Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,113 Reviews

98 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, hand-written note! Great packaging. They stock my new favourite brand Essentiel Antwerp. Would definitely shop there again.”

Helpful Report

Posted 12 hours ago

“This is a jewel of a shop, with lots of interesting well chosen pieces and great brands. The staff are really knowledgeable and helpful with styling.”

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Posted 21 hours ago

“Gorgeous item, beautifully packaged, I’ll definitely be a repeat customer now I’ve found you.”

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Posted 1 week ago

“I have brought from the store and ordered online twice. The ladies in this shop are very friendly and helpful giving good honest advice and style ideas. I had a problem with one of my deliveries which was nothing to do with Feather and Stitch. The lady who helped me when I telephoned the shop was wonderful. Calm, friendly and polite. This is a very efficient company with staff who care about their customers. I love their products, wrappings and delightful handwritten note contained within the parcel. I enjoy going to the shop and I will buy online again when I can’t get to Richmond. Thoroughly recommend them.”

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Posted 3 weeks ago

“This has been my favourite boutique for over 10 years now. I absolutely love the selection of designers and I always feel fabulous in everything I buy. The service is amazing from being in the shop, to online or over the phone. You get a genuine honest opinion on sizing and what suits. A visit to Feather & Stitch is absolute therapy.”

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Posted 3 weeks ago

“Fabulous top and excellent service, with a lovely handwritten note.”

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Posted 1 month ago

“Beautiful Barbour Jacket!! Super easy experience to purchase online and my jacket was sent very quickly from the boutique in lovely packaging. Great updates on instagram to see more details of the newness!”

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Posted 1 month ago

“Really lovely jumper. So pleased with it. Beautifully wrapped with thank you message and ribbon - much appreciated and special. Came in good time with updates on tracking information. One really happy customer. Thank you”

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Posted 1 month ago

“Accurate description. Great quality cotton top which is lovely to wear. Very well wrapped and packed item for home delivery which was prompt. Many thanks for the personalised note which is always greatly appreciated.”

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Posted 1 month ago

“Excellent as always .Exactly as described and delivered promptly and beautifully wrapped!”

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Posted 1 month ago

“Loved the personalised note on the wrapping, it felt special. And I’m loving my jeans!”

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Posted 1 month ago

“Wonderful website with lots of great brands including most of my favourite ones. Super quick shipping. Would definitely recommend. Love my jeans and was even happier they were on sale n”

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Posted 1 month ago

“My gorgeous jumper arrived, beautifully wrapped, and on time. From ordering to delivery, the service was excellent. Thank you Feather and Stitch.”

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Posted 1 month ago

“Bought this for my wife. Very pleased with the timely service. The personal message and gift wrapping was a nice touch.”

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Posted 1 month ago

“Fabulous shop and unique clothing I’m from Scotland and My order comes within 3 days. I very rarely return items as the quality is first class. I receive little cards thanking me for my purchase so personal and appreciative a perfect service and one I enjoy.”

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Posted 2 months ago

“Item arrived quickly and was well packaged .”

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Posted 2 months ago

“Love my farm Rio jacket. Every piece I get from feather and stitch is just unusual and lovely.”

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Posted 2 months ago

“Feather and Stitch was a true highlight of my recent visit to Richmond! My daughter and I just happened upon the store in our wanderings, and we were welcomed graciously. It's been a long time since we've enjoyed shopping so much! How about a pop-up here in western North Carolina??!”

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Posted 3 months ago

“I am absolutely thrilled with my purchases from Feather and Stitch but what really stands out is the amazing service. I can’t thank Helen and the team enough for all the support and guidance with my new items. She was so patient and reassuring, it made shopping here a pleasure and delight. I can’t wait to return in person and already have a wish list!”

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Posted 1 year ago

Thank you so much for your wonderful review, Stella! We’re absolutely thrilled to hear that you’ve had such a positive experience with Helen and the team. We can't wait to welcome you back in-store soon! Warm wishes, Team Feather & Stitch

Posted 9 months ago

“Fi is always so helpful and responsive. Lovely clothes. Fantastic service”

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Posted 1 year ago

Thank you so much for your lovely review, Diana! We’re so glad to hear that you found Fi helpful and that you had a good experience. We can't wait to see you again soon! Warm wishes, Team Feather & Stitch

Posted 9 months ago

Feather & Stitch is rated 4.9 based on 1,113 reviews