FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.05

4.1 Rating 1,753 Reviews

75 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 1 star review on 11th November 2024

Akin

FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was at a standstill, unsure of my next move and mentally drained, when I discovered Michael and team From the start, their team made me feel like my situation mattered. They asked the right questions, listened without judgment, and provided clear guidance rooted in experience. What impressed me most was their consistency and sincerity. Every interaction reinforced that I was in capable hands. That sense of trust and stability was exactly what I needed during a difficult time”

FinestCarMats.co.uk 1 star review on 27th December 2025

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Posted 2 weeks ago

“AVOID AVOID AVOID !!! These are scammers got false evri number set up and promised be here by 8/12 nothing no replies to emails I paid via Clearpay so hoping I can get my money back via them somehow !! Awful cowboys”

Helpful Report

Posted 3 weeks ago

“They offer exceptional expertise while being sincerely trustworthy.”

FinestCarMats.co.uk 1 star review on 9th December 2025

Helpful Report

Posted 1 month ago

“Dont know where to start with these cowboys. Orderd matts for a tesla.model 3 nothing fancy so would have thought they'd be sent out quickly, 2 weeks later message or email, I then emailed them and they said 3 to 8 days from order, I said its 2 weeks and you have not even processed the order (I genuinely think they hope.customers forget and they keep the money), was told will be sent ASAP, 5 days later get confirmation matts delivered and im like how as I dont have them and guess what.they were delivered to wrong address. Was promised a replacement set, and now thats been almost 10days and I send messages daily asking where they are and now I am being ignored, 7 emails sent and being totally ignored, absolutely disgraceful company, ive raised with my credit company but I would stay well clear. Ryan if youre reading this then please show some professionalism and reply to my emails as this is fraud.”

Helpful Report

Posted 2 months ago

“Purchase 16th June 2025. Mats did not fit Citroen C3 car , clips in holes of the mats did not fit the pegs on the floor. Asked for refund , company took payment of £36.98 after dispute raised with credit card payment & never replied to our requests for a refund. Very poor service from Finest car mats London. Buy from main dealer avoid Finest car mats offers . Dave Hart. SW Scotland.”

Helpful Report

Posted 3 months ago

“I ordered my Car Mat 2 weeks ago, and still i didn't get any update from the company about my parcel. It seems like scam website or customer sevice is very pathetic. No phone number are given, no email reply.”

Helpful Report

Posted 3 months ago

“What began as a hopeful investment soon spiraled into a devastating loss of $102,000. When I realized I had fallen victim to a scam, I was left grappling with a mix of emotions—embarrassment, anger, and uncertainty about what to do next. In my search for a solution, I came across FRAUD SHIELD RECOVERY, a company that initially gave me some pause. But their professionalism quickly put my doubts to rest. From the very beginning, they treated me with respect, walked me through the recovery process clearly, and never made any exaggerated promises. Their steady communication and commitment throughout the process were incredibly reassuring. To my surprise and relief, they managed to recover a significant portion of the funds I had thought I’d lost for good.”

FinestCarMats.co.uk 1 star review on 10th June 2025

Helpful Report

Posted 7 months ago

“Although when the mats arrived they seemed good I've had a problem, the original email was answered but the problem not solved, all subsequent emails have gone un- answered. This does not live up to their advertised promises and would avoid buying from this company”

Helpful Report

Posted 7 months ago

“I ordered around 2 months ago. They couldn't deliver the parcell because I wasn't at home. My order has been returned. I wanted my money back.They never pay money back. And they only say sorry….”

Helpful Report

Posted 1 year ago

“I selected the premium end of the range for my Kia Ceed and the communication and quality of the actual mats was within my expectations based on their marketing. Communication was good. However the mistake was ordering the special trim and strongly suggest you do not use this service. The sewing on the trim was appalling with as much as 10mm sections having been missed by the seamstress person. Absolutely the worst I have ever seen. I asked for replacement - rules state you cannot get full refund as they regard it as a special order - or a substantial discount. They offered 5 per cent saying I had already had 15 per cent discount - this was not a discount merely a sales marketing ploy given as standard to all sales so not a discount at all merely a sales enticement. I finally accepted 10 per cent discount because I wanted an end to it and the prevarications. I would never recommend this company and would certainly advise anyone not to have anything other than their standard black trim. To them I would highly recommend they check their products for quality before despatch.”

Helpful Report

Posted 1 year ago

“When the mats were initially delivered I thought they looked great and they fit well. Unfortunately after 4 months the stitching started to come apart on the drivers mat footplate causing it to flap up when I’m driving. I contacted the company to ask for a replacement for this mat only, but was told as it was out of their 15 days returns policy there was nothing they could do! Even though the item is clearly faulty.”

Helpful Report

Posted 1 year ago

“Can some one please contact me from finestcarmats sent numerous emails order 5833512”

Helpful Report

Posted 1 year ago

“Compliant Still Ongoing Since 16 Feb 2024, this is the worse company in existence. Please avoid at all costs. My complaint was firstly about the quality of the matts degrading after minimal driving and less than two weeks or fitting them into my vehicle. The clip on the map has already broken and did so within the first two weeks and the rear mats still do not fit correctly even after placing my order on the website with the correct registration number of my car and sending multiple photos to them as requested to try and resolve the issue. However, the response has been that it's not their problems and it's outside of their returns policy of 15 days leaving me paying for some expensive top of the range mats that now look awful and do not fit my car. They have advised me to remove the mats from my vehicle and brush the dirt away, the clip is apparently meant to come off to stop damage to the cars carpet peg. As a professional car detailer, the issue is not dirt and brushing it back the other way, the issue is caused by the poor quality of product provided and I ordered the supreme/ top of the range matts. They have not committed to any response to the ill-fitting mats apart from they will get their department to investigate it. They clearly, do not care about the quality of service or product to the customer. As soon as they have your money, it is then not their problem. The Poor reviews have now become so bad and frequent, that they have removed Trustpilot off their website. I hope that the compliant keep coming, and that customer keep reporting the compliant on all platforms and this company should not be allowed to trade ad keep scamming customers as they currently are. I have read other customers complaints and some of the responses are aggressive, and nothing is of their own doing! I’ve fallen for the trick of this company and clearly not going to get any help or refund from them. I hope that by posting I help other customers use a more reputable/professional company when spending your hard-earned money.”

Helpful Report

Posted 1 year ago

“Poor quality mats the edging trim coming away and they arrived without any fixings clips / velcro pads even though they are advertising they are supplied . They have offered me a 4pk of velcro pads via email . I responded straight back asking for replacement mats with velcro pads fitted at the factory but they replied the next day telling me the pads have been sent out . Would not recommend this company .”

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Posted 1 year ago

“I ordered set of Essential and Rubber mats. First I got my delivery after 10 days and when I opened my package it only had a set of Essential mats. All 4 Rubber mats were missing”

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Posted 1 year ago

“Poor quality. company don't reply to emails. wouldn't use again. kia sportage mats I bought didn't fit properly,but despite several e mails absolutely no comment from this company.whole experience garbage”

Helpful Report

Posted 1 year ago

“Raised a question, got a ticket number, that was back at the beginning of January, followed up, still no response. Utter rubbish”

Helpful Report

Posted 1 year ago

“Ordered the Comfort Velour mats at £33.99, received some cheap terrible quality mats. They apologised and said they would send the correct mats. After many many emails, they just keep saying I have received them, which I have not. Now they are saying I only paid £17.99 so got what I paid for !! Awful service and just take your money. Avoid.”

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Posted 1 year ago

“Do not use these, shocking service, never respond to emails, what should have taken a few days took weeks, don't believe what they say and they get your review removed also.”

Helpful Report

Posted 1 year ago

“NEVER BUY FROM HERE. Despite entering the registration plate before purchasing they sent the wrong mats and now won’t accept my return.”

Helpful Report

Posted 1 year ago

FinestCarMats.co.uk is rated 4.1 based on 1,753 reviews