FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.07

4.1 Rating 1,726 Reviews

76 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,726 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Paul Cousins

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Promised between 2-8 days nearly in my 3rd week and still no sign, they keep saying it’s with evry but evry haven’t even got them yet”

Helpful Report

Posted 9 months ago

“AVOID! Terrible experience, waste of time. Similar experience to earlier reviews. Ordered against 2-8 day delivery. No tracker information, was told that EVRI has lost the order. Promised a replacement high priority order had already been collected by EVRI, but no action, no delivery and tracking info from EVRI indicated they were still waiting for delivery. The lack of honesty and transparency is as bad as the delays. Now I have been promised (and am waiting for) a refund. Let's see.”

Helpful Report

Posted 9 months ago

“Avoid at all costs! Apparently dispatched my item on Friday 21st July, still awaiting on the tracking information updating 1 week later. Conflicting information all over the website regarding delivery. One page at the bottom for VW says 2-5 days, on confirmation e-mail it states 2-8 days. Which is it? Quick e-mail response until it comes to questioning a full refund as fed up being out of pocket for £29.99 for 2 weeks, and no car mats! Shop elsewhere for car mats and avoid these cowboys.”

Helpful Report

Posted 9 months ago

“I believe this company to be a scam. They claim 48 hour dispatch and delivery within 2-8 days. It has been 2 weeks and my order still hasn't left the sender. They have however marked it as dispatched which then generates and Evri tracking code. This means I cannot cancel the order and claim a refund as it is "too late". The company is also really hard to get in touch with as they only provide an email address and an online chat service that they don't reply to. I am most likely going to have to try and claim the money back through my banks fraud department which makes me feel sick to the stomach that despite me getting a refund, this scam company still has the money. Avoid like the plague.”

Helpful Report

Posted 9 months ago

“Ordered about three weeks ago, still waiting. Not sure if I'll ever receive the order as Evri is still waiting to pick up the parcel and they are sending emails asking how was my experience! Deliver the mats first for me to rate you. Feels like a scam”

Helpful Report

Posted 9 months ago

“Absolutely shocking service order my car mats 3 weeks ago since says awaiting dispatch on Evri website I’ve given up ever receiving my car mats and it’s now in the hands on trading standards and the small claims court . Beaware”

Helpful Report

Posted 9 months ago

“I recently purchased car mats from this company, and while the mats themselves were acceptable, I must say that the overall service was appalling. It took nearly three weeks for the mats to arrive, which was quite frustrating. Even worse, whenever I tried to contact them through emails, their response was lackluster at best. They seemed more interested in blaming the courier for the delay rather than taking responsibility for their own shortcomings. The lack of communication and accountability really left a sour taste in my mouth. If you're in urgent need of car mats, I'd recommend looking elsewhere for a more reliable and efficient service.”

Helpful Report

Posted 9 months ago

“delivery service useless”

Helpful Report

Posted 9 months ago

Hi John, We provided the Rubber mats you've ordered in a timely manner, what was the issue you faced please? We'd love to hear any feedback as to where we can assist and can look into it right away - please can you reach out to us on info@finestcarmats.co.uk?

Posted 9 months ago

“I am absolutely apauled, i placed my order on the 01/07/23, when i track this , it hasnt moved one bit ,so i contacted finesmatsuk only to be told 5 times now it will be here in a few days which is absolute ballssu”

Helpful Report

Posted 9 months ago

“Ordered on 1st July, still not arrived, no number to phone. Have contacted email, they do get back to you but just tell you it is with Evri since July 6th awaiting updates. But Evri say they are 'expecting' the parcel still. Gave them ultimatum mats within 3 days or refund, got some story about a delay on delivery please be patient and wait abit longer, its been ages and after reading other reviews now dont think I will get them at all. Won't let this drop will get my mats or money. Not on! Be wary people.”

Helpful Report

Posted 9 months ago

“Order not received, ordered on 1st July Chased on 15th and told to keep an I on the tracking. Evri status says 12:10 - Thu Jul 06 We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it There is no update since.”

Helpful Report

Posted 9 months ago

“Poor quality , I ordered supreme mats thinking they would be super thick ...I asked the question thinking the mats were sent out wrong but it was confirmed they were the best quality....I would of been better off going to the local Sunday Market and buying some for a tenner....they would of been better quality”

Helpful Report

Posted 10 months ago

“3 weeks later and still waiting delivery”

Helpful Report

Posted 10 months ago

Hi Paul, Very sorry about this, looks like the original parcel was lost in transit with the courier. I'll be replacing this and have this sent out earliest by Tuesday and you can expect it this week at latest. Please accept our sincerest apologies.

Posted 10 months ago

“Mats do not fit. Refusing to refund. Advised by Trading standards they are breaching section 75 of the consumer protection law whilst they state no refund for custom made(as all thier mats are) not fit for purpose overrides that whereas it would be valid if you had changed your mind.”

Helpful Report

Posted 10 months ago

Hi Stephen, I am looking into this for you and to see what has occurred, please expect an email from me (Sal) for further information and i'll be more than happy to see what's gone on and why these do not fit well. Thanks

Posted 10 months ago

“The mats are wrong size and shape. Very disappointed was looking forward to my new mats especially after reading reviews.”

Helpful Report

Posted 10 months ago

Hi Ifti, Please reach out to us by email to info@finestcarmats.co.uk and we can happily help you out here as soon as possible.

Posted 10 months ago

“They seemed fine however unfortunately due to reasons we aren’t able to use them. I did ask for a number to call to explain and also I gave you mine. But all I could do was email. I asked for a refund but was told as they were custom made I couldn’t I emailed your policy on refunds. Now I’m having to sell them privately”

Helpful Report

Posted 10 months ago

Hi Chris, I hope you are well, our main customer service channel runs through emails to ensure we have a list of tracked issues, this is well known across many other car mat competitors too. This works well for us so we can ensure we can reply back efficiently and in a timely manner. I'm sorry to hear that you could not use the mats, but as stated on our website and terms of conditions - anything that's customised i.e trims, added heelpads etc is classed as a custom mat and is not refundable.

Posted 10 months ago

“If I had known that my order would have taken so long to arrive I would have ordered elsewhere. The mats I received are OK but have had better. They'll do the job I suppose. For those looking to purchase please be aware that this company DON'T HAVE A CONTACT PHONE NUMBER.”

Helpful Report

Posted 10 months ago

Hi Ewan, I hope you are well. That's correct, our support work 7 days a week and we provide customer services via email as we find this easier and better to work with. If the requirement of a phone call is needed, we go above and do make the call with our customers but that's when it's required. We find communicating via email better as we have it logged and stored as opposed to a call. Im sorry about the delay which was caused to your order, we had a back log and sometimes we can go above our stated times. Please accept our sincere apologies!

Posted 10 months ago

“The worst service! This seller came recommended from a garage but i will be letting them know about my experience. Faulty mats received in dreadful packaging. Asked to cancel order, seller refused and has sent more! Would not listen to my requests! Avoid”

Helpful Report

Posted 10 months ago

Hi Lisa, I hope you are well. I'm sorry about the experience regarding the packaging, would you be kind enough to reach out to us with you're telephone number we'd be happy to call you and help you out right away? Please FAO Reviews.IO - SP as the email title to info@finestcarmats.co.uk and let us know you're phone number and let's help you get this sorted. Our packaging is straight forward but sometimes can be damaged in transit with the courier which sadly is out of our hands but we can happily assist here.

Posted 10 months ago

“Ordered a set of the comfort ones for my vw scirocco, don’t clip onto the clips, drivers side was to big sitting up my accelerator pedal, quality feels like they are going last about a week until they fall apart”

Helpful Report

Posted 10 months ago

“The mats were ordered using my reg number, however the mats the website suggested don't fit my model. I got them as a present so were outside their 14 day return policy, and their customer service refused to do anything as they're not allowed. It also took 2 days to get an email reply and the Livechat isn't much better. After kicking off I got to speak to a director, who sent some new mats as goodwill gesture, but they still don't fit! Now the director has gone silent and I'm back talking to the brick wall in Customer Service. The website says they're happy to call you back, but that's rubbish, I've asked multiple times. Absolutely useless company”

Helpful Report

Posted 10 months ago

FinestCarMats.co.uk is rated 4.1 based on 1,726 reviews