FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.07

4.1 Rating 1,738 Reviews

76 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,738 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 1 star review on 11th November 2024

Akin

FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

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“I purchased some BMW X1 mats and forgot to amend my address having just moved (Apple Pay). Sent an email and had an immediate response, mats arrived within 3 days and look amazing!!! Thanks ever so much”

Helpful Report

Posted 2 years ago

“I ordered around 2 months ago. They couldn't deliver the parcell because I wasn't at home. My order has been returned. I wanted my money back.They never pay money back. And they only say sorry….”

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Posted 1 month ago

“I received my very good quality mats on time, make exactly as I asked for would definitely recommend them 💯 %”

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Posted 3 months ago

“Just recieved mats today. Very pleased with them, excellent quality and perfect fit, well worth the price. Good delivery time.”

Helpful Report

Posted 3 months ago

“Just received my mats and I’m delighted with the quality and fit. Owing to an error, almost certainly on my part, I originally received mats for the previous model of my car but on contacting the company they were very happy to supply replacements once I had returned the incorrect ones. I would recommend this supplier for the quality of product and attention to customer care so full marks from me.”

Helpful Report

Posted 3 months ago

“Mats are great quality, delivery was quick and communication excellent. I have bought two sets for two different cars and am very pleased with both. Will certainly buy again from Finest Car Mats when I next need mats.”

Helpful Report

Posted 4 months ago

“The Mats arrived and they are 100 times better quality than the ones I purchased from the main dealer and a quarter of the price, I'd highly recommend them if your looking for new mats for your car”

Helpful Report

Posted 4 months ago

“I selected the premium end of the range for my Kia Ceed and the communication and quality of the actual mats was within my expectations based on their marketing. Communication was good. However the mistake was ordering the special trim and strongly suggest you do not use this service. The sewing on the trim was appalling with as much as 10mm sections having been missed by the seamstress person. Absolutely the worst I have ever seen. I asked for replacement - rules state you cannot get full refund as they regard it as a special order - or a substantial discount. They offered 5 per cent saying I had already had 15 per cent discount - this was not a discount merely a sales marketing ploy given as standard to all sales so not a discount at all merely a sales enticement. I finally accepted 10 per cent discount because I wanted an end to it and the prevarications. I would never recommend this company and would certainly advise anyone not to have anything other than their standard black trim. To them I would highly recommend they check their products for quality before despatch.”

Helpful Report

Posted 4 months ago

“When the mats were initially delivered I thought they looked great and they fit well. Unfortunately after 4 months the stitching started to come apart on the drivers mat footplate causing it to flap up when I’m driving. I contacted the company to ask for a replacement for this mat only, but was told as it was out of their 15 days returns policy there was nothing they could do! Even though the item is clearly faulty.”

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Posted 4 months ago

“Can some one please contact me from finestcarmats sent numerous emails order 5833512”

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Posted 5 months ago

“Mats arrived after only 8 days and they fit really well and look great. They were great value for money. Dont waste your time and money buying mats from Halfords when these mats are half the price and better quality.”

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Posted 5 months ago

“Good quality fits perfectly well worth the money well done”

Helpful Report

Posted 5 months ago

“In April 2020 during covid, I started my exploration of the crypto world and investment. I can’t help but say how this has been a good decision in my life and I’ve been working from home from that moment till date due to the global pandemic. I started seeing the downside of this investment in 2022 when I got caught up in some crypto scam that placed me in a tough position. About $250,000 was I the verge of been taking away from me when I had difficulty getting into my account and all efforts towards that have been futile ending up costing me more money to get things fixed. My friend Andrew, who’s also a crypto enthusiast was the one I contacted one day, after much deliberation about this issue he suggested I contact a team tagged HACKSPEDITOUSLY. I was quite reluctant, but I chose to go with his suggestion for old time’s sake. I got feedback after I contacted them through email; (hackspeditously @ gmail .com) a few hours later, and that was the beginning of the desired positive expectation. I was asked to provide some credentials and details relating to my ownership of the said asset. After that was done, earlier than I expected, I got an email notifying me that 85% of my request was completed within a week and it was finalized in less than two weeks. I was able to get all my crypto assets back This is one of the major highlights of my 2023, and I have made it a duty to share this little news with any who might be needy. It’s great working with this team and do not hesitate to contact them if in need. You can contact them through email; (hackspeditously @ gmail .com) or Whatsapp: +1 5 6 7 2 4 6 3 1 1 7”

Helpful Report

Posted 6 months ago

“I bought some of the dearer mats and was very pleased with the quality but had a problem with the fit. On contacting the customer service they said they would sort it. I need not have worried as they were true to their word and tried and tried until the mats were correct. I would give them 10 stars if I could for their customer service, particularly Rizwan. Finally a company that puts the customer above profits. Thank you.”

Helpful Report

Posted 7 months ago

“Really pleased with the quality and fit (I went for 'Prestige) Arrived in perfect condition and make a huge difference to the look of interior.”

Helpful Report

Posted 7 months ago

“Compliant Still Ongoing Since 16 Feb 2024, this is the worse company in existence. Please avoid at all costs. My complaint was firstly about the quality of the matts degrading after minimal driving and less than two weeks or fitting them into my vehicle. The clip on the map has already broken and did so within the first two weeks and the rear mats still do not fit correctly even after placing my order on the website with the correct registration number of my car and sending multiple photos to them as requested to try and resolve the issue. However, the response has been that it's not their problems and it's outside of their returns policy of 15 days leaving me paying for some expensive top of the range mats that now look awful and do not fit my car. They have advised me to remove the mats from my vehicle and brush the dirt away, the clip is apparently meant to come off to stop damage to the cars carpet peg. As a professional car detailer, the issue is not dirt and brushing it back the other way, the issue is caused by the poor quality of product provided and I ordered the supreme/ top of the range matts. They have not committed to any response to the ill-fitting mats apart from they will get their department to investigate it. They clearly, do not care about the quality of service or product to the customer. As soon as they have your money, it is then not their problem. The Poor reviews have now become so bad and frequent, that they have removed Trustpilot off their website. I hope that the compliant keep coming, and that customer keep reporting the compliant on all platforms and this company should not be allowed to trade ad keep scamming customers as they currently are. I have read other customers complaints and some of the responses are aggressive, and nothing is of their own doing! I’ve fallen for the trick of this company and clearly not going to get any help or refund from them. I hope that by posting I help other customers use a more reputable/professional company when spending your hard-earned money.”

Helpful Report

Posted 7 months ago

“Very good quality car mats for the price. Fitted my 1 series BMW perfectly. I would definitely buy from this company again. Good communication, prompt response to emails. Had a slight issue with Evri and the company took up the issue immediately. The only small negative is that in my experience the company slightly over promise delivery timescale within their website. 8/9 days was more representative. I’d recommend.”

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Posted 8 months ago

“Quality item with plenty of choice and good manufacrure and delivey times”

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Posted 8 months ago

“Fine broker AVN first withdraw first deposit”

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Posted 8 months ago

“Excellent mats delivered on time very good quality”

Helpful Report

Posted 9 months ago

“Good communication and friendly customer support.”

Helpful Report

Posted 9 months ago

FinestCarMats.co.uk is rated 4.1 based on 1,738 reviews