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FinestCarMats.co.uk Reviews

4.1 Rating 1,726 Reviews

76 %

of reviewers recommend FinestCarMats.co.uk

Company Reviews

Product Reviews

4.1

Based on 1,726 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

info@finestcarmats.co.uk

Location:

291 Halley Road, London,
291 Halley Road, London
London
E12 6UE

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FinestCarMats.co.uk 5 star review on 1st October 2023

FinestCarMats.co.uk 5 star review on 1st October 2023

FinestCarMats.co.uk 5 star review on 1st October 2023

FinestCarMats.co.uk 5 star review on 1st October 2023

FinestCarMats.co.uk 5 star review on 28th September 2023

FinestCarMats.co.uk 5 star review on 28th September 2023

FinestCarMats.co.uk 5 star review on 28th September 2023

30

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent them back cause they were uncustomised they were supposed to be prestige mats so thick you couldnt have heal pad. Pricr £47.99They were as thick as card board. Poor quality and cost me £11 to send back. They even offered me 20% off and that still made them expensive no thanks.”

Posted 7 months ago

Hi Anthony, Very sorry to hear about this, I can confirm we had an issue which we did mention to you across over e-mail that we indeed had a manufacturing fault on our end where we sent out the wrong material type. Apologies, we did also mention you could keep the mats and we will be sending the actual replacement to you while you can keep the current mats. This offer is still up for the grabs if you should wish to contact us, we can sort this out happily for you.

Posted 7 months ago

“Poor quality mats very disappointed”

Posted 7 months ago

“Really disappointed with the mats , no where near being the correct size for a Range Rover velar”

Posted 7 months ago

Hi Nick, Please contact us at info@finestcarmats.co.uk so we can happily assist you.

Posted 7 months ago

“Front driver mat gave up and became worn after 3 uses. Front passenger mat didn’t fit car despite being advertised as 4 series mat”

Posted 7 months ago

“Matt's took a long time to arrive when they did turn up the were not for my car and the material was of very low quality. Not what I ordered, couldn't be bothered to return as probably would not have got my money back or the right product, so binned them and took a hit on the cost. Woul never reorder with this company again.”

Posted 7 months ago

“Took weeks for the car mats to arrive. If I had known it was going to take that long, I would have ordered from another company!!”

Posted 7 months ago

Hi Kyle, These mats are custom made to order, we require them to make them and require anywhere from 3-8 working days.

Posted 7 months ago

“Nothing special 1 month waiting”

Posted 7 months ago

“Ordered mine and it didn’t fit! Wonky clip position! Asked for a refund. I’ve been waiting 2 weeks and all they say is that the factory has not got back to them. AVOID!”

Posted 7 months ago

Hi, Very sorry about this, I am working on with the team on an answer and will get back to you and ensure this is resolved as of urgent.

Posted 7 months ago

“Not received them yet over 2 weeks”

Posted 7 months ago

“Mats aren’t of the best quality, very bad fit with gaps around the footwell. Passenger mat doesn’t fit the clips on the floor Finest have said they will take them back but refuse to pay return postage which they should do as the items are faulty and not of merchantable quality. Why should I pay to return inferior faulty products ?”

Posted 7 months ago

“I waited far too long for the mats as indicated they come within days it took weeks when they eventually arrived fitted them in the car there are two points where the mats click on and they don't do that so that's a review not going very well but I've got to say not happy at all. Thanks”

Posted 7 months ago

“Delivery took ages and they were NO help at all in resolving i think they are just a marketing front and farm out the mats to be made i bought RR quality but more like dahatsu”

Posted 7 months ago

“I have just bought a new mini and these took so long to arrive, very poor quality and don’t fit correctly even though I put my registration and make a model of vehicle into the website will not bother again. Waste of money will be throwing away once I’ve purchased some more from somewhere else..”

Posted 7 months ago

Hi Lisa, I've just investigated this for you, It looks like the courier drivers have either taken the parcel and left an image of no one being in the property without re-trying the next day. We will be taking this up with the courier and getting you a new set sent out as of urgency. Please expect them early next week. Sorry for the inconvenience caused.

Posted 7 months ago

“Terrible - DO NOT ORDER!! My car mats never actually arrived and even though I have emailed them to tell them, I have not had a reply, an apology or even been offered a replacement/refund.”

Posted 7 months ago

“I had to give them to my girlfriend coz they didn’t fit my Audi”

Posted 7 months ago

“Really useless website to order things. I really not recommend anyone. The carmats I have ordered not good quality and size are not fitting good. The delivery they says 3 - 8 days I think my order take to come more then 3 week. So simple please don't order anything for this site Very poor customer service, no contact number only you have to send them emails Thanks”

Posted 7 months ago

“Delivery was really bad guys. I mean it. From 8 days to 4 weeks. Just get some from Amazon. Car mats weren’t even worth it, they don’t fully fit the car especially the middle part of the back seat. GO SOMEWHERE ELSE”

Posted 7 months ago

“Horrible service and scam. Avoid please. Your shipment will never arrive. They should be reported to authorities.”

Posted 7 months ago

Hi Mogdad, I'm not entirely sure about the review you've left, I've just had a look at the tracking and can see that the parcel was delivered and handed over to a resident at the shipping address you've provided. Please have a look at this yourself, this review is incorrect.

Posted 7 months ago

“I ordered my carpets and its been such a mission. It took 3 weeks to be dispatched. Then it was delivered by Evri to a Post Office. The owner if the post office said he does not accept ervi parcels. I am not receiving any help from finestcarmats, and they dont want to refund me my money. The level of service is pathetic.”

Posted 7 months ago

Hi Mitch, As stated via e-mail, this review is indeed incorrect and you've not indicated a few things while leaving this review which is a shame. First and foremost, we require 3-8 working days as these mats are made to order. You expected delivery within a few days which is not possible, you emailed us to state that you've moved houses and now wanted us to change the delivery address to a Post office - which we did. The delivery took place within the timeframe we state, our courier has provided us and yourself proof of delivery of this taking place. Now, prior to giving us the Post Office's address, it's your duty to check whether the post office allows a drop-off and at this time, this was not checked by yourself. We rely on you to provide us with an address for delivery, we've contacted the courier and while you have done so too - proof was provided of delivery to both of us. We would want you to contact the post office as they may be able to help with this.

Posted 7 months ago

“Premium price with low budget customer service. If you want mats anytime soon DONT bother with this company, ive had excuse after excuse on why i still dont have the mats i ordered, seeing other reviews seems to be a common issue. Please go elsewhere you will only be disappointed by this company.”

Posted 8 months ago

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FinestCarMats.co.uk is rated 4.1 based on 1,726 reviews