Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,081 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous items always a delight to open from F&S - beautifully wrapped with your personal messages always a joy. The website and insta pages always a correct depiction of the clothing makes it super easy to buy from this website. Wish I was nearer to pop in - Cate X”

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Posted 1 day ago

We are so delighted to hear this Cate, thank you so much for taking the time to write a review, it means so much & we hugely appreciate your support. Thank you, thank you, love the Feather & Stitch girls xx

Posted 3 hours ago

“Receiving my order from you was an absolute joy. The packaging was stunning, with every detail thoughtfully considered, making my shopping and receiving experience truly special and personal. The handwritten note was the perfect touch and the clothes themselves are absolutely beautiful and fit perfectly.”

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Posted 1 week ago

Thank you so much for your wonderful review, we really appreciate it and are delighted to hear this. It means so much to our hardworking team & we hugely appreciate your support. Thank you, thank you, love the Feather & Stitch girls xx

Posted 3 hours ago

“Very impressed with Feather & Stitch. I was kept informed as to delivery of my order and when received I was again impressed with the packing and presentation of my goods. You receive the added extra personal touch with this company, I will definitely use them again, keep up the good work Feather & Stitch- thank you !”

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Posted 2 weeks ago

We are so delighted to hear this, thank you so much for taking the time to write a review, it means so much & we hugely appreciate your support. Thank you, thank you, love the Feather & Stitch girls xx

Posted 3 hours ago

“Feather & Stitch had specific boots i was looking for, ordered from website, quick delivery, nicely packaged and a lovely little note within. The boots are fab and I would not hesitate to buy from them again.. first class”

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Posted 2 weeks ago

“Beautiful gift and so well wrapped and presented. Speedy delivery. Great shop.”

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Posted 2 weeks ago

“I mistakenly ordered the wrong product from this company and when I contacted them to start a return (three times) they have not responded. I'd like my money back but that doesn't look likely at this point. I'm just going to send the item back to where it came from. Don't order from this company unless you're sure you want it!”

Helpful Report

Posted 3 weeks ago

We are so sorry to hear this & absolutely want to resolve this for you. Please do get in touch directly with us on 020 8332 2717 or email shop@featherandstitch.com

Posted 3 weeks ago

“The staff couldn't have been more helpful. I am delighted with my purchase.”

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Posted 1 month ago

We are so pleased, thank you for your lovely review.

Posted 3 weeks ago

“Just needed to say what a lovely time I had visiting the store. I felt like I had a ‘no pressure personal shopper’ who brought out things she knew I would warm to having listened to well to what I was looking for. I mean, I could have bought the whole shop, but I settled on a lovely top and trousers which will be my winter / Christmas go to outfit. Left with a smile on my face and a spring in my step and will be back!”

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Posted 1 month ago

Thank you so much for your wonderful review, Clare! We're thrilled to hear that you had such a lovely experience in our little pink boutique! Our team are always on hand to help find the perfect outfit, so don’t hesitate to get in touch if you need anything. Enjoy your beautiful new top & trousers. Many thanks the Feather & Stitch team xx

Posted 3 weeks ago

“Great service and supper helpful team. Advice was so great in picking something for a present. Thank you Feather & Stitch!”

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Posted 2 months ago

Thank you so much for your fantastic review, Angus! We're delighted we were able to help you find the perfect present. Many thanks from all of us at Feather & Stitch!

Posted 3 weeks ago

“Great experience - they stock lovely brands and the package arrived wrapped beautifully and the next day! 5 stars!”

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Posted 2 months ago

“Thank you for my lovely clothing, prompt delivery, beautifully wrapped in tissue. 😊❤️”

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Posted 2 months ago

“I have bought from Feather and Stitch's online boutique on a few occasions now. They provide a wide range of brands with varying price points. They are competitively priced. Their items are delivered extremely quickly and are always beautifully wrapped. I find their sizing advice extremely helpful as I am in between sizes. I would not hesitate to recommend Feather and Stitch to friends and will definitelty be buying another item from them very soon.”

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Posted 2 months ago

“Item came super fast, beautifully wrapped with a handwritten note. I felt very appreciated as a customer”

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Posted 3 months ago

“Good efficient service. Descriptions on website are accurate so you’re never disappointed! Products always nicely wrapped. Always a pleasure to open.”

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Posted 3 months ago

“Great customer service, mix up over delivery address (my fault) but sorted out efficiently. Unfortunately the item I ordered wasn’t right for me but it was beautiful wrapped and presented with a hand written message 😊. If you were gifting it’s a lovely touch.”

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Posted 3 months ago

“Item arrived quickly, was beautifully wrapped and had a lovely note with it. Thank you.”

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Posted 3 months ago

“. Very speedy and lovely personalised note”

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Posted 3 months ago

“I love this beautiful Indy store in Richmond. It is a joy to shop there. All the staff are kind and helpful. As an online customer, I often need to ring and ask details about sizing and fabrics. The staff always have time for you and go above and beyond to help. My latest purchase, an Essentiel Antwerp belt, is fabulous quality and was an amazing sale bargain. Thank you Feather & Stitch.”

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Posted 3 months ago

“When I buy from Feather & Stitch online I receive my parcel superfast and beautifully parcelled and a personal note which always makes smile and glad that I have purchased from them it feels like a gift and it is thank you”

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Posted 3 months ago

“Great service and lovely clothing!”

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Posted 4 months ago

Feather & Stitch is rated 4.9 based on 1,081 reviews