Fields Menswear Reviews

Name: Fields Menswear
Address: 100-102 Hamlet Court Rd, Westcliff On Sea, Essex
Rating: 4.81

4.8 Rating 837 Reviews

95 %

of reviewers recommend Fields Menswear

Company Reviews

Product Reviews

483

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Phone:

01702 352800

Email:

info@fields-menswear.com

Location:

100-102 Hamlet Court Rd, Westcliff On Sea
Essex
SS0 7LP

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Fields Menswear 5 star review on 12th July 2016

Jane Mutlow

Fields Menswear 5 star review on 28th May 2016

Sian Rebecca Lewington

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service but poor quality product”

Helpful Report

Posted 6 years ago

“My parcel was expected today but I received a text from dpd this morning to say that as they hadn't received the parcel from fields they couldn't deliver it. Disappointing but perhaps this is feedback you require”

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Posted 6 years ago

We are sorry to learn you were not completely satisfied with your delivery. Having looked at your order it is for a non mainland UK destination and does not qualify for next working day delivery as stated in our delivery policy; https://www.fields-menswear.com/delivery-details-i5 Our apologies if this was not completely clear when you placed your order and thank you for your feedback we are always looking to improve the service we provide. Kind Regards, Fields Menswear

Posted 6 years ago

“Although goods were delivered quickly the waist size 44 of the Scott Stripe Trousers was very tight. A 44 usually fits me. I noticed on the first review of these trousers that a customer had the same experience. When this customer reordered a 46 size, thet apparently were no different to the 44 size. As I needed these trousers by Friday of this week I tried to contact you by your chat line but this was unavailable all day and your published phone line does not work. I am sending my order back for a refund today as I have had to make alternative arrangements.”

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Posted 6 years ago

“Regrettably having attempted to change the delivery address your website would not effect the alteration requires. The delivery agents DPD accepted online to alter the delivery address but seemingly did not do so as their attempt to deliver the articles to the same address as the billing address meant that nobody was at the premises to receive them. I still do not have the articles and they are now to be delived to the local DPD drop point. I will not be able to retrieve the articles until wednesday at the earliest. All this happened because your website payment procedure would not effect and accept a change of address. Very frustrating and disappointed.”

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Posted 7 years ago

“The delivery date was not kept to and have not been advised of a new date !”

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Posted 7 years ago

“item was not avilable ....”

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Posted 7 years ago

“I received the review request before the product - not helpful”

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Posted 7 years ago

Dear Mr Fredericks, Thank you for your recent order via the Fields Menswear website. We would like to apologise for the fact that you were asked to review our service before the goods had arrived. All reviews are timed to go out 7 days after purchase. We have spoken with our web developer to ensure all review requests are sent after this time to allow our customers to form an opinion. Customer reviews are very important to us and anyone looking to use our company and we welcome your feedback. If we can be of any further assistance regarding this or any other matter, please contact us.

Posted 7 years ago

“My purchase is not being delivered until tomorrow some 4/5 days since it was purchased ................ Yet if I buy something from Amazon it is more often or not delivered within 24 hours. You may want to review your delivery service ............... Regards Tony”

Helpful Report

Posted 7 years ago

Dear Mr Harman, Thank-you for your order from the Fields menswear website, we are sorry to hear that the delivery time was unsatisfactory. When a customer orders from our website, it is clearly stated, depending on what time the order is placed, when the customer is going to receive their items. Unfortunately we do not have a collection over the weekend, therefore anything ordered after Friday 4pm, will be delivered the following Tuesday. As a small independent store, we aim to be very competitive and thank all of our customers for their continued support and custom. If we can be of any further assistance regarding this or any other matter, please let us know. Thank you for choosing to support a small business and for providing feedback. Regards, Fields Menswear.

Posted 7 years ago

“Postage and tracking excellent, but sent wrong shoes! No time to send back as im getting married sharply! They'll have to do, but not what I ordered!!!”

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Posted 7 years ago

We apologise for the error and inconvenience in sending the wrong item. We usually carry out thorough checks and inspection before despatch of goods. We thank you for your patience in this matter, and hope that the solution we have offered you is satisfactory. Kind Regards, John. Regards, John

Posted 7 years ago

“I made an order solely because I had been given a £50 discount because of poor service in the past. I got the obligatory text/ emails the day before stating that my purchase had been despatched. I was expecting a text on the morning of delivery to inform me of my 1 hour delivery slot. I actually got a text at 9.40am saying that as the courier company hadn't received the package from Fields despite paying for next day delivery it was unable to deliver. I rung Fields who assured me it was due for delivery that afternoon. I then received an email from courier reiterating that delivery couldn't happen. I have now changed delivery to the next day. Shame no one from Fields know what's going on and have a funny way of trying to win back my custom”

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Posted 8 years ago

“No notification that my order is awaiting stock, when I ordered it gave me no indication that the items were not in stock so as yet I have not received the items”

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Posted 8 years ago

“You promised delivery fo the following day Tuesday!! As at 11.am today THURSDAY the shoes have not been delivered.”

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Posted 9 years ago

“It would have been nice if you had supplied the jumper”

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Posted 9 years ago

“Yet to receive despite next day delivery so difficult to review...”

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Posted 9 years ago

Fields Menswear is rated 4.8 based on 837 reviews