Feather & Stitch Reviews

4.9 Rating 1,032 Reviews
99 %
of reviewers recommend Feather & Stitch
4.9
Based on 1,032 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Feather & Stitch Reviews

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous
Anonymous  // 01/01/2019
My order arrived very quickly and was beautifully packaged with a nice personal message inside. Unfortunately, the dress did not fit and though I had to pay for the return, the refund was quick and simple. I would use again.
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Posted 10 months ago
Love love love 💗 thank you so much x
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Posted 10 months ago
Always exceptionally quick deliveries and the girls are very helpful x
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Posted 10 months ago
Always exceptionally quick deliveries and the girls are very helpful x
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Posted 10 months ago
Beautiful wrapped and appreciated the personal note.
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Posted 10 months ago
Speedy delivery and packaged lovely
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Posted 10 months ago
Amazing as always
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Posted 10 months ago
Arrived very quick, gorgeous dress. 5 ⭐️
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Posted 10 months ago
Promptly delivered lovely product. The packaging was really nice and a pleasant surprise!
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Posted 10 months ago
Always a pleasure to deal with Feather & Stitch. Great website, quick delivery and any returns are never less than hassle free. Any advice needed on sizes is only a telephone call away.
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Posted 10 months ago
Excellent service. I ordered three dresses They arrived within days Beautifully packed. I returned one Everything is carried out with efficiency
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Posted 11 months ago
Unbelievable service and I always love the little personal note inside! Thank you
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Posted 11 months ago
Super fast delivery. Unfortunately had to return item but refunded very quickly. Thank you!
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Posted 11 months ago
Quick delivery, well packaged. Recommended
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Posted 11 months ago
Fast service. But received faulty product and did not have response to e-mail from customer services so had to pay the return postage which was recorded delivery to ensure product insured, so expensive. Item replaced quickly and replacement is perfect.
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Posted 11 months ago
Dear Ros, thank you so much for your review and I am so very sorry that our customer service team missed your email. Please drop an email to helen@featherandstitch.com and we will get your postage refunded immediately. I am glad that our returns team dealt with it quickly for you and you are happy with your replacement. Thank you so much for your support. X
Posted 11 months ago
Love the dress - great service
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Posted 11 months ago
Great service, beautifully wrapped
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Posted 11 months ago
Lovely dress, fast delivery thank you
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Posted 11 months ago
Just great service! Everything arrives beautifully packaged, any returns and refunds are dealt with swiftly. Would definitely recommend.
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Posted 11 months ago
Receiving a package from Feather & Stitch is the highlight of my week!! Always so beautifully wrapped and personable.
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Posted 11 months ago
Feather & Stitch is rated 4.9 based on 1,032 reviews