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Feather & Stitch Reviews

4.9 Rating 1,036 Reviews

99 %

of reviewers recommend Feather & Stitch

Company Reviews

Product Reviews

4.9

Based on 1,036 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at Feather and Stitch could not have been more helpful when I contacted them with a query about an order. In addition, emails from them are immediate and appropriate.”

Posted 5 months ago

“Received my order beautifully wrapped Unfortunately decided to return it”

Posted 6 months ago

“Lovely stylish shape rubber rain hat. Unfortunately, it blew off by the river so I can only wear it when it’s wet but not windy :)”

Posted 9 months ago

“Prompt delivery. Nice blouse, good fit. Pleased with my purchase”

Posted 9 months ago

“Your service is excellent. Parcels prompt and beautifully presented. Cannot be improved on. First class. Thank you.”

Posted 9 months ago

“Yes and enjoying my dress. Thanks”

Posted 1 year ago

Thank you so much for leaving us feedback and we are delighted you are happy with your dress. X

Posted 1 year ago

“All good except delivery time is rather long”

Posted 2 years ago

Dear Nicky, thank you so much for leaving us feedback. We are sorry to hear that you were disappointed in your delivery time. We aim to get out our orders as soon as possible and offer a free 48 hour delivery from Royal Mail. Sometimes, there are delays but they are sometimes outside of our control. X

Posted 1 year ago

“Cosy, cute, quality hooded jumper.”

Posted 2 years ago

We are delighted to hear you are happy with your jumper, enjoy wearing it. X

Posted 2 years ago

“Very quick despatch of ordered goods which were correct. Helpful information on tracking the package.”

Posted 2 years ago

Thank you so much for leaving us such positive feedback, we are delighted to hear this. X

Posted 2 years ago

“Great product, beautifully packaged and arrived quickly.”

Posted 3 years ago

Thank you so much for leaving us such lovely feedback, we are thrilled to hear this. X

Posted 3 years ago

“Excellent service and quick response”

Posted 3 years ago

Dear Caroline, Thank you for taking the time to leave us such positive feedback. We are thrilled you are pleased with your shopping experience with us. X

Posted 3 years ago

“Would have liked an email to let me know the sweater had been despatched and when it was likely to arrive. But packaged well and website easy to use. Many thanks Hilary”

Posted 3 years ago

Dear Hilary, thank you for leaving us feedback. I have checked the order information and it does appear that we sent you a dispatch note on November 17th, I am very sorry that you did not see this. We are very happy that you are pleased with your jumper. And thank you for your support. X

Posted 3 years ago

“Lovely service and beautiful clothes. Unfortunately the Royal Mail sent my parcel to Wales so it took longer than normal but the staff at F&S were in contact the whole time.”

Posted 3 years ago

Dear Alison, We are so sorry there was a delay in you receiving your parcel from us. Thank you so much for taking the time to leave such lovely feedback X

Posted 3 years ago

“lovely cotton”

Posted 3 years ago

Thanks so much for your lovely message. We appreciate it.

Posted 3 years ago

“Quick delivery and beautifully wrapped”

Posted 3 years ago

Thanks so much for your lovely comments and feedback.

Posted 3 years ago

“Staff are always very helpful . Packaging always well presented . The clothes that are on line and how they look do not always meet expectation in reality , so this is a little disappointing at times . This then involves the issues of sending them back , especially at the moment . Having said that I have had some very lovely things from them over the last 3 years .”

Posted 3 years ago

Dear Gail, thank you so much for leaving us constructive feedback. We really appreciate it. We always endeavour to ensure that our website is an accurate portrayal of our beautiful clothes, and are constantly working harder at making things better. Please always reach out to us if we can advise personally on anything.

Posted 3 years ago

“Great experience overall. Thanks”

Posted 3 years ago

Thank you for taking the time to review us. We're very happy to hear you had an enjoyable experience!

Posted 3 years ago

“Lovely products and fast delivery. It would be better if returns had a longer return period at the moment as 14 days can be near impossible if self- isolating.”

Posted 4 years ago

Thank you for taking the time to review us! We are always happy to communicate with our customers if they have an issue with returning an item, especially in these uncertain times. There is always someone available to help at shop@featherandstitch.com

Posted 3 years ago

“Great service and promptly sent out.”

Posted 4 years ago

Fabulous, thanks so much for posting your review.

Posted 4 years ago

Feather & Stitch is rated 4.9 based on 1,036 reviews