“To whom it might concern,
I hope you are well these days. First of all, I would like to clarify I am nicely satisfied with all of your services and with the selection of products you offer. Also, the whole process of delivery went well.
Therefore I am not really satisfied to writing you this way, but after going through the selection of the ceiling light I have decided on the product Louis Poulsen PH5 with the specific colour tone which is referred to by your product image which contains three colours below - white, grey and light green. I was very surprised when I received the chandelier with only a grey tone scale and it made me very sad.
I don’t know what to do now as I feel like sending the product back is difficult because I do really like the design or I might want to select a different colour, but I am not sure as the one was perfect for the whole feeling of my household.
Can you please somehow refer to what to do with this situation?
I would appreciate it.
With the kind regards,
Michal Štochl”
“Our order was delivered very quickly safe and sound. We love iittala and have done sofor more than 40 years. Our latest purchases are delightful additions.”
“Exactly what i expected. It is different quality than other similar product. packages was really great too, and delivery. overall great product, fast and care shipping, great”