Field and Trek Reviews

Name: Field and Trek
Rating: 4.17

4.2 Rating 4,777 Reviews

79 %

of reviewers recommend Field and Trek

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4.2

Based on 4,777 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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support@fieldandtrek.com

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Field and Trek 5 star review on 17th November 2017

Jeanette Helsted

Field and Trek 5 star review on 9th September 2017

Anonymous

Field and Trek 5 star review on 25th July 2017

Matthew Aves

Anonymous

Anonymous // 01/01/2019

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“Great service quick delivery and good updates from order through to delivery”

Helpful Report

Posted 10 years ago

“"Poor" rating is due to F&T's returns policy not the product performance. But for F&T's efficient replacement of the faulty item, would have been "Very Poor". Purchase was for two Nevica ski holdalls. On receipt, a wheel unit on one of the holdalls was twisted (assembled out of position) & wouldn't track correctly. These things shouldn't but do happen - original manufacturing fault so apply the returns procedure. However, F&T's terms & conditions require the customer to pay the return postage - in this case £12.98 @ RM's heavy parcel rate (3.5kg), for an item costing £25.99. Wouldn't complain if it was a small, light item. Find it unacceptable that customer should bear the cost of the manufacturer's quality control failure. Suggest that F&T should apply the practice of other reputable retailers in these circumstances by e-mailing the customer a postage pre-paid returns label.”

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Posted 10 years ago

“You didn't have the size sandal I wanted so I ordered online. When these didn't fit I found I had either to pay returns postage on them or make an exchange at a F&T store. I think you should give cash refunds like everyone else. I feel this quite strongly and would not buy online again in similar circumstances. R Sinclair”

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Posted 10 years ago

“A1 service . Every think in stock. Fast delivery.”

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Posted 10 years ago

“I would like to write a review on my new Boots, had I got them, but because you specify a signature is required and they can only be delivered to my house, I have not received them yet. I have 1, a job, and 2, a life, so have missed two attempted deliveries. Very difficult to speak to a human at F&T or Yodel delivery service to sort out. Too much hassle to order from you again.”

Helpful Report

Posted 10 years ago

“Excellent jacket, great value for money. Would highly recommend”

Helpful Report

Posted 10 years ago

“Very fast delivery”

Helpful Report

Posted 10 years ago

“slight delay with the order because they were out of stock of 3 in 1 oil and to save on postage we decided on the phone to wait for the oil before sending all the items.when it arrived it came first class and well packaged .Good service.”

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Posted 10 years ago

“Speedy delivery ,great quality product and great price.”

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Posted 10 years ago

“Online shopping was easy. Only issue I had was that I paid for a Saturday delivery and the order came the following day (mid week). Not a problem as my neighbour took it in.”

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Posted 10 years ago

“Super efficient and brilliant value - thank you.”

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Posted 10 years ago

“Exceptional value.”

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Posted 10 years ago

“bargain purchases delivered within a week - what more would you want!? excellent”

Helpful Report

Posted 10 years ago

“Received promptly and as described.”

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Posted 10 years ago

“Great price very prompt service . Always my first stop for outdoor kit”

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Posted 10 years ago

“Very quick delivery and communications well packaged and items as described definitely 5 star company”

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Posted 10 years ago

“I ordered three pairs of walking shoes, one delivered to my home address and the two others to the Guildford branch. Delivery times on all were ery good and efficient. I went to pick up the Guildford ones yesterday (11th February) and the two young men in the store were absolutely charming and most helpful and courteous. I had phoned earlier and was given clear directions to the shop from the railway station. I gather that most Field and Trek stores have closed and hope this one doesn';t go the same way and if it does, please keep employing those nice young men somewhere! I”

Helpful Report

Posted 10 years ago

“Offered discount but was not received on final bill. Slow delivery and useless.”

Helpful Report

Posted 10 years ago

“FOund replacement boots for my daughter - just a size bigger but the same as her last ones which have been excellent. Paid extra for next day delivery and they arrived very promptly.”

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Posted 10 years ago

“Would prefer free delivery”

Helpful Report

Posted 10 years ago

Field and Trek is rated 4.2 based on 4,777 reviews