 1-800-226-8024 if there is anything else we can help you with. Thanks!

Posted 1 year ago

“Very disappointed with content of books not at all what I was lead to believe”

Posted 2 years ago

We sincerely apologize for your dissatisfaction with our book. We insist that all of our customers are 100% pleased so allow us to make this right for you. Please call 1-800-226-8024 so we may refund your payment and send you a shipping label to return the book. This guarantee is how we have done business for over 50 years and hope that you will give us another chance in the future.

Posted 2 years ago

“Did not meet expectations, over hyped in ads. Disappointed.”

Posted 3 years ago

Mr. Hext, we sincerely apologize for your dissatisfaction with our book. We insist that all of our customers are 100% pleased so allow us to make this right for you. Please call 1-800-226-8024 so we may refund your payment and send you a shipping label to return the book. This guarantee is how we have done business for over 50 years and hope that you will give us another chance in the future.

Posted 2 years ago

“when i get the book i will,”

Posted 3 years ago

According to USPS #9241990203331005938041, your book was delivered on March 9th, 2021. If you have any further concerns, please call 1-800-226-8024. Our customer service agents are available from 9:00am to 5:00pm EST Monday through Friday.

Posted 3 years ago

“Good products but still have not gotten my order after a month seems lost”

Posted 3 years ago

Hello Ms. Szczesna, according to USPS tracking number 9400109898642637894810, your order was delivered to your intended recipient in Bridgeport, CT, on March 9th, 2021. Please check with Ms. Polawska to confirm delivery. If a reship is required, please call our Customer Service department directly at 1-800-226-8024 between 9:00am to 5:00pm ET Monday through Friday. Thank you!

Posted 3 years ago

“I ordered books as gifts in early December. After almost a month, I still have not received all of my order.”

Posted 3 years ago

Hello Ms. Olson, our records show that your order was delivered on 12/18/2020 with USPS tracking #9241990203331008544157. If you still need your order reshipped, please call 1-800-226-8024 and speak to a customer service agent to assist you.

Posted 3 years ago

“I truly felt no noticeable difference with this cream. I was so looking forward to relief from it as I read many reviews from people who loved it. That was not my experience at all, I’m sorry & disappointed to report to you.”

Posted 4 years ago

Ms. Jenkins, we do sincerely apologize that you are not 100% satisfied with our product. We stand by our guarantee and wish to make this right by you. Please call our Customer Service department at 1-800-226-8024 Monday through Friday 8am to 6pm so we may process a refund for you.

Posted 4 years ago

“The book I ordered has not arrived. Was told that the post office did not recognize the zip code they assigned me in July 2018. I was told to deal with the post office. Too big for me. I really would like the book I ordered, but if I can not get the book I want a total refund. I get mail six days a week with the zip code 75072.”

Posted 4 years ago

Mr. Lowes, We sincerely apologize for the shipping issue. Your account was credited on 8/16/19. If your statements do not reflect that, please call our Customer Service team at 800-226-8024 Monday through Friday 8am to 8pm EST.

Posted 4 years ago

“Never received the free promotional items. Remove me from your mailing list, please.”

Posted 4 years ago

We sincerely apologize for the trouble with your order and will send your free gifts right away. While we have removed you from our mailing list, we hope you will try us again in the future. Please feel free to call our Customer Service department at 1-800-226-8024 should you need further assistance.

Posted 4 years ago

“Books are fine. However, delivery of the books to way too long. I was getting to place a phone call to FC&A Publishing to cancel the order. It took a little over 3 weeks to get the books.”

Posted 5 years ago

Our shipping vendor experienced a critical failure three weeks ago. It took us several days to recover and to get your packages moving properly again. We are very sorry for this delay. Although this interruption was out of our hands, we were able to engage a new vendor within a week and get things back on track. Most of our delayed packages have delivered, but a few are still in transit. Please call us at 800-226-8024 if you are still experiencing difficulty and we will make it right. Thank you for understanding!

Posted 5 years ago

“Have not received my order yet, have been waiting since Feb 27th. Called Mar 13th and was told it’s on the way?”

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Haven't gottent he book yet.”

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“I haven't received it yet. And I haven't been able to track the shipment, because it changed from usps to Best Way shipping service. And there's not tracking available for Best Way.”

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement any day now and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“I ordered this product on 02/19/2019. Today is 03/14/2019 and I have not received it yet.”

Posted 5 years ago

Dear LANA KETCHEM: Your product, Frank K Wood’s Age-Away Cream, shipped 2/20/2019. We send our packed products to a Vendor that sorts the packages by Zip Code which helps deliver product quicker. The vendor had a packaging process disruption which caused a delay in your package. This has been resolved and your package is now being processed by Pitney Bowes and it is on its way. Your package should deliver within a week. Pitney Bowes had to issue a new tracking number so the one you have thru BestWay Parcel is invalid. Unfortunately, we do not have a new tracking number at this time. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“I ordered one jar of Frank K Woods pain relief cream in February and I made numerous calls to see why I had not received it, finally yesterday a gentleman told me it was held up in a warehouse. Now I am wondering if it has been stored properly. The other times I called they told me all they could tell me is that it left your facility. Not very attentive customer service.”

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

“Not happy. Haven't recieved my package yet! After 3 phone calls telling me its been on its way since the middle of feb. And now its the middle of March and still nothing!”

Posted 5 years ago

We sincerely apologize for the delay in receiving your order. On 3/1/19, we identified a carrier issue and all packages that originally shipped between 2/14/19 and 2/28/19 had to be reshipped. This was completed last week by a new carrier and we trust this will not occur again. You should receive the replacement by the end of this week and a $4 coupon. Thank you for your patience. Please call our Customer Department at 1-800-226-8024 Monday through Friday 9am to 8pm ET if you need additional assistance.

Posted 5 years ago

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FC&A Publishing is rated 4.3 based on 728 reviews