“The online transaction and shipping were smooth. I was replacing a coffee cup and I got exactly what I expected. Thank you for good products and good service”
“Order has not arrived 2 months later . Have requested refund but was informed I cannot have it until goods are back in your warehouse which I have no confidence that they will ever arrive back to you . Ridiculous that I cannot have a refund given that you can see by tracking that I never received them . Seriously poor service”
Dear Adrienne,
Thank you for sharing your feedback about your recent experience with FinnishDesignShop.com.
We sincerely apologize for the frustration caused by the delay in receiving your order. We completely understand how concerning it is when a package does not arrive as expected, and we regret any inconvenience this has caused you.
Regarding your request for a refund, we want to assure you that our policies are in place to ensure a smooth return process, and we are committed to helping you as best as we can. We appreciate your patience and understanding in these matters.
Thank you for being a valued customer, and we hope to resolve this situation for you promptly.
Warm regards,
Mikko
Customer Service Team
FinnishDesignShop.com
“I was so worried about the stools I ordered given it was just before Christmas but the ETA was accurate and I received everything just in time before Xmas. Also the stools are beautiful, I will be purchasing another two soon !”