FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.07

4.1 Rating 1,723 Reviews

76 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,723 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Paul Cousins

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking customer service,you can only send an email which takes ages for them to reply. The mats do not click in place as stated,do not waste your money!”

Helpful Report

Posted 3 months ago

“Order received in 7 days for a BMW 2-Series. Great quality mats (free upgrade to Supreme Quality) for the price. Fit like a glove. Good comms throught transaction. 100% recommend l. Thank you.”

Helpful Report

Posted 4 months ago

“My mats are good quality and good value. The only problem is the driver’s side mat does not stay in place as the fixing holes (press studs) are not deep enough to stay in place so the mat slides which is quite a nuisance.”

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Posted 4 months ago

“Absolutely terrible service”

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Posted 4 months ago

“Mats are fine but they really should have the Velcro pads sowed onto the mats rather than some cheap sticky pads supplied that don't stick Mats have now curled up at the edges a look a real state. Contacted them but couldn't be bothered.”

Helpful Report

Posted 4 months ago

“These car mats are top quality, i purchased them for my 73 plate Mokka, and they are perfect. It is worth the wait, and customer service is great communication. Thank you 😊”

Helpful Report

Posted 4 months ago

“The mats took over 10 working days to arrived. I chased them twice and was told they had been dispatched, however I had not received an email to say so. Eventually upon chasing for the third time I received a dispatch email that evening and they eventually arrived. The rubber mats smelled terrible, very worryingly so. I queried this and they told me this was normal and I was to “soak them white vinegar/water solution and it should fade away.” I declined this option and requested a refund. They then offered me 10% off which I declined and asked for a refund. They still did not acknowledge this and told me they had to speak to their factory. They have not replied to me since and it’s been a week now since I last heard from them. They do not respond to the live chat on their website. They don’t have a phone number. They take days to reply to emails. They fail to acknowledge customers requests for a refund. I would not recommend purchasing from finest car mats at all. Stay clear.”

Helpful Report

Posted 4 months ago

“The car mats fit perfectly and the material has a great quality feel to it. Very happy with my purchase.”

Helpful Report

Posted 5 months ago

“When I ordered the car mats deliver was stated at 8 working days. I heard nothing from them after the 8 days so when I contacted them they said processing takes longer than stated on the website and it takes up to 10 days. Once it exceeded the 10 days and I had waited overall 15 days I requested a refund. Typically straight after I requested a refund they dispatched my order to which I requested it to be cancelled. All in all delivery took way longer than stated and there was minimum contact. I would not not recommend this company or use them again!”

Helpful Report

Posted 5 months ago

“The mats have finally arrived. They are fine. But the delivery is very slow.”

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Posted 5 months ago

“Received my order today for 2017 Ford Focus. Mats are superb quality, a perfect fit and a very very reasonable price. Delivery did take a couple of weeks, a little longer than expected but we’ll worth the wait. Will definitely be recommending this site to friends and family.”

Helpful Report

Posted 5 months ago

“Arrived on time Nice material Suitable size Worth price”

Helpful Report

Posted 5 months ago

“I ordered mats for my daughters new car over two weeks ago, haven't received a thing but have been charged. Contacted company, gave me no straight forward answer so I'm still none the wiser if I'm ever going to receive them. Yesterday was contacted by another customer asking ME where his car mats are! WTF? These cowboys gave him my email as a customer service rep.. jokers... awaiting refund.”

Helpful Report

Posted 5 months ago

“Ordered on the 2 Nov today 14 Nov ..... Items did not arrive, not even the EVRY does not show any sign of taking the order. For the price I have paid I have expected at least 3-8 days delivery as promised. Very very poor service... for order #FCM2953412”

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Posted 5 months ago

“Excellent made car mats for my Audi Q3, fit perfect”

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Posted 5 months ago

“Good quality car mats, they look great . Didn't have long to wait .. Would definitely recommend..”

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Posted 5 months ago

“I was expecting in a superior product it when they came the eyelets which secure those minutes to the car floor at fallen out. I had contacted and asked them to send a replacement eyelets for me to fit but now they want photographs I have since purchased new mats from Peugeot and I would recommend going to dealerships to get your mats delivery schedules. We’re not as described in the quality for me was not satisfactory.”

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Posted 5 months ago

“The car mats fit my car perfectly and are of good quality. I'm ery happy with my purchase and with the standard of service provided.”

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Posted 5 months ago

“The set of Car Mats for my Hyundai are as promised; they look smart and fit perfectly.”

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Posted 5 months ago

“They’ve been in the car a few weeks now and so far seem great. I would recommend.”

Helpful Report

Posted 5 months ago

FinestCarMats.co.uk is rated 4.1 based on 1,723 reviews