Field and Trek Reviews

Name: Field and Trek
Rating: 4.17

4.2 Rating 4,775 Reviews

79 %

of reviewers recommend Field and Trek

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4.2

Based on 4,775 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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support@fieldandtrek.com

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Field and Trek 5 star review on 17th November 2017

Jeanette Helsted

Field and Trek 5 star review on 9th September 2017

Anonymous

Field and Trek 5 star review on 25th July 2017

Matthew Aves

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods ordered did not fit, size 5 were too tight don't know why.”

Helpful Report

Posted 6 years ago

“The item purchased is fine and a reasonable price bearing in mind that it is not one of Garmin's current models. My problem has been with the delivery process. Originally told that the item would be delivered Monday 21st I was pleased to receive a text and tracking information on Sunday morning for a Sunday delivery. A full day was spent waiting in for this and I was astounded to see on the tracker that delivery had been attempted at 2.44 despite that we were looking out for this. I suspect that no such attempt was made. A second day, Monday 21st, was wasted also waiting for a delivery that did not happen. I tried to contact customer service yesterday as it was really difficult to get information about where my parcel was. Today I had to give up a third day out walking to wait in for yet a another day and mid afternoon the item was delivered. I queried the courier about Sundays experience and he was philosophical / dismissive about it. I got the feeling that Sundays courier might have just not bothered! So, touch wood, Field & Trek supplied a decent product but the delivery process was well under standard and I wasted two full days waiting. I suggest that the text service could provide a window for the delivery time and useful information provided in the tracking. I am nopt sure that Hermes provides the right service for domestic customers. Might I add that Field & Trek has always been a trusted brand for me and I have been a customer since the late 70's making many bulk purchases for my job in outdoor education. I am not sure what to think now.”

Helpful Report

Posted 6 years ago

“Found the products to be of good value for money, but dissapointed in the delivery service. Paid for next day delivery, and only 1 of the 2 consignments were next day (no reasons given) Consignment 1 was put over the side gate (8 feet tall) which can only have been dropped down the other side, having had lanterns in the shipment.”

Helpful Report

Posted 6 years ago

“Yo guys had cheat bikes”

Helpful Report

Posted 6 years ago

“The quality of the item was good. Delivery via Hermes was not. I paid £7.99 for next day delivery and the package was eventually delivered 3 days later.”

Helpful Report

Posted 6 years ago

“Items delivered quickly but I'm not happy about having to pay for delivery and returns.”

Helpful Report

Posted 6 years ago

“Website was easy to use and good update on progress with the order.”

Helpful Report

Posted 6 years ago

“Great product however paid next day delivery and didn't receive for 3 days, very annoying as I waited in”

Helpful Report

Posted 6 years ago

“I wasn't happy with the ski jacket which I ordered. I had to return it because it was too small, not a standard size 14, hardly even a size 12 when I compared it to my present jacket. The jacket itself seems of good quality.”

Helpful Report

Posted 6 years ago

“Love my jacket it came safe and quick ,it looks like it will last for ever”

Helpful Report

Posted 6 years ago

“+ Parcel arrived on time and was kept informed of its journey. - You have to pay postage for any products to be returned.”

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Posted 6 years ago

“Fast delivery of item. Would have prefered a free delivery on larger orders as it common on most other sites. It would also be nice if packaging was more recycleable as the black plastic bag is impossible to recycle.”

Helpful Report

Posted 6 years ago

“Items arrived on time, good price”

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Posted 6 years ago

“can't review not had goods yet?”

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Posted 6 years ago

“Haven't yet I've not receivedreceived my order in store”

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Posted 6 years ago

“Good selection of items on site. However the ski jacket I purchased for £240.00 came with a price label of 192 Euros! Not impressed!”

Helpful Report

Posted 6 years ago

“Would have been a much higher rating if you'd not used Hermes and charged nearly £5 for a third-rate delivery company. Formal complaints made to both Hermes and F&T”

Helpful Report

Posted 7 years ago

“Might be better to ask me once the goods have been received. I was told that they had been despatched from the warehouse to Chesterfieldthree days ago and that I would receive an e-mail when it arrived. I'm still waiting!!”

Helpful Report

Posted 7 years ago

“Their prices are competitive and it is easy to see what stock is available at any time. However ... I do not like the fact that you cannot contact them by telephone. They appear to almost 'hide' away from you, so customer support should be considered as being poor.”

Helpful Report

Posted 7 years ago

“Goods received quickly which was good but jacket was sent back NOT because I changed my mind but because it wasn't a good fit. I put that in the comments box. You need to have more options for why items are being returned.”

Helpful Report

Posted 7 years ago

Field and Trek is rated 4.2 based on 4,775 reviews