Feather & Stitch Reviews

4.90 Rating 348 Reviews
98 %
of reviewers recommend Feather & Stitch
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email
Read Feather & Stitch Reviews

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website


+44 (0)20 8332 2717




16 King Street

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Anonymous  // 01/01/2019
Excellent service and quick response
Posted 2 months ago
Dear Caroline, Thank you for taking the time to leave us such positive feedback. We are thrilled you are pleased with your shopping experience with us. X
Posted 2 months ago
Would have liked an email to let me know the sweater had been despatched and when it was likely to arrive. But packaged well and website easy to use. Many thanks Hilary
Posted 2 months ago
Dear Hilary, thank you for leaving us feedback. I have checked the order information and it does appear that we sent you a dispatch note on November 17th, I am very sorry that you did not see this. We are very happy that you are pleased with your jumper. And thank you for your support. X
Posted 2 months ago
Lovely service and beautiful clothes. Unfortunately the Royal Mail sent my parcel to Wales so it took longer than normal but the staff at F&S were in contact the whole time.
Posted 3 months ago
Dear Alison, We are so sorry there was a delay in you receiving your parcel from us. Thank you so much for taking the time to leave such lovely feedback X
Posted 3 months ago
lovely cotton
Posted 9 months ago
Thanks so much for your lovely message. We appreciate it.
Posted 9 months ago
Quick delivery and beautifully wrapped
Posted 9 months ago
Thanks so much for your lovely comments and feedback.
Posted 9 months ago
Staff are always very helpful . Packaging always well presented .
The clothes that are on line and how they look do not always meet expectation in reality , so this is a little disappointing at times . This then involves the issues of sending them back , especially at the moment . Having said that I have had some very lovely things from them over the last 3 years .
Posted 9 months ago
Dear Gail, thank you so much for leaving us constructive feedback. We really appreciate it. We always endeavour to ensure that our website is an accurate portrayal of our beautiful clothes, and are constantly working harder at making things better. Please always reach out to us if we can advise personally on anything.
Posted 9 months ago
Great experience overall. Thanks
Posted 10 months ago
Thank you for taking the time to review us. We're very happy to hear you had an enjoyable experience!
Posted 9 months ago
Lovely products and fast delivery. It would be better if returns had a longer return period at the moment as 14 days can be near impossible if self- isolating.
Posted 10 months ago
Thank you for taking the time to review us! We are always happy to communicate with our customers if they have an issue with returning an item, especially in these uncertain times. There is always someone available to help at shop@featherandstitch.com
Posted 9 months ago
Great service and promptly sent out.
Posted 1 year ago
Fabulous, thanks so much for posting your review.
Posted 1 year ago
Feather & Stitch is rated 4.90 based on 348 reviews