FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.05

4.1 Rating 1,753 Reviews

75 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 1 star review on 11th November 2024

Akin

FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve not received them yet it’s been a long time since my order”

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Posted 2 years ago

“Hello, please can I be contacted as I haven't received my car mats? I received confirmation of order and delivery, but nothing has been delivered. Please can you investigate further? Thanks.”

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Posted 2 years ago

“Haven't received them yet”

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Posted 2 years ago

“Don't buy from this company, that if they do exist. No mats no refund not able to contact them. No refund so can't compleat the review.”

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Posted 2 years ago

Hi Eddie, We do exist, we have our support channels and live chat service available on our website for you to contact us. We are available Mon-Fri 9AM-5PM. We've not recieved any emails from you, please reach out again via info@finestcarmats.co.uk and a member of the team will help you right away.

Posted 2 years ago

“Not recieved my car mats, still waiting been 3 weeks now . No emails nothing very poor service”

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Posted 2 years ago

“Order placed on April 27 up to now I did not receive my order yet”

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Posted 2 years ago

“Purchased mats on the 1st of May was given a tracking number, 13 days later and numerous emails they tell me they are going to get me a new tracking number still waiting for that and the mats, have asked for a refund and haven’t had a response, I certainly won’t recommend or buy again AVOID AVOID AVOID”

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Posted 2 years ago

“I have been asked to leave a review. However I have not yet received the items that were supposedly despatched on 1st May 2023. It is now the 14th May 2023...”

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Posted 2 years ago

“I still have not received my car mats, there where out for delivery on the 1st of May, I am still waiting, not a very good service will not be using them again”

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Posted 2 years ago

“Have not yet received my car mats. Would like a delivery date please”

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Posted 2 years ago

“I’m not happy at all as I still haven’t received them”

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Posted 2 years ago

“Ordered my mats over 2.5 weeks ago and still no sign of them. The courier is showing as item still not received. finest car mats do not seem to have a number to call and so I have only been able to contact them by email and messages. They have not been able to reassure me or give me an eta.”

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Posted 2 years ago

“Delivery took ages. Fixing holes on drivers side don’t fit and then fell apart. I assume the business model is take an order, outsource order to cheap factory in china. Send direct to customer.”

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Posted 2 years ago

“It was terrible wrong size completely different shape it’s not mercedes mat at all not recommended”

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Posted 2 years ago

“Haven’t had them yet”

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Posted 2 years ago

“I am writing to express my disappointment with the service I received from your company. I recently ordered a set of car mats from your store, and unfortunately, the wrong order was sent to me. When I contacted your customer service team to rectify the issue, I was promised that the correct mats would be sent to me promptly. However, when the replacement mats arrived, they were the wrong colour. I contacted your customer service team again, and while they were initially responsive, I was extremely disappointed with the way the situation was handled. I was not offered a full refund for the inconvenience, and I felt ignored when I tried to follow up on the matter. Overall, I would not recommend Finest Car Mats to anyone looking for quality car mats and excellent service. While I appreciate that mistakes can happen, I found the customer service to be lacking and the resolution to be unsatisfactory. Sincerely, Marc ross”

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Posted 2 years ago

“I am still waiting for them”

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Posted 2 years ago

“I have not received them yet, despite receiving an email stating they have been despatched”

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Posted 2 years ago

“Hi it would be nice if I got them first ??”

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Posted 2 years ago

“I placed my order on 09/04 where it said delivery would be 5-7 days, I had an email on 11/04 saying they’re on their way, it is now 23/04 & I have still not received my mats. So estimated delivery is completely misleading. I don’t mind having to wait if I know that is to be expected but considering they are now 2 weeks in & no sign of them arriving it is not a great service. I would suggest you update your delivery times. Hopefully when they eventually arrive they will be as advertised!”

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Posted 2 years ago

FinestCarMats.co.uk is rated 4.1 based on 1,753 reviews