FinestCarMats.co.uk Reviews

Name: FinestCarMats.co.uk
Address: 291 Halley Road, London, 291 Halley Road, London, London
Rating: 4.05

4.1 Rating 1,753 Reviews

75 %

of reviewers recommend FinestCarMats.co.uk

4.1

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 1 star review on 11th November 2024

Akin

FinestCarMats.co.uk 5 star review on 1st October 2023

Kevin Young

FinestCarMats.co.uk 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 Star is the minimum I could leave should be 0, orders there finest mats for my Audi A5 arrived late put them in my car to travel 23 miles wearing leather shoes and the they lost the carpet where my foot sits ??? Got I work sent an email to them so they had been in the car for 45mins this is there response Hello, Thanks for your patience. Yes, we have been advised by our factory that this is due to heavy footing or using work boots etc, nothing we can do about this. We appreciate your patience and understanding. Regards --- Absolutely useless product and customer service”

Helpful Report

Posted 2 years ago

“Absolute rubbish. I asked for a Mazda 2,2018 model boot mat. The one you sent me is of a completely different profile, probably from an earlier model. So as stated complete rubbish.”

Helpful Report

Posted 2 years ago

“Have not received them purchased earlier in September finest car mats and the delivery people don’t know where they are absolutely appalling”

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Posted 2 years ago

“Emailed as unhappy with the quality of Supreme mats. I was then told that the pictures used on the website are not the actual products they sell. Was offered a 10% refund, then a 15% refund. I declined both and have reported this company to trading standards and my credit card provider (who have refunded me for the mats) Last email said that I could return for a full refund (but would have to pay for postage) all I wanted was the goods that were advertised. Mats were £50 and are genuinely terrible quality. Avoid these mats and order carmats4u, they are amazing! I explained my experience with this company and carmats4u gave me £15 discount. Pictures below of quality advertised vs what I was sent. Appauling way to operate a business.”

Helpful Report

Posted 2 years ago

“Worst car mats I’ve ever purchased. The clips don’t fit and cause the mat to slide up and down. Got stuck under my pedal. Would never use again”

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Posted 2 years ago

“Terrible! This is a genuine review of how they ignore your emails when you raise a concern or ask for a refund. I’ve been polite throughout my correspondence and give ample time for them to reply to each email, however they choose to ignore you in hope that you give up. Car mats are not great! The size is not great! The stitched edge wasn’t great! and the Velcro pads they supply are useless on the type of rubber material they use underneath. Really not worth the hassle. I’ve asked for a refund back in June and I’m still yet to hear back after numerous emails from myself.”

Helpful Report

Posted 2 years ago

“I haven't received them yet. I am still on holiday and they didn't arrive by last weekend as they should have. I then had a communication from Evri to say they were delivered on Monday 25th September but they left it on the drive behind my dustbin 🗑 😒 and not with my neighbour or over the locked side gate as instructed. I won't be home till late Sunday evening so I hope 🙏 it's still there”

Helpful Report

Posted 2 years ago

“No delivery for over 2 weeks? Very poor customer service. Chasing them for the delivery?”

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Posted 2 years ago

Hi Robert, I'm afraid this situation was out of our hands, we sent the mats at a timely manner but it looks like the courier has lost the parcel. A replacement is already on the way as we discussed over emails.

Posted 2 years ago

“Still not Recived them”

Helpful Report

Posted 2 years ago

“I place the order on August 25th it is now September 28th and I have still not received them”

Helpful Report

Posted 2 years ago

Hi Barbara, Looks like the initial order was 100% sent out while I am looking at it, not sure why the couriers returned it back after holding it for a while. We've already despatched a new set of mats for you and they are currently at the depot while checking the tracking code for you. Sorry and this is pretty unusual.

Posted 2 years ago

“Its been a uncomfortable journey from the word go. EVRI apparently delivered it. No one can find it. The dealing with customer service, which was terrible. Just like the other review said. Then i get told that a i am getting a replacement set. And every time i emailed when, or whats the tracking number, i get ignored and no one bothers to reply. So previous reviews from other customers were NOT lies no matter what unprofessional guy replies to their complaints/reviews. I one was Complaining, yes maybe a once off, but there are clearly more people complaining which indicated there a problem with this company. If you want not mat, and loads us lies, buy it. Rather go someone else. I am taking this further and wont back down.”

Helpful Report

Posted 2 years ago

“Stitching coming loose , piping over lapping and thickness of carpet very thin for so called prestige. Very disappointed.”

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Posted 2 years ago

Hi Ian, Do please contact us so we can take a look as I'd be very interested in seeing this and helping you happily.

Posted 2 years ago

“Sent them back cause they were uncustomised they were supposed to be prestige mats so thick you couldnt have heal pad. Pricr £47.99They were as thick as card board. Poor quality and cost me £11 to send back. They even offered me 20% off and that still made them expensive no thanks.”

Helpful Report

Posted 2 years ago

Hi Anthony, Very sorry to hear about this, I can confirm we had an issue which we did mention to you across over e-mail that we indeed had a manufacturing fault on our end where we sent out the wrong material type. Apologies, we did also mention you could keep the mats and we will be sending the actual replacement to you while you can keep the current mats. This offer is still up for the grabs if you should wish to contact us, we can sort this out happily for you.

Posted 2 years ago

“Poor quality mats very disappointed”

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Posted 2 years ago

“Really disappointed with the mats , no where near being the correct size for a Range Rover velar”

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Posted 2 years ago

Hi Nick, Please contact us at info@finestcarmats.co.uk so we can happily assist you.

Posted 2 years ago

“Front driver mat gave up and became worn after 3 uses. Front passenger mat didn’t fit car despite being advertised as 4 series mat”

Helpful Report

Posted 2 years ago

“Matt's took a long time to arrive when they did turn up the were not for my car and the material was of very low quality. Not what I ordered, couldn't be bothered to return as probably would not have got my money back or the right product, so binned them and took a hit on the cost. Woul never reorder with this company again.”

Helpful Report

Posted 2 years ago

“Took weeks for the car mats to arrive. If I had known it was going to take that long, I would have ordered from another company!!”

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Posted 2 years ago

Hi Kyle, These mats are custom made to order, we require them to make them and require anywhere from 3-8 working days.

Posted 2 years ago

“Nothing special 1 month waiting”

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Posted 2 years ago

“Ordered mine and it didn’t fit! Wonky clip position! Asked for a refund. I’ve been waiting 2 weeks and all they say is that the factory has not got back to them. AVOID!”

Helpful Report

Posted 2 years ago

Hi, Very sorry about this, I am working on with the team on an answer and will get back to you and ensure this is resolved as of urgent.

Posted 2 years ago

FinestCarMats.co.uk is rated 4.1 based on 1,753 reviews