FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.07

4.1 Rating 1,726 Reviews

76 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,726 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Paul Cousins

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my parcel. Where is my parcel? What phone I call to complain?”

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Posted 1 year ago

“been waiting nearly a month for my mats, if they ever turn up i will give a review”

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Posted 1 year ago

“I’ve been waiting for over 2 weeks and they still haven’t arrived”

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Posted 1 year ago

“Mats never arrived. Been more than 15 days since ordered. worth about £65”

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Posted 1 year ago

“Come back with a hole on stitching very disappointed”

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Posted 1 year ago

“Ordered on 30th April, now the 15th May and still not recieved an email saying they've been posted.”

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Posted 1 year ago

Hi Jacob, Extremely sorry about the delay caused, your order was received, cut & processed the next very day but I'm afraid our courier Evri had issues which caused a few pallets of our orders in turn lost. We had to work on finding out what actually occurred but had to wait a few days as our account manager was away on annual leave. We've been informed they were lost and we turned quickly in getting these 4 pallets cut and processed, please expect them ASAP. If you have any questions, please don't hesitate to contact us through our support channels and we will do everything we can to assist. These will be out the door tomorrow and you can expect them latest by Thursday.

Posted 1 year ago

“Really disappointed at the moment. I ordered mats more than two weeks ago. The product still hasn’t been received and it the courier (Evri) say they have yet to receive the order. Very poor. Update: despite the response below that apparently a ‘pallet of mats have gone missing’, I have still received any information about the replacement. I’m clearly not the only one. I would avoid this company. Currently going through credit card recovery for refund.”

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Posted 1 year ago

Hi Craig, I am very sorry about the delay caused here, it's unusual as we work really hard in getting these cut and processed as fast as possible but due to an issue out of our hand, our courier Evri lost over 4 pallets worth of car mats. Our account manager was away so to investigate, it's been a nightmare for us but we have been on the case - we've re-cut everything and will have them ready for delivery to you ASAP. Please accept my sincere apology and if you need to reach out to us for any further assistance - please do so and we will do our best in assisting in anyway possible.

Posted 1 year ago

“I’ve not received them yet it’s been a long time since my order”

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Posted 1 year ago

“Hello, please can I be contacted as I haven't received my car mats? I received confirmation of order and delivery, but nothing has been delivered. Please can you investigate further? Thanks.”

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Posted 1 year ago

“Haven't received them yet”

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Posted 1 year ago

“Don't buy from this company, that if they do exist. No mats no refund not able to contact them. No refund so can't compleat the review.”

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Posted 1 year ago

Hi Eddie, We do exist, we have our support channels and live chat service available on our website for you to contact us. We are available Mon-Fri 9AM-5PM. We've not recieved any emails from you, please reach out again via info@finestcarmats.co.uk and a member of the team will help you right away.

Posted 1 year ago

“Not recieved my car mats, still waiting been 3 weeks now . No emails nothing very poor service”

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Posted 1 year ago

“Order placed on April 27 up to now I did not receive my order yet”

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Posted 1 year ago

“Purchased mats on the 1st of May was given a tracking number, 13 days later and numerous emails they tell me they are going to get me a new tracking number still waiting for that and the mats, have asked for a refund and haven’t had a response, I certainly won’t recommend or buy again AVOID AVOID AVOID”

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Posted 1 year ago

“I have been asked to leave a review. However I have not yet received the items that were supposedly despatched on 1st May 2023. It is now the 14th May 2023...”

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Posted 1 year ago

“I still have not received my car mats, there where out for delivery on the 1st of May, I am still waiting, not a very good service will not be using them again”

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Posted 1 year ago

“Have not yet received my car mats. Would like a delivery date please”

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Posted 1 year ago

“I’m not happy at all as I still haven’t received them”

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Posted 1 year ago

“Ordered my mats over 2.5 weeks ago and still no sign of them. The courier is showing as item still not received. finest car mats do not seem to have a number to call and so I have only been able to contact them by email and messages. They have not been able to reassure me or give me an eta.”

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Posted 1 year ago

“Delivery took ages. Fixing holes on drivers side don’t fit and then fell apart. I assume the business model is take an order, outsource order to cheap factory in china. Send direct to customer.”

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Posted 1 year ago

FinestCarMats.co.uk is rated 4.1 based on 1,726 reviews