Field and Trek Reviews

Name: Field and Trek
Rating: 4.17

4.2 Rating 4,775 Reviews

79 %

of reviewers recommend Field and Trek

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4.2

Based on 4,775 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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support@fieldandtrek.com

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Field and Trek 5 star review on 17th November 2017

Jeanette Helsted

Field and Trek 5 star review on 9th September 2017

Anonymous

Field and Trek 5 star review on 25th July 2017

Matthew Aves

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Checked their store locator. Found store in Sterling Mills. Drove there only to discover it has been closed, apparently since at least 2016. Please update your website to save more wasted journeys.”

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Posted 2 years ago

“This goes back a few years, so its possibly not fair to report now. I bought a rain jacket which I hardly ever wore. Whilst it is was an awesome jacket, one of the zips on the front of the jacket failed after a year. Was quite prepared to pay for a repair and contacted Customer service. But the team, were just not interested. So effectively a useless jacket”

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Posted 2 years ago

“This company is failing to refund delivery costs which is outside of the terms and conditions on their website - they are ignoring all emails to customer services and they have no contact telephone numbers. Avoid this company. I will never buy from them, sports direct or hof again.”

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Posted 3 years ago

“Totally incompetent.”

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Posted 3 years ago

“Do not buy from these muppets. Non existent customer service. Deliver the wrong items and impossible to resolve. Must be run by clowns.”

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Posted 3 years ago

“Ordered a sports top. Was sent the completely wrong colour. Returned to them but still waiting for a response. Customer service is abysmal. Response time is ridiculous. Would never ever order from this muppet outfit again.”

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Posted 3 years ago

“Field and Trek are Sports Direct! Would not have purchased from them if this had been more transparent. Check at the bottom of the Field and Trek website at the bottom....it says SportsDirect.com. Grrrrr.”

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Posted 3 years ago

“Cheaper ticket prices tgan purchased online and no responses to my emails and no contact telephone. Disgusted 😢”

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Posted 4 years ago

“Easy website, nice items, BUT: - prices on the boxes of the items you get are WAY lower than what you will have paid for it, leaving you feeling cheated - no customer support or response if you want to discuss an issue. Very disappointing, I would certainly never buy again from them”

Helpful Report

Posted 4 years ago

“This company is appalling, I ordered 2 T shirts usually £9 each or 2 for £14. plus 4.95 P&P. They informed me that they were temporarily out of stock and would only be sending 1. I got in touch to ask them to send another colour as a replacement. They didn't reply and I have received 1 T shirt and had to pay the full postage for 1 instead of 2 T shirts. I have been onto their website twice since and they are still advertising the same colour and size that I ordered and indeed I can place them in my bag so that would suggest they have plenty in stock. I think I have been scammed and very disappointed that they did not get in touch to inform me as I would of been happy with another colour. I can not recommend this company.”

Helpful Report

Posted 5 years ago

“Wrong item dispatched failed to refund postage costs of 4.99 to recieve item and 2.95 to return item beware”

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Posted 5 years ago

“Paid £7.99 for next day delivery and order has not gone out! NO contact number just emails. This is not good enough will never us again!!”

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Posted 5 years ago

“I returned a pair of walking sandals weeks ago and I am still waiting for a refund despite emailing customer services.😢”

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Posted 5 years ago

“I was unable to buy directly from one of your stores. I specifically wanted to try the walking boots on before buying. Your website is out of date, the Royston store has closed down and the store in Norfolk does not exist. I bought online, the walking boots were too small and when I returned them they were sent back stating unreturnable . Very disappointed with service.”

Helpful Report

Posted 5 years ago

“Bought a pair of Gelert waterproof walking shoes 6 month ago . The tread is completely bare. Hardly used so contacted F&T twice with no reply. Very poor after sales. I have used F&T for many years so surprised at their attitude to a loyal customer with a valid complaint.”

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Posted 5 years ago

“Please contact me lucydal@tinyonline.co.uk I tracked my parcel and read it had been signed and received. I have NOT received it.”

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Posted 5 years ago

“Ordered our item for a trip to France in plenty of time. Took over a week to dispatch. Email sent to cancel as only way to contact. No reply. Despatched anyway and arrived day after we left. Terrible service. Will never bug from this store again. Millets and sports direct gave excellent service if looking to buy camping gear. Now have the inconvienienve and cost of returning item when I return from holiday that should have 1. Been delivered far earlier and 2. Been cancelled when I requested.”

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Posted 5 years ago

“Short delivery, and no reply to my email. Then they won't answer the phone”

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Posted 5 years ago

“Not got my order yet. Ordered nearly a week ago”

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Posted 5 years ago

“Product faulty sent several emails to your company without a response only mark at your Ambleside store of any help. Unfortunately being associated with the joke that is sports direct says it all. I will at this point never purchase a product from your stores or online again”

Helpful Report

Posted 5 years ago

Field and Trek is rated 4.2 based on 4,775 reviews