FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.05

4.1 Rating 1,753 Reviews

75 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 1 star review on 11th November 2024

Akin

FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sold us junk ripped us off utter joke and then ignore STAY AWAY AS NOTHING BUT CONMEN”

Helpful Report

Posted 2 years ago

“Don't normally like doing reviews, but have made an exception for this , where to start everything seemed really good at first , great prices , and different quality of mats offered and easy to follows website and add ons etc. Made my order and got a few emails at the start and all seemed very good. But then the problems started , item was still showing waiting to be collected after original emails stated courier ready for collection and tracker number given and no movement at all, contacting customer services or the office about any queries ( no phone number to call) is not straight forward you have to either go via the online chat which you guy minimal info and get told to wait while they work on it etc or raise a email about your order and wait days for a response and even then its not giving any information about my order. It seemed like I was having to chase everyday regarding order and seems like it's down to the courier company and not there problem or to give more time ( which already was way passed the estimated time frame ). Also was told to then email again (which I have already done and ticket number issued ) is a joke , the online chat couldn't issue refund and had to literally keep emailing asking for my money back and just given excuses on where the fault lies etc. Waited nearly 3 weeks to resolve and eventually money back ( but maybe because I had to chase them all the time) I know its a small business etc but they really need to work on all aspects of a business to make it. I was totally disappointed and would not recommend them to anyone. So don't waste your time or money unless they improve big time. If I could I wouldn't when give 1 star at all. I hope the business learns from issues and does make it but cant see it. They also need to not use EVRI !!!!”

Helpful Report

Posted 2 years ago

“I ordered replacement mats for my car with correct make, model and year, however the mats arrived with incorrect fixings. I have tried repeatedly to contact the company. They do not have a phone contact and do not reply to emails or live chat! Although I am pleased with the quality it is very frustrating not to be able to fix them in my car. Very disappointed in their service.”

Helpful Report

Posted 2 years ago

“I still haven't received them”

Helpful Report

Posted 2 years ago

“Hi, I haven’t received my car mats.”

Helpful Report

Posted 2 years ago

“I DO NOT RECOMMEND. It's been 7 business days and I haven't received my order and no one has responded to my inquiry.”

Helpful Report

Posted 2 years ago

“Still waiting for them to arrive….. I have my doubts they ever will 😠”

Helpful Report

Posted 2 years ago

“PLEASE PLEASE PLEASE READ TRUST PILOT REVIEWS AND SAVE YOUR CASH.”

Helpful Report

Posted 2 years ago

“The mats took an age to arrive and now they have, the drivers side mat is too small and the holes do not align with the studs. There are no studs on the passenger side, yet the mat for that side also has holes pre drilled which are unnecessary. My Astra is brand new and the latest model registered in December 2022. The nats supplied must be for an earlier model.”

Helpful Report

Posted 2 years ago

“Worst company I have ever dealt with - they even ignore the Consumer Rights Act! The grey mats I ordered turned up black, they could not even be classed as dark grey. Despite being told they would come with specific fittings/clips for my vehicle, instead I received cheap hook and loop sticky pads. After 2 weeks of complaining they agree to send me clips to fit my car - completely ignoring the fact the mats I received were the wrong colour. The clips arrived but in order to use them, I’d have to drill holes in the mats! Another week or so passes by and they agree to refund me but now I must pay the return shipment cost. Apparently, I am expected to be out of pocket for their error.”

Helpful Report

Posted 2 years ago

“Got mats for a MK6 transit motorhome. Unfortunately, the mats were a poor fit. I assumed I was getting x2 mats but what I got was one large mat that covered the driver and passenger side. This wasn't specified on the order. Unfortunately, the mat that came didn't even have a cut-out for the handbrake so had to take a Stanley knife to it to make it fit around that. Mat still doesn't fit properly. There are lumps and bumps in the centerpiece and the mat really doesn't fit at all on the passenger side. I don't know what template the company is using for a MK6 transit motorhome but It's not the same as mine.”

Helpful Report

Posted 2 years ago

“Unable to write a review, still waiting for delivery for order made 12 days ago.Therefore the stars relate to service not the mats.”

Helpful Report

Posted 2 years ago

“I still don't have the car mats that were ordered 10 days ago!”

Helpful Report

Posted 2 years ago

“It is with great disappointment that I received a standard £17.99 car mat, instead of the £39.99 prestige car mat I ordered.”

Helpful Report

Posted 2 years ago

“Product seems ok but customer service is really poor. Had ordered these mats for my elderly/disabled mother to go in her new car. She doesn’t live near to me and I don’t see her too often so ordered (12 days in advance) to coincide with a visit over half term . I bought based on the 3-7 day delivery window. After 10 days I e mailed to query a delivery date and was told that it had left the depot so to track it on the app…….. not very helpful as I could do that myself??!! I replied asking for a confirmed delivery date and didn’t even get the courtesy of another response. The mats eventually turned up and were thrown over the side fence and left in the rain with no note put through the letterbox and also too late for me to give them to my mother during my visit. I could have ordered mats from Amazon and received in 2 days but decided to give a family firm some business - wish I’d not bothered. From point of order to delivery was 12 days with very poor communication in between which just isn’t good enough in todays market.”

Helpful Report

Posted 2 years ago

“Item was left at door and bits missing out of it, due to bag being ripped. Still awaiting a reply as need this either refunded or reordered. Not very happy”

Helpful Report

Posted 2 years ago

“Have not received mats yet so disappointed that I'll have not received them”

Helpful Report

Posted 2 years ago

“Appalling customer service, automated IT systems prevent any contact with someone who can help. Had a delay with no update apart from a generic email saying to check the courier company who in turn said they were awaiting the product. Ultimately left for 12 days before it arrived, no response after requesting a refund before delivery was made. Think product is as advertised and was reasonable in price but overall really not worth the hassle. Can’t recommend and would never use again.”

Helpful Report

Posted 2 years ago

“Website says Made in the UK, Next Day Despatch - mine took over 2 weeks to arrive. They were supposed to be supplied with floor fixings similar to OEM versions but arrived with no fixings whatsoever. Carpet quality also appeared to be less than what was ordered.”

Helpful Report

Posted 2 years ago

“Can't write a review as I'm still waiting on my purchase to arrive,”

Helpful Report

Posted 2 years ago

FinestCarMats.co.uk is rated 4.1 based on 1,753 reviews